Barceló Harrogate Majestic Hotel  

It is a lovely hotel, full of almost stately charm and located within easy distance of the town

The whole hotel was freezing cold! In the bar it was so cold that I ended up wearing 2 coats. Everyone who was in there felt the same it was really uncomfortable and spoilt the trip. The bedroom was freezing too and there were 3 of us so we asked for more duvets but they only gave us one between us all. We did complain to the bar staff and reception about how cold we were and a member of the bar staff brought a tiny heater over to us, which was really sweet but totally inadequate

Upon arrival to our room, we noticed a lot of issues around the room and bathroom, a large burn mark on the dressing table, cup ring marks on the window ledge, damp marks on the curtains and pelmit, thick dust on a number of things, (lamps, door frames, pictures) Wall paper hanging off the wall, bed not made properly, paint flaking on the radiator and pipes, stains around the bath. This room looked very delapadated, and for the amount we paid for our weekend stay this was totally unacceptable. We complained and managed to get a room change, but even this room we found issues, the bathroom was very nice, but the blinds again covered in thick dust, and the most displeasing issue was the large stain on the throw on the bed, we rang down to reception to report it, the staff came up viewed the issues we had, and agreed it wasn't acceptable, by this time we just wanted to go out and enjoy the sights of Harrogate as it was going into the evening. Expecting to come back in and find the throw changed and the bathroom cleaned, to our disappointment it wasn'T. The attention to detail for such a reputable company was very poor, and in the end it just felt like the staff just weren't interested wich was disappointing since they were so helpful when we arrived.

Have stayed at the Majestic Hotel since attending the Harrogate gift fayres and because of its location is excellent to get to all venues

Room facilities as per my other email need a little improvement

The history of the building, leisure facilities & location

The receptionist who checked us in was a bit snotty & was amazed when we didn't have a credit card.

ideally locotation for business and great walking distance for anywhere you want to be. I wanted value for money and a great size room to feel almost at home when on busines. I would stay there again in the future.

Breakfast was quickly cleared up dead on the dot, very off pushing, staffs were not bother about you still having breakfast and the price dont come cheap!! Have stay at another hotel where u are relax and not rush and a far better service by all staffs plus the breakfast were included in your stay.

Good location and food. Excellent room which had been recently refurbished

The charge for car parking, although not excessive, should be waived for residential guests. Although we have stayed at this hotel previously this is the first time we have been charged.

Booking.com did not inform me that there was renovation work going on at the hotel. We arrived to scaffolding outside of our bedroom window obstructing the view. Even worse was 8.45am Saturday morning I was woken by buiders outside the bedroom window. Upon complaining the staff were not interested and merely nodded their heads in agreement that this is not acceptable!

Very friendly and helpful staff, especially the young man on reception and chambermaid. Excellent choice for breakfast, an ideal hotel for all when visiting Harrogate. We have already decided to rebook next year.

the room was excelent and very large. the atmosphere was lovely and the staff were polite and helpfull. it was also in a great location within Harrogate allowing us easy access to places to eat and drink. was also very close to the turkish baths.

location , comfort

The history and the architecture of the building and the evening meal and service was of a high standard.

Paying to park our car for our stay annoyed my wife, given teh cost of teh premier room we had booked for our break.

Our stay was fabulous from checking in at reception to checking out, the staff, facilities and food was outstanding, we will stay there again and recommend to anyone.