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The Grand Hotel
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When would you like to stay at the The Grand Hotel?| Room type | Max | Rate |
|---|---|---|
| Twin Room - RO |
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Show prices |
| Double Room - RO |
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Show prices |
| Club Room - Double |
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Show prices |
| Executive Room |
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Show prices |
| Club Room - Twin |
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Show prices |
General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Express Check-In/Check-Out, Safety Deposit Box, Luggage Storage, All Public and Private spaces non-smoking, Airconditioning.
Activities
Sauna, Fitness Centre, Solarium, Massage, Jacuzzi, Turkish/Steam Bath.
Services
Room Service, Meeting/Banquet Facilities, Laundry, Dry Cleaning, Barber/Beauty Shop, Breakfast in the Room, Ironing Service, Fax/Photocopying.
Internet
Wireless internet is available in the hotel rooms and charges are applicable.
Wireless internet is available in public areas and is free of charge.
Guest Parking
Public parking is possible at a location nearby and costs GBP 5.00 per day.
Hotel Policies
Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later, the first night will be charged.
In case of no-show, the total price of the reservation will be charged.
Children and extra beds
All children under 2 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged GBP 15.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 2.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Maestro, Solo, Switch
The hotel reserves the right to pre-authorise credit cards prior to arrival.
In 2004 the hotel was subject to a complete refurbishment, and reopened as one of Swansea leading independent hotels, offering 4-star+ service and facilities.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
The Grand Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
189
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Sylvia
Mature couple
pemrock dock,
United Kingdom
December 9, 2009
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it was nice and quiet you could just relax in a friendly enviroment. the room service could be improved on not much choice on menu. |
7.5 |
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Anonymous
Solo traveller
United Kingdom
December 7, 2009
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Handy location near railway station, walking distance to CBD, very personable staff, comforatable bed and great cooked breakfast. |
7 |
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Anonymous
Young couple
United Kingdom
December 4, 2009
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The TV didn't work on all channels also not many channels the cheap radiator took the class from the style of the of the room. |
5.5 |
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Dilys
Young couple
Milford Haven,
United Kingdom
December 2, 2009
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The staff were great. The lady on reception was brilliant, really friendly and bubbly and the chap at breakfast was really attentive, polite and helpful. The breakfast was really good ( I had the veggie breakfast) and the pastries were really fresh. It was ideally situated opposite to the train station (we had gone to a rugby match in Cardiff). My only complaint was the state of the bed unfortunately and for that reason alone we will not be staying there again until it has had some kind of refurbishment project. The Bed was so worn it dipped in the centre and I didn't sleep a wink all night, I ended up in absolute agony due to the poor condition of the bed aggravating a re-occuring back problem. It was so bad that I had to take time off work due to the pain it caused |
6 |
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Amanda
With friends
aberdare,
United Kingdom
December 2, 2009
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the hotel met with all my requirements staff were very obliging and food was excellent |
10 |
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Colum
Young couple
Sutton,
United Kingdom
December 1, 2009
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The room was smart, clean and comfortable. Breakfast was OK but for the standard of room did not meet expectations. Also the location of the hotel is in a rather run down part of town right opposite the station. There is a problem with drug users in the area so the front door is locked at night time. |
7.5 |
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Michael
Solo traveller
York,
United Kingdom
November 30, 2009
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friendly and convenient |
7.5 |
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Anonymous
Young couple
United Kingdom
November 27, 2009
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convenient location. The Sausages at Breakfast. And the fact that only half an hour of wireless connection was free. |
7.5 |
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Shona
Solo traveller
Abergavenny,
United Kingdom
November 23, 2009
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Good central location and helpful staff The room was much too hot, even with air con on |
8.5 |
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Anonymous
Solo traveller
United Kingdom
November 23, 2009
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Clean and comfortable room. TV OK. Parking was a distanve from the hotel and cost £5.50p |
9 |
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Michael
Solo traveller
York,
United Kingdom
November 16, 2009
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Friendly helpful staff |
7.5 |
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David
Young couple
Chandlers Ford,
United Kingdom
November 12, 2009
