Booked this hotel for myself and my young 7 year old daughter, a twin bedded room, as the hotel was located so close to the train station. We had long journey to Yorkshire on the train the next day and decided that it would be better to 'feel fresh' and go from Swansea rather from Pembrokeshire that morning. We got to the room which was tired looking despite the description of it being recently, 'refurbished'. The room had no fresh air (sealed windows) and a damp smell. It had an air conditioning fan unit on the wall which made quite a loud humming noise but when turned off, the room was far too hot. The taps were all hot water, even when turned to cold and let run, it was still hot water, not ideal with a young child! So brushed our teeth with hot water and went to bed hoping to get some rest.
Finally my daughter went to sleep after listening to the doors self closing and laughing and shouting outside at approx 10pm, unfortunately I then had to listen to the opposite room knocking on each others doors and slamming doors from 11pm until 1am in the morning, when I had had enough and called reception to complain. The noise did stop about 10mins after that so I think that it was dealt with, he offered to move my room, but not possible with a 7 year old asleep in the room!
The icing on the cake though, was being woken by what sounded like fireworks outside our room at 6.30am, to discover it was workmen with roof batons dropping them on the flat roof below our window! then realiing it was building work actually being carried out on the Grand Hotel itself! so contracted out by the hotel!
I really don't usually complain, but I'd had enough, so when we got down to the reception (approx 8.30am) i told them on reception that it would have been kind of the hotel to lt me know that building work was being carried out, especially as I had a long journey ahead of me then for myself and my tired daughter.
The hotel was close to the train station