Best Western Middlesbrough  

Decor requires an update. Ok for a short business trip, wouldn't stay for leisure.

The bed was comfy and the restaurant staff friendly.

Watch out for rattling winds from the wind.

The breakfast!!!!!!

Staff were friendly and helpful. Italian Restaurant was excellent and very good value

Difficult to find - frontage just has the Italian restaurant featured. Possibly the gloomiest hotel we have ever stayed in - too dark. Corridor lights upstairs were off - we had to grope our way to the bedroom

Great choice of breakfast items, and the restaurant was very good for an evening meal.

The outside could do with repainting, and the roof above the revolving entrance door had a leak, so water was dripping through as we walked in.

The Manager (Lady) was very professional and helpful with a smile. However I would not reccomend the house wine.

However I would not reccomend the house wine.

I had a very long drive and needed a break. Pleasantly surprised - nice hotel, good value

The toilet in my room did not work butstaff said they would sort it out - I presume they did

We thought the room was perfect for our stay. We got more than what we payed for. The breakfast was really good, a few things to chose from. Easy access to the shops, and restaurents. Would recommend this hotel. Staff were very friendly and helpful.

The staff are very pleasant and helpful and the atmosphere is very welcoming.

Going by the name of the Best Western. The locals all know the hotel as Highfield Hotel. Neither the bus nor the taxi knew of the hotel and it was only a couple living close to the hotel knew of the name change.

The hotel room was very small would suit one guest not two, also the breakfast had very limited choices. the floor outside the rooms was laminated which looked very nice but was noisy when late night guests were walking or running over it, also the bathroom lacked the finer things eg shower gel, shampoo......... we have stayed there before not long after its refurb, an must admit the standards have dropped..

Adjacent restaurant to the hotel is reasonable and nice.

Location is slightly far from the town.

Large car park. Comfortable and convenient room. Nice breakfast - all food prepared freshly and service good.

No lift. In room - heated towel rail was not hot and we could not turn it on.

Arrived late, 1.30am. The staff were very efficient. We were in our rooms within 5minutes of arriving. The room was very comfortable. The breakfast was excellent. Will stay again.