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Newest reviews for The Metropole Hotel

  • Anonymous
      United Kingdom
    August 11, 2014

    The first room we were shown was dingy and smelled of damp with no view whatsoever.

    7.1

  • Joseph
      United Kingdom
    August 10, 2014

    Bedroom V.Warm No Air Con Windows not open far enough

    9.6

  • Anonymous
      United Kingdom
    August 7, 2014

    Warm weather,room very warm, no air con. Some kind of a machine droned near our room almost all the time!!

    7.9

  • John
      United Kingdom
    August 7, 2014

    From the minute we arrived we were made to feel welcome. All the staff had a smile on there faces whenever we went down to reception. Our waiter in the restaurant was very enthusiastic. And saw to our needs efficiently. Very good

    My pillow was a bit too firm. I could have asked for a replacement. But didn't

    9.2

  • Anonymous
      United Kingdom
    August 5, 2014

    Central location to beach and shops

    7.9

  • Dean
      United Kingdom
    August 3, 2014

    Indoor & outdoor pools friendly staff

    Needs updating

    6.5

  • Reginald
      United Kingdom
    July 29, 2014

    I found all staff from the porters, cleaners to the Bar and Restaurant Manger extremely helpful and efficient. The waiters were particularly good. The street it's located in is not pretty but the Hotel itself is as it's covered in flowers and in 2-3 mins walk you can be right in the centre of the town and on through the town to the seafront. The food was superb with a good selection at both dinner and breakfast. We had booked only B&B as we ate out with relatives except for a couple of night when the evening meal represented excellent value for money. All round an hotel I would be happy to return to.

    It was extremely hot at night without air conditioning and they did not have enough fans to go round.

    9.2

  • Anthony
      Guernsey
    July 29, 2014

    The hotel was dated but very clean , location 5 mins walk to centre , great shopping, if you hand your car keys in you can double park so never a problem.

    Beds are very uncomfortable, breakfast not great

    8.3

  • Anonymous
      Portugal
    July 8, 2014

    The staff were very helpful, the kettles in our rooms didn`t work but were replaced as soon as we complained. The rooms were very clean.

    The corridors to get into our rooms were very confusing, too many stairs, too many stories in my opinion. The lift is very old, small. For the price the hotel needs some renovations in some sections.

    6.7

  • Susan
      United Kingdom
    June 22, 2014

    Waiter (manuel) in morning very cheerful, helpful and efficient

    The reception area staffing was very poor to check in. Lots of clients checking out and in with 6 staff members - only 1 serving. No acknowledgement, apology or sense of urgency. Very rude demanding payment with no explanation - we believed we had paid!

    5.4

  • Shajahan
      United Kingdom
    May 27, 2014

    Staff was very helpful.

    7.5

  • Adam
      Guernsey
    May 27, 2014

    Location

    Bar only open at 5:30 pm on a Saturday! Madness. Hotel very dated

    5.8

  • Anonymous
      United Kingdom
    August 30, 2013

    Location was reasonably good. Short walk into the centre of town.

    Rude dining room staff. Dining room staff with personal hygiene problems. This is not acceptable in a food serving environment. The beds were uncomfortable. The hotel choose to recycle their beer and wine bottles at around 07.00 hours each day. This process including dropping bottles from a normal size dustbin into a big green wheelie bin, creating an almighty crash of glass on glass and waking people at an hour that is not acceptable. There is not enough parking for all guests, made worse by facilities being available to non residents.

    4.5

  • Anonymous
      United Kingdom
    August 27, 2013

    spacious clean room, clean pool indoor and out. Maid was excellent. Good location very central.

    awful view from our room, Reception staff werent very friendly. Demanded money as soon as we arrived, didnt ask how our journey was and didnt even acknowledge my son with me. When corrected amount the amount i was to pay which was over £300.00 no apology was given. Breakfast was poor, toast was cold every day, tea wasnt enough in the pot for more than one cup each.

    6.7

  • John
      United Kingdom
    August 20, 2013

    Near to Town Centre Good breakfast

    9.6

  • Alan
      United Kingdom
    July 5, 2013

    Cleanliness

    Laid back staff

    7.1

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