Carmelite Hotel

The staff are very friendly.

The room was a bit small. But it was not a problem for just one night.

The food was lovely and well presented. T waitress staff were also polite

Reception staff when first arriving was not very friendly or welcoming.

The downstirs lobby area is lovely--relaxing

Downstairs is lovely and I had high expectations of my room.What a disapointment.Small single--without even a valance over the base .Room was like a poor b and b. but bathroom good.Carpet in hallway worn and poor.I stayed in room 307.A travelodge room would have been better.Very disapointed and will not use again.but downstairs all it should be.

Very friendly and attentive staff and excellent deal on breakfast - free Continental breakfast at weekends.

The surrounding area was a bit noisy with a lot of bars.

the food was excellent and drinks reasonably priced although the service was a bit slow

I did not get the designer room i booked for. I was told that the room alloted to me had some leakage and was downgraded to a standard room, which was terrible. But what upset me was, someone checked in adter me and were upgraded to a suite. When i questioned them, the explanation was just rubbish as i had witnessed the upgrade and I do not believe them. Also, while billing the next day, they first billed me the booked rate of gbp 145 instaed of the alloted room rate of gbp 85. This was after clearly telling the check in staff to tell the next shift staff of this change in rate. Hotel staff were all sweet and smiling, but they go ahead and do what they want!!!

The staff were particularly helpful. The public areas were upgraded but the room was an extreme dissapointment

There was no overhead light in the room and the lamp was not working. I was trying to find things in the dark the first night. The duvet cover was ripped on the inside. The carpet was not hoovered the 1st day. The floors in the hall were very uneven and I twisted my ankle. There was absolutely no parking.

The service was good and the evening meal was very good. The bar and reception were very relaxing areas.

The room was a little on the small side.

Very over priced hotel poor standard of rooms worth £30 per night no moreevery thing

The entrance to the hotel was very well done, new contemporary style. Once upstairs where the actual rooms are it was like stepping back into 1970. The location is in a bit of a rough neighborhood. Rooms are clean enough, just in real need of an update.

The staff were friendly and quick regarding the service I received as a guest. The hotel is near to the train station which is good for a female travelling alone for safety.

The room was not to my liking, it appeared old fashioned and the shower was not in the same room as the WC and wash hand basin. I think I would have liked to have known this before booking that particular room.

The design features on this hotel were well thought of and designed to a high standard.

The first room was above the libary,in which there was a party in on the evening,on complaining this was resolved by moving rooms.