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The Metropole Hotel
Roseville Street, Saint Helier Jersey, JE1 4HE – Show map
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48 properties in Saint Helier Jersey
Including hotels, apartments, villas and more.
25 verified reviews
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Website and customer service in English (US) and 41 other languages
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Outdoor Pool, Grounds
Fitness Center, Solarium, Hot Tub, Turkish/Steam Bath, Indoor Pool, Game Room
Food & Drink
Free! WiFi is available in public areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Shared Lounge/TV Area
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 12:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years are charged GBP 6 per night in a crib.
All children from 2 to 11 year are charged GBP 23 per person per night for extra beds.
All older children or adults are charged 100 % of the room stay per night per person for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Metropole Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 25 reviews
Show reviews from:
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The first room we were shown was dingy and smelled of damp with no view whatsoever.
Bedroom V.Warm No Air Con Windows not open far enough
Warm weather,room very warm, no air con. Some kind of a machine droned near our room almost all the time!!
From the minute we arrived we were made to feel welcome. All the staff had a smile on there faces whenever we went down to reception. Our waiter in the restaurant was very enthusiastic. And saw to our needs efficiently. Very good
My pillow was a bit too firm. I could have asked for a replacement. But didn't
Central location to beach and shops
Indoor & outdoor pools friendly staff
I found all staff from the porters, cleaners to the Bar and Restaurant Manger extremely helpful and efficient. The waiters were particularly good. The street it's located in is not pretty but the Hotel itself is as it's covered in flowers and in 2-3 mins walk you can be right in the centre of the town and on through the town to the seafront. The food was superb with a good selection at both dinner and breakfast. We had booked only B&B as we ate out with relatives except for a couple of night when the evening meal represented excellent value for money. All round an hotel I would be happy to return to.
It was extremely hot at night without air conditioning and they did not have enough fans to go round.
The hotel was dated but very clean , location 5 mins walk to centre , great shopping, if you hand your car keys in you can double park so never a problem.
Beds are very uncomfortable, breakfast not great
The staff were very helpful, the kettles in our rooms didn`t work but were replaced as soon as we complained. The rooms were very clean.
The corridors to get into our rooms were very confusing, too many stairs, too many stories in my opinion. The lift is very old, small. For the price the hotel needs some renovations in some sections.
Waiter (manuel) in morning very cheerful, helpful and efficient
The reception area staffing was very poor to check in. Lots of clients checking out and in with 6 staff members - only 1 serving. No acknowledgement, apology or sense of urgency. Very rude demanding payment with no explanation - we believed we had paid!
Staff was very helpful.
Bar only open at 5:30 pm on a Saturday! Madness. Hotel very dated
Location was reasonably good. Short walk into the centre of town.
Rude dining room staff. Dining room staff with personal hygiene problems. This is not acceptable in a food serving environment. The beds were uncomfortable. The hotel choose to recycle their beer and wine bottles at around 07.00 hours each day. This process including dropping bottles from a normal size dustbin into a big green wheelie bin, creating an almighty crash of glass on glass and waking people at an hour that is not acceptable. There is not enough parking for all guests, made worse by facilities being available to non residents.
spacious clean room, clean pool indoor and out. Maid was excellent. Good location very central.
awful view from our room, Reception staff werent very friendly. Demanded money as soon as we arrived, didnt ask how our journey was and didnt even acknowledge my son with me. When corrected amount the amount i was to pay which was over £300.00 no apology was given. Breakfast was poor, toast was cold every day, tea wasnt enough in the pot for more than one cup each.
Near to Town Centre Good breakfast
Laid back staff
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