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Resort highlights

Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Fitness Center
Show map Haven Hotel

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Newest reviews for Haven Hotel

  • Stephen
      United Kingdom
    August 27, 2014

    The friendliness and helpfulness of the staff was excellent. The breakfast restaurant and food was excellent and the views from the restaurant were stunning. We really enjoyed the use of the leisure facilities especially the pool, sauna and hot tub.

    The sink plug in the bathroom did not provide a good seal and therefore trying to shave in the morning was awkward at best. The taps on the sink had a tendency to drip unless they were over tightened, indicating that the washers were becoming worn. The door to the bathroom was loose on its hinges resulting in not being able to shut the bathroom door without physically lifting it by the handle first. The door was also not in keeping with the air of quality that Hotel projects. The bedroom was in need of some re-decoration. These are relatively minor points, but they did detract a little from the whole experience of staying at a luxury hotel.

    7.9

  • David
      United Kingdom
    August 26, 2014

    All of the above

    The room we had was just a little tired bathroom hot tap was broken although this did not stop us having hot water , we couldn't really fault it apart from that.

    9.6

  • David
      United Kingdom
    August 26, 2014

    Location and view from room was fabulous

    The hotel felt run down and the lack of an A la carte menu dissapointing especially as it was our wedding anniversary

    5.4

  • Janine
      United Kingdom
    August 25, 2014

    Positives: location, weather, pool facilities, good food, usual hotel prices for drinks, good sized room, convenient parking - used facilities before check in (3pm) and after checkout (11am). Would go back (for the weather/location).

    A little pricey, but that is down to the location and you need to drive to get to other facilities. Limited options apart from the beach e.g. pubs not within walking distance.

    7.9

  • Janet
      United Kingdom
    August 23, 2014

    Location

    Nothing!

    7.5

  • Chris
      United Kingdom
    August 23, 2014

    Location was great and staff very helpful.

    Queuing in traffic to reach the hotel. Was very hot in room and no air conditioning but a fan was provided.

    7.5

  • Jim
      United Kingdom
    August 22, 2014

    Restaurant bar and staff very good. Food was excellent.

    Bedroom was poor quality Coffee machine was just a kettle, with UHT milk the bed looked a mess I would rate as a 1star not 4.5 star as we were led to believe.Bar prices were extortionate.

    5.8

  • Sharon
      United Kingdom
    August 21, 2014

    The location and the views

    Couldn't get a table in the restaurant for the entire duration of our stay , and the bathroom was very basic and in need of updating

    9.2

  • Charles
      United Kingdom
    August 19, 2014

    top quality hotel and location

    price of drinks, hence drop in mark for value for money

    9.2

  • Joanne
      United Kingdom
    August 19, 2014

    Loved the location , but wasn't aware of the chain ferry right outside our room which runs until 11 pm and early mornings ' very noisey ! Pool was nice , breakfast was very good

    Sloping floors in bedroom and bathroom ! Paper thin walls ! Banging doors ! Staff not very quiet ! Had the worse sleep ! This should be more of a 3 star hotel not a 4

    4.6

  • Anonymous
      United Kingdom
    August 18, 2014

    Location Breakfast good View in restaurant good

    Decor Does not feel fresh Slightly old and need of a thorough spring clean of carpets and walls

    5.4

  • Chrissie
      United Kingdom
    August 17, 2014

    The wonderful, wonderful location

    Bad coffee at breakfast. Would like my coffee served to me and to be of good quality not from a self service machine. Not good

    7.9

  • James
      United Kingdom
    August 16, 2014

    Wifi failed to work!

    9.6

  • Rebecca
      United Kingdom
    August 15, 2014

    Always the view and breakfast is excellent

    The spa area and pool is not very clean and needs some updating or decorating very rundown ... Considering the rest of the hotel ...

    7.9

  • Peter
      United Kingdom
    August 14, 2014

    Location, restaurant.

    Bathroom.

    6.3

  • Allison
      United Kingdom
    August 14, 2014

    Breakfast was amazing.

    Pool was a bit chilly for me

    9.6

  • Marjorie
      United Kingdom
    August 13, 2014

    The hotel was very restful lovely staff ,our harbour view room with balcony was perfect .5 * breakfast and service .will go back

    As we stayed for a week we would have liked a safe in the room .

    9.6

  • Dennyse
      United Kingdom
    August 12, 2014

    Location was fantastic. Views was fantastic. Staff all friendly and nice. Beds very comfortable

    The bathroom was very poor. Broken sink. Broken tiles. And nasty black marks around the outside of the bath. Really let the place down.

    7.1

  • Daniel
      United Kingdom
    August 12, 2014

    everything!!!

    10

  • Carol
      United Kingdom
    August 12, 2014

    Location and view

    The rooms are outdated and beds uncomfortable.

    6.3

  • Patricia
      United Kingdom
    August 11, 2014

    Location - sea views. Beech. Pool. Good value set evening meals

    Parking difficult in high season. Small room. Shower over bath not very efficient.

    9.6

  • Wlaisa
      United Kingdom
    August 10, 2014

    The location was so nice and the direct access to the beach was a great thing. We had a balcony room so we had a great view.

    The corridor smell of pee and old carpet it needs a proper refurb. No direct access to the pools from where the bedrooms are and you have to pass thru the restaurant to get there. The bedroom is a bit outdated and the cushion throws stink. There's no fridge in the room either.

    5.8

  • Iain
      United Kingdom
    August 10, 2014

    Room, facilities & location. Staff very friendly

    Shortage of sun beds / chairs by pool. People leaving towels on sun beds to book them all day when they were not using for hours - suggest staff do regular checks and if you leave for more than 60 you lose place.

    9.2

  • Graham
      United Kingdom
    August 10, 2014

    Not having to use the car, everything we needed was on hand or close by. Next time we stay here we will book room that has balcony to really benefit from the wonderful location overlooking Poole harbour

    9.2

  • Joan
      United Kingdom
    August 10, 2014

    friendly, polite staff, excellent facilities and very good food

    other guests slamming their hotel room doors

    10

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