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This was a last minute overnight stay. We had a very nice Executive Room with a balcony for the same price as a Standard Room . We thought that the decor and furnishings were excellent and didn't see anything like some of the other reviews have mentioned. Perhaps our room had been refurbished but it didn't seem the case as the rest of the hotel also seemd in excellent condition. The staff were all very polite and helpful and the breakfast was lovely. This hotel was excellent value for money when booked late through Booking.com. We travel a lot, visiting 2 or 3 different places a month, only staying in hotels that appear good value for money and this hotel was as good as any that we have stayed in, for any price. |
10 |
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Patricia
Solo traveller
smisby, ashby de la zouch, leics,
United Kingdom
November 11, 2009
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The waiter's response to room ervice Disappointing 4 star hotel they advertised the hotel as having a spa and gym, jacuzzi empty, sauna off, not sure about steam room, small poor tired gym. Big notice in the bedroom don't open the windows, but they were open and couldn't be closed so chilly in the night but in the day too hot hence someone opening the windows but they couldn't be closed and kept sopening. Booked double room got twin. Bar bistro intimidating full of blokes as just by the station, ordered room service bril food not so good brown lettuce 3 end of large toms salad??Could not get cold water in the room to fill the kettle all luke warm so couldn't have a glass of water, BBC1 and ITV channels missing presume not gone digital. |
4.5 |
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David
With friends
London,
United Kingdom
November 11, 2009
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Location was good and the room was good value The breakfast was terrible |
6.5 |
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Robert
Solo traveller
Cambridge,
United Kingdom
November 10, 2009
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Travelling by rail, its location near the railway station was excellent |
7.5 |
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Ben
Mature couple
Caerphilly,
United Kingdom
October 31, 2009
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I liked the central location, convenience to the High St station Meals were very good, particularly on Monday evening. |
8 |
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Thomas
With friends
Crofty, Swansea,
United Kingdom
October 28, 2009
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Not a great deal, other than a very nice breakfast! I woudn't class the hotel as 4 star, the interior was alittle tired, with quite a bit of damage. The staff were OK, did'nt see any smiling faces, nor a good welcome on arrival! Then to sum it up Booking.com hadn't given the hotel the confirmation, so on arrival, we had to wait over an hour for the mix up to be sorted out, very embarrasing, as i'd booked the hotel for a few Family members too! No appology given by the staff, were very lucky to get a room, as they had to move other guests out, to allow us to stay! |
4.5 |
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Anonymous
Family with older children
United Kingdom
October 27, 2009
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Good location, nice building and friendly staff. Booked a twin but was allocated a double room instead which, as I was sharing a room with my sister, wasn't ideal. Also asked for my son's room to be as close as possible to my room but he was on a different floor. |
7 |
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Anonymous
Solo traveller
United Kingdom
October 26, 2009
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The hotel had a good location, near the train station, and was comfortable. The restaurant was quite good, too. The bathrooms were very comfortable and nice to use. The air con unit in my room was malfunctioning and very noisy. However the staff moved me into another room quite quickly, which was very helpful of them. |
7 |
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Julien
Young couple
Codicote,
United Kingdom
October 19, 2009
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noisy air conditioning, boiling hot rooms, untrue description of facilities (no internet), clumsy and inept staff (mostly. There was a receptionist that was quite helpful, but the whole experience was a nightmare) |
2.5 |
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Anonymous
Mature couple
United Kingdom
October 15, 2009
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The staff were all very accommodating and welcoming. They seemed motivated to do a good job. The room was large. The full traditional breakfast was very good. |
7.5 |
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Anonymous
Young couple
Ireland
October 14, 2009
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Hotel was clean and easy to find. To atmosphere in the hotel. Room was really really small. Hard to move about. |
4.5 |
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Jackie
Solo traveller
University of Southampton,
United Kingdom
October 14, 2009
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It was great that I was upgraded to an Executive room but the furnishings were showing wear and tear, the crt tv was not the flat screen I was expecting and did not work properly on all channels as had not been retuned with the digital upgrade. The balcony was a real plus but would have been much better without the cigarette ends everywhere (and I say that as a smoker who made use of the balcony for that purpose but would not just drop fag ends. |
5.5 |
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Richard
Young couple
swansea,
United Kingdom
October 14, 2009
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everything from the room to the breakfast could not open the window in the room |
10 |
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Peter
Mature couple
pontlottyn,
United Kingdom
October 14, 2009
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we stayed there for one night in the execitive rooms they were top class with a good quality breakfast included |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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