Best Western Grosvenor Hotel

Reception staff were very welcoming, our room was well appointed with a comfortable and clean bed bed , we always had piping hot water. we liked the hotel very much and will certainly use it again when visiting family

Total relaxation spent without kids

The location of the hotel was great. We managed to park easily in the hotel car park. The staff were friendly. The hotel was clean and comfortable.

Near to the shops, RS theatre, and the river and all of the above..

Front Bedroom near to a noisy road. Ear plugs required

The food was very good and the waiting staff were very pleasant

All the staff were very pleasant, and are always available if information or help is needed.

we love stratford and the best western grosvenor.

The hotel is a lot larger than you may think from first viewing, and the reception staff are very courteous and efficient. ALL the staff we met (either reception, bar, dining room or room service) treated us as if we were the only guests, and nothing could be a problem to them. Although there was a problem with the in-house radio signal (not the TV) , there was a notice about this at the reception desk, and there were clearly signs that the problem was being fixed. We had breakfast in the room (small extra charge - very clearly advertised) and the tray was missing the butter. One quick call to the reception, and the missing butter arrived within 2 minutes - despite our room being one of those furthest from the kitchens.

The car parking is not as generous as some, and can quickly fill up. Some Stratford hotels have previously allowed us to stay in the car park on our checkout day whilst we stay in the town for a few hours, but on this occasion we were unable to as the hotel was fully booked.Couldn't see any sign of a lift (although I didn't ask as we didn't need one) to make it easier for less able guests to get to the rooms.

It's location, a few minutes walk from the centre of town was ideal. The bar staff were very friendly.

The room could have been cleaner. There were large cobwebs hanging from the central light and the curtains. The TV didn't work with the external aerial and we had to use the internal aerial. The picture was awful. When mentioning it on the Friday night we were told digital TV was being installed & it would be sorted in the morning. On saturday morning we were telephoned & asked to leave our room as the TV repair firm needed to get into the room. On return in the evening nothing had been done. On departure I pointed out the inconvenience & asked if there was anything that could be done. The duty manager said she could only discount by £10 as she didn't have the authority to do any more than that. I'm currently awaiting to speak with

The hotel it's was very well presented. I particularly liked the fact that by surprise we were upgraded to a suite at no extra cost and on no request from us. The staff at Breakfast were especially friendly and yet very professional.

The staff were polite friendly and helpful, food varied, hot and tasty. The main hotel areas were clean comfortable and relaxing, and it was extremely convenient to the town.

The bathroom was a bit shabby with marks on the ceiling, grime round the overflow in the bath and the bath grab rail was broken. (I did fill in a form and put it in the box at reception.)

We liked the way we could have a 2 course pre-theatre early dinner with the dessert in the bar after the performance. The food quality was excellent.

The coffee, which was served to us in the bar on two occasions was luke-warm.

Made to feel very welcome at all times.