Mercure Hythe Imperial Hotel & Spa  

The bar man was friendly

The food in the restaurant was poor. Ordered pear and Stilton salad, all I got was the rind of the cheese. Asked for a steak medium rare ......... so over cooked was a joke, not once did the manager come over or offer to take it off the bill. Was recommended this hotel by the local business we where doing business, very disappointing will be advising them to recommend another hotel to their clients in furture.

Excellent situation. Obviously has been a truly beautiful building at some stage. A most spacious room with a lovely sea view..

There is an urgent need for updating, particularly the bathroom. Although the hotel informed me alterations were underway there was no evidence of this. The room given to me was right next to where the pigeons perched and they were very noisy early in the morning.

Location. Food was good vlaue for money

Place looked a bit tired and room could have done with a refurb

The leisure facilities was excellent i.e, indoor swimming pool, Jacuzzi and sauna.

Beds for children very inadequate for a four star hotel, carpet at entrance to room frayed and daughter caught toe after swimming, pool temperature too low, poor decor in room for a four star hotel. service at breakfast poor and to clear own table between meals.

Location and rooms were good and competitively priced. Breakfast was well done and the breakfast staff efficient and helpful

Service levels need serious attention.15 minutes to book in - only one member of staff on reception who seemed to struggle with the technology. A simple lunch (a soup and two wraps) in an un-busy sports bar on Friday took 45 minutes to deliver. Also on the Friday the room was not serviced until late afternoon and then only partially - we had to phone reception for clean cups and replenished in-room tea and coffee and then had to repeat the request 30 minutes later

nothing worth writing about

waiting 25 minutes for a sandwich that never arrived. my friends being placed in a disgusting room no draught beer, despite kent brewers being among the best

Reception lady was excellent great service

Breakfast staff very poor had to wake them to say may I have some tea can I have toast then got the toast but but no butter. The staff should notice who's coming into the dinning hall service was poor sorry but true

Room was well furnished and warm, Staff were friendly and attentive. The room had teamaking facilities and all the hot food served was piping hot.

One menu only wether in the Bar or Retaurant. We did not appreciate at the time of booking that there was an Easter Package running which made the weekend very family orientated resulting in a number of uncontrolled young children running around at mealtimes, Friday and Saturday evening menu's offered a limited selection from the normal offering. Wild Mushrooms on Brioche turned out to be the usual button mushrooms which certainly were never wild. They have two wine lists with some wines available by the Glass several of which were not available when asked for. Breakfasts were normal Buffet style and ok but the Sausages on Tuesday morning raised a question mark as to their content or origin not only by me but others as well. The Imperial gets its four stars from the Sports and Spa Facilities not from the quality of the food available which would struggle to make two stars.

had full afternoon tea and the tea and service were excellent on par with the ritz. all the staff were friendly and provided us with everything we needed to make the stay great

bathrooms in need of maintenance, the whole hotel was very hot and although it was cold out it was a bit hot for all of us.

location is fab rooms OK reception staff were very friendly

hotel was tired looking & quite dated. breakfast room felt more like an old peoples home & breakfast was very poor, no greeting point so tried to fine a table but none clean, breakfast was of poor standard & had to ask for toast/tea.

the hotel's location was excellent. we had a sea view room and it was nice. the staff were pleasant and the breakfast was reasonably good.

the hotel was way too expensive for the luxury it portrays on the website. The hotel needs some refurbishment and the furniture of the room were old and out-dated. the bathroom needs also some refurbishment with the ventilator making a ridiculously loud noise when the lights were switched on. I specifically asked for bathrobes but we didnt get them and the staff responded that they have missed this detail. the breakfast facilities need some updating with the use of special catering facilities that keep the food warm instead of just standard plates.

As usual the Hythe was well up to expectations. So much better since Mercure took over A pleasure to be there

The Wi Fi should be better

We loved the room,seeview was lovely,

The only problem we had was the shower tray filled up with in mins,before it was going to over flow, my partner took the plug out,and the pipe was full of human hair and gunk,so you need to have it unbloked.

lovely view from the room, swimming pool and spa area was nice, food in the restaurant is great

room too small, mattress too soft and the bed itself is only a small double windows do not open fully so its too hot in the rooms, and not enough fresh air and lack of breeze rooms need a refurbishment

well trained staff, good pool and spa, nice rooms

The food in the restaurant in the evening we ate there was mediocre

I have visited the hotel many times before and one of the main things my family and I like about the Hythe Imperial is the Spa facilities. The hotel is also warm and welcoming.

On this occasion I was very disappointed to find the swimming pool was cold and the 'Hot Tub' jacuzzi was absolutely stone cold. I usually like to read while relaxing around the swimming pool, however I was unable to do this as the temperature around the pool was too cold. I heard other visitors complaining about the water in the swimming pool and the jacuzzi being too cold. I trust if I stay at this hotel again the temperature in both the swimming pool and hot tub will be as they should be, in order for guests to enjoy the facilities.

location pool

bed decor bar

Dirty dreadful hotel not as described would not recommend

Staff rude dirty rooms needed refurbishment food shocking

Nothing!

Everything!

I stay here often,mainly due to the seaside location.which is fantastic. The staff are very good and helpful.

This hotel is very tired looking and the food mediocre. We had no soap or shampoo or glasses in bathroom.This hotel is going down hill fast !! BUT,i will keep on trying it as the position is amazing !!

We chose the hotel because of the reputation of the accommodation provided by the Mercure Group. The hotel has a lovely location, with a panoramic views of the sea. Our room, on the top floor provided great views and was quiet. The sea was just across the road and we awoke to the sound of the waves on the shore. During our stay there was a christmas party in progress, and the ensuing music did travel but we did not hear it. The reception staff were very polite and helpful. We did not eat in the hotel so cannot comment on the food.

We felt that the hotel could possibly do with a make-over as it is slightly tired/dated by todays standards. This being said it is still a nice hotel to stay in, and has an age and elegance which modern hotels do not. It does have a nice bar area to sit and relax in. Nothing major to complain about.

Room needs updating while it had everything the bathroom especially felt dated.

It was in a great location, right by the sea and easy to walk in to Hythe to sample the hospitality of the locals. Nice atmosphere in the hotel and the staff were excellent particularly on reception. I went to a wedding reception at the hotel which was very good and there were no problems that I have heard of with the service we got.

The only thing which I wanted that they didn't have was Sky Sports in the room, although it was available to watch downstairs in the Leisure center.

Big, comfortable, clean rooms with good amenities. The hotel is right on the sea front with good views all around it and also very close to the town. Friendly, helpful staff.

Eating and drinking in the hotel is expensive and some of the staff didn't speak English very well.