The Majestic Hotel Harrogate  

Upon arrival to our room, we noticed a lot of issues around the room and bathroom, a large burn mark on the dressing table, cup ring marks on the window ledge, damp marks on the curtains and pelmit, thick dust on a number of things, (lamps, door frames, pictures) Wall paper hanging off the wall, bed not made properly, paint flaking on the radiator and pipes, stains around the bath. This room looked very delapadated, and for the amount we paid for our weekend stay this was totally unacceptable. We complained and managed to get a room change, but even this room we found issues, the bathroom was very nice, but the blinds again covered in thick dust, and the most displeasing issue was the large stain on the throw on the bed, we rang down to reception to report it, the staff came up viewed the issues we had, and agreed it wasn't acceptable, by this time we just wanted to go out and enjoy the sights of Harrogate as it was going into the evening. Expecting to come back in and find the throw changed and the bathroom cleaned, to our disappointment it wasn'T. The attention to detail for such a reputable company was very poor, and in the end it just felt like the staff just weren't interested wich was disappointing since they were so helpful when we arrived.

The ambience; history and location

Closeness to the conference centre

The rooms are old and very tired in need of refurbrishment.Not worth the 4 star charges.

Great location in beautiful grounds and delightful gardens with friendly staff.

Location and set so close to the town centre but still in beautiful grounds.I would possibly not recommend to friends due to the communal areas of the hotel and felt lika an oap mystery tour hotel.

Spotlessley clean room. Comfortable beds. Excellent location. Pleasant grounds.

Very noisy when functions on. Two weddings when we stayed. Loud music from function room. Housekeeping in corridors and outside could do with improvement. Breakfast very epensive . We chose to go into town to eat.

Retained individuality of traditional building and service.

the staff were curtios and help full. Breakfast was good. Hotel room clean, spacious and comfortable

Decor in bedroom a bit dated. Bathroom clean and bright. Tiling in bathroom done by DIY enthusiast

The spacious rooms and decor

Swimming pool a bit small for the number of users

I thought the rooms were excellent and good value. The close proximity to Harrogate town centre was excellent also.

They for got my morning wake up call, which could have made me late for my conference.

Very friendly staff and the breakfast was wonderful.

History,friendly staff,food,service and location.

Was with a conference and the service of the team who managed the conference service were excellent (from a user perspective. Rooms and facilities were very good.

The food was a disappointment. Badly cooked and badly presented. At the conference gala dinner the vegetarian option was shameful - slices of melon as a starter, a bowl of ravioli swimming in a pool of liquid that was supposed to represent a sauce. The bowl was the size I would feed to my grandchildren (all under 8 years). No other accompaniments and when vegetables were requested again the portion size was fit for a todler. In the box below I will answer Yes but tell them to eat somewhere else.

On a previous brief visit (not staying) we were interested by the building and its history, bought the book and promised ourselves a return someday to stay while next touring the area. It was good to see it mainly kept as original as possible and not ruined by excessive modernisation, though I feel that some of its historic atmosphere has been lost since becoming part of a multinational chain.

Our room was large and airy with a good view over the town. However we would have expected a double room to have a double bed, not two singles pushed together, making an uncomfortable ridge in the middle. Also as there are many award winning breweries in the area I was hoping to try some true Yorkshire ales at the hotel. However, although the main bar had 2 Black Sheep hand pumps I was told that, due to a fault, there was no real ale available and no bottled alternatives, only lagers & keg beers. A bit of a let down & an opportunity missed by you to attract guests to try traditional local beers.