The Hind Hotel  

Central location, courteous staff, parking on site, vegetarian breakfast

The car park is quite difficult of access and small but as it is twon cetnre I suppose nothing much can be done about that. It is also difficult to locate.

The Hind, where I have stayed previously is conveniently located for the sporting event in which I was engaged. It has a historic character and usually the staff are pleasant and efficient. It usually has a bar and a lounge, both of which are comfortable for reading or t/v viewing.

As I suffer from a heart condition, angina, emphysema and copd, I requested two months in advance a ground floor courtyard room. On arrival I was told this was not available (it transpired that it was available but had not been serviced). The staff were unsympathetic and gave us a room in a remote corner of the hotel. To avoid embarrassment I shall merely stay that urgent attention is required from both Housekeeping and Maintenance Departments, to the extreme extent that the beds were unusable. A complaint to the aggressively defensive Duty Manager was met with the comment 'There's been an error - end of!' - a totally unacceptable response. Although we had not been warned, there was no bar or room service and no food available at all. This is the first time I have been subject to such a reception at The Hind and I should need a quality assurance from them before I should choose to book again.

The location was good and the staff was helpful.

The hotel I very run down. My shower did not work. There was dirt on the walls and it smells old and musty. In critical need of remodeling!

Friendliness of staff

Dissapointing that the crestaurant was closed and only bar food available which was not great.

The friendliness of the staff

limited carparking

Good brekfast

The hotel is in urgent need of refurbishment

The staff is verh good in dealing with the customer effiecient and accurate.

The room was excellent, clean, bed very comfortable, the staff polite,the location excellent for shopping, loved it

Lack of car park space. Breakfast food selection should be improved on.

The staff were most courteous and helpful.

Most of the interior is in need of an overhaul. The bathroom in particular was not up to standard. Thew shower rail was rusted, I was unable to turn the shower tap to a decent warm level under 30 and the mould in the tiles could easily be treated. I was assured that dinner was served between 6 and 8 but on arrival at the dining room at 7 the place was in darkness, and I had a ten minute wait whilst a place was set for me. Dinner was no better than a bar meal. My breakfast order was delivered incorrectly on both mornings. Staff are in short supply often doubling up in the dining room instead of being at the desk.

Friendly and helpful atmosphere.

Long and tortuous route to the room (108). Some decorations looking a bit tired.

Very helpful staff, good bar, nice breakfast.

Car park too small. Single beds a bit small and only one pillow!

The wonderful staff - nothing was too much trouble. I was made to feel like an old friend! Love the history of the hotel too. Having lived in Wellingborough once upon-a-time I knew the history, but had never stayed overnight there. Will definitely stay again! XxX