The Lodge Hotel  

Although I booked a "Family / Executive" room for 4 persons, the hotel charged me extra for my two children. Also, the children's sofa-bed needed to be made up by ourself, and the matrass on that bed was of poor quality.

The staff was so friendly and helpful. We really felt comfortable there with our young children - we all felt very welcome!

The sofa-bed needs to be replaced.

Stayed at this hotel before and the accommodation is really excellent. We stayed in the lodge outside of the hotel and it is fully equipped for self catering if needs be. We have two children and you can order your meals from the hotel and it will be served at your own table in the lodge, which is great if you have had a very busy day as we had. The lodge itself is very comfortable and wouldn't hesitate to stay again and again, this was our third visit. It is a short drive from Conwy or Betswycoed the other way so it is fairly well placed. The staff are extremely helpful with a very warm welcome.

The food is excellent, the only thing I felt was the prices were slightly too high for the portion size you got (and I am not a massive eater). Breakfast was included but for the cooked breakfast you could select 5 items - felt this was slightly picky and would prefer to be offered a selected breakfast with further options to add to if necessary.

All the staff were very friendly - even popping out in the local shops was a pleasant experience. A very friendly little village. Peaceful and in a beautiful location.

We were very comfortable.It was very clean and the staff were very obliging.We were made to feel very welcome and the management was very friendly and most helpful.The bathroom was very clean and everything worked. The food was good and wholesome,so in all we had a very comfortable and relaxing four nights.We would go again.

It was exactly what we needed on a 2-day walking break. Very helpful and friendly owners/staff.

Slightly better drying facilities for very wet boots, socks and trousers would have been helpful, but it had rained a lot.

Very friendly / helpful staff , quite location , good size family room , very nice gardens to sit outside.

limited bar hours and choice

Lovely loaction right in the heart of Snowdonia. Very good dinner.

The owner is a "hands on" hotelier which is usually good for customers. In this case we found him to be excellent, very friendly and made you feel at home immediately. The hotel is situated with many interesting historical areas within just a few miles eg. Conwy castle and Snowdonia national park. The accommodation was spotlessly clean and tidy, the food was very good, nothing was too much trouble. My wife and son are vegetarians and their preferances were well catered for. The staff looked very happy in their work, no doubt spilt over from the example of Neil the owner. There is a huge car park, which we found very helpful. In our opinion this hotel is first class and we hope to return again. We would highly recommend this hotel. Ken Pauline Joe Price

My first impression was that the main building was slightly dated. The car park is large and there are magnificent gardens with tables and benches to sit at and secluded areas all around. The entrance hall would benefit from losing the dark wallpaper. Once through the doors there was the friendliest welcome I have ever experienced in a hotel. Totally relaxed, smiling but efficient. Formalities over, we were taken to our rooms and shown how the equipment works. The rooms are clean and comfortable (again slightly dated layout) with the biggest bed ever. Sheer bliss. Once refreshed we all met in the lounge area for pre dinner drinks where we were able to order and were shown through to our table in the modern restaurant. Good food and service. The next morning we were one of the last to go in for breakfast but there was no sense of 'hurry up' and we were able to enjoy a leisurely and tasty meal. I would highly recommend this hotel for its location, friendliness, comfort and service. Enjoy.

We didn't have time for a longer stay.

Food was excllent both breakfast and dinner, good choices beatifully cooked and presented. Staff were frriendly and helpful. My husband is coeliac and they understood his requirements for gluten free food. Rooms were fine, quiet clean, large bed and ideal for our needs.

We would have liked to sit in the main building longer, but it closed at 9.00pm Bathrooms were a bit on the small side

The location.

Didn't like the idea of having carpet right through into the bathroom, I felt this was not very hygienic and found it strange to have to walk back in the bedroom to use the hand basin.