Carmelite Hotel

I did not get the designer room i booked for. I was told that the room alloted to me had some leakage and was downgraded to a standard room, which was terrible. But what upset me was, someone checked in adter me and were upgraded to a suite. When i questioned them, the explanation was just rubbish as i had witnessed the upgrade and I do not believe them. Also, while billing the next day, they first billed me the booked rate of gbp 145 instaed of the alloted room rate of gbp 85. This was after clearly telling the check in staff to tell the next shift staff of this change in rate. Hotel staff were all sweet and smiling, but they go ahead and do what they want!!!

The staff were particularly helpful. The public areas were upgraded but the room was an extreme dissapointment

There was no overhead light in the room and the lamp was not working. I was trying to find things in the dark the first night. The duvet cover was ripped on the inside. The carpet was not hoovered the 1st day. The floors in the hall were very uneven and I twisted my ankle. There was absolutely no parking.

The service was good and the evening meal was very good. The bar and reception were very relaxing areas.

The room was a little on the small side.

Very over priced hotel poor standard of rooms worth £30 per night no moreevery thing

The entrance to the hotel was very well done, new contemporary style. Once upstairs where the actual rooms are it was like stepping back into 1970. The location is in a bit of a rough neighborhood. Rooms are clean enough, just in real need of an update.

The staff were friendly and quick regarding the service I received as a guest. The hotel is near to the train station which is good for a female travelling alone for safety.

The room was not to my liking, it appeared old fashioned and the shower was not in the same room as the WC and wash hand basin. I think I would have liked to have known this before booking that particular room.

The design features on this hotel were well thought of and designed to a high standard.

The first room was above the libary,in which there was a party in on the evening,on complaining this was resolved by moving rooms.

i liked the convenience to the city centre,the pleasant and modern decor,the lovely breakfast,the fact that it was very quiet at night and easy to sleep and the helpfulness of all the staff

proximity to train station and city centre; breakfast; the comfort of the bed

it's too dark. if keeping dark colours please add some natural plants.

The double bedroom was very small dark and poorly lit with just two lamps one of which was a standard lamp situated at the entrance to the ensuite...which ment that when you visited the loo at night ...you fell over the lamp.Not very Health and Safety compliant!!!!!!!!

I was pleasantly surprised by the modern, plush style of the hotel in a slightly understated central location. The staff were very attentative and could not have helped me more. Had a great nights sleep which set me up perfectly for the next day. I'll definately be back at the next occassion

Parking out front was limited and the resident sea gulls tried their best to change the colour of my black car....

Comfortable stay in room 105 for 2 nights.

I'm sounding like a scratched record, but please update/fix the television system. Screens go blank in the middle of series, BBC1 is out of tune and I'm not sure why one of the channels is Channel 4+1...