The Mercure Hythe Imperial Hotel and Spa  

Excellent breakfast great service in the restaurant

poor shower not working

They were accommodating when we needed a room to change into before the wedding we were attending.

The bathroom was dated with bad grouting and a dirty sink. The room was too hot for us and we had to open the window, unfortunately we could then hear the building works going on at the rear of the car park we were overlooking.

Conveniently located in relation to local amenities

Our room in particular the toilet and shower area were not clean. This was immediately notified to reception but very little improvement was made despite our representations. We had previously stayed in this hotel and found to have been most satisfactory, however this visit was most disappointing in this regard.

Accomodation very poor,food exellent

After staying at the portland in folkestone, I changed to this hotel and found it very clean and the staff were professional and the room was a good size.

Beverages at breakfast were poor quality- coffee was like tar and hot chocolate like dishwater!

Good facilites,nice seafront,garden,tennis courts,not far from town centre+shops.

Lifts very slow ,too regimental with dining facilities.

Great place, friendly and polite staff. Lovely room. Great location.

The bar was over priced. With a poor selection. Avoid paying for breakfast its £3.00 in the village.

It was clean, comfortable and friendly

The interior was a little tired

Location, hythe was a great suprise for our break.

Seafront location, garden and grounds, local environment.

Very dated rooms.

Very nice rooms (209 and also included 208) but will be even better when refurbished, particularly the toilet!! Very nice staff---very helpful. The whole hotel is quite grand.

Breakfast payment of £15.50 cannot be recommended.There are others like us who only have cereal and fruit!! Breakfast in the Kazzbar only offers a packet of cereal. Toast was refused as only one member of staff was on duty!!

First evening meal. Pool. Helpful receeption staff.

Chef did niot turn up first morning - we could not order fish and second evening meal was poor.(we waited one hour!) No-one was supervising staff in restaurant, which meant poor service E.G. toast, coffee, tea butter - staff had to be prompted - at least six light bulbs needed changing. Room (408) was too warm and was very small.