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161 Banks Rd, Poole, BH13 7QL – Show map
Excellent location – rated 9.7/10! (score from 615 reviews)
Rated by guests after their stay at Haven Hotel.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this property was made on Aug 29 at 5:19 AM from the United Kingdom.
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30 properties in Poole
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615 verified reviews
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Haven Hotel's staff speak: French, Spanish, English, German
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BBQ Facilities, Outdoor Pool, Terrace
Tennis Court, Golf Course (within 2 miles), Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool
Food & Drink
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Babysitting/Child Services, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, German
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children from 0 to 3 year are charged GBP 5 per person per night in a crib.
All children from 4 to 14 year are charged GBP 15 per person per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Haven Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that some noise may be experienced in the rooms on weekends.
Please note that there is no elevator access to some sections of the third floor.
Based on 615 reviews
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The friendliness and helpfulness of the staff was excellent. The breakfast restaurant and food was excellent and the views from the restaurant were stunning. We really enjoyed the use of the leisure facilities especially the pool, sauna and hot tub.
The sink plug in the bathroom did not provide a good seal and therefore trying to shave in the morning was awkward at best. The taps on the sink had a tendency to drip unless they were over tightened, indicating that the washers were becoming worn. The door to the bathroom was loose on its hinges resulting in not being able to shut the bathroom door without physically lifting it by the handle first. The door was also not in keeping with the air of quality that Hotel projects. The bedroom was in need of some re-decoration. These are relatively minor points, but they did detract a little from the whole experience of staying at a luxury hotel.
All of the above
The room we had was just a little tired bathroom hot tap was broken although this did not stop us having hot water , we couldn't really fault it apart from that.
Location and view from room was fabulous
The hotel felt run down and the lack of an A la carte menu dissapointing especially as it was our wedding anniversary
Positives: location, weather, pool facilities, good food, usual hotel prices for drinks, good sized room, convenient parking - used facilities before check in (3pm) and after checkout (11am). Would go back (for the weather/location).
A little pricey, but that is down to the location and you need to drive to get to other facilities. Limited options apart from the beach e.g. pubs not within walking distance.
Location was great and staff very helpful.
Queuing in traffic to reach the hotel. Was very hot in room and no air conditioning but a fan was provided.
Restaurant bar and staff very good. Food was excellent.
Bedroom was poor quality Coffee machine was just a kettle, with UHT milk the bed looked a mess I would rate as a 1star not 4.5 star as we were led to believe.Bar prices were extortionate.
The location and the views
Couldn't get a table in the restaurant for the entire duration of our stay , and the bathroom was very basic and in need of updating
top quality hotel and location
price of drinks, hence drop in mark for value for money
Loved the location , but wasn't aware of the chain ferry right outside our room which runs until 11 pm and early mornings ' very noisey ! Pool was nice , breakfast was very good
Sloping floors in bedroom and bathroom ! Paper thin walls ! Banging doors ! Staff not very quiet ! Had the worse sleep ! This should be more of a 3 star hotel not a 4
Location Breakfast good View in restaurant good
Decor Does not feel fresh Slightly old and need of a thorough spring clean of carpets and walls
The wonderful, wonderful location
Bad coffee at breakfast. Would like my coffee served to me and to be of good quality not from a self service machine. Not good
Wifi failed to work!
Always the view and breakfast is excellent
The spa area and pool is not very clean and needs some updating or decorating very rundown ... Considering the rest of the hotel ...
Breakfast was amazing.
Pool was a bit chilly for me
The hotel was very restful lovely staff ,our harbour view room with balcony was perfect .5 * breakfast and service .will go back
As we stayed for a week we would have liked a safe in the room .
Location was fantastic. Views was fantastic. Staff all friendly and nice. Beds very comfortable
The bathroom was very poor. Broken sink. Broken tiles. And nasty black marks around the outside of the bath. Really let the place down.
Location and view
The rooms are outdated and beds uncomfortable.
Location - sea views. Beech. Pool. Good value set evening meals
Parking difficult in high season. Small room. Shower over bath not very efficient.
The location was so nice and the direct access to the beach was a great thing. We had a balcony room so we had a great view.
The corridor smell of pee and old carpet it needs a proper refurb. No direct access to the pools from where the bedrooms are and you have to pass thru the restaurant to get there. The bedroom is a bit outdated and the cushion throws stink. There's no fridge in the room either.
Room, facilities & location. Staff very friendly
Shortage of sun beds / chairs by pool. People leaving towels on sun beds to book them all day when they were not using for hours - suggest staff do regular checks and if you leave for more than 60 you lose place.
Not having to use the car, everything we needed was on hand or close by. Next time we stay here we will book room that has balcony to really benefit from the wonderful location overlooking Poole harbour
friendly, polite staff, excellent facilities and very good food
other guests slamming their hotel room doors
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