The Nottingham Belfry - QHotels  

The staff athe hotel were incredibly friendly and helpful.very polite and always ready to assist.The reception staff were very professional and informative.The hotel itself is situated perfectly near the motorway.The rooms are stylish and very cozy,very clean and the showers are wonderful,the beds are extremely comfortable and the room service is good too. The staff at breakfast were very good and very helpful.Its nice to see that the uk can have excellent customer service.There are a lot of hotels in the uk that could take a lead from the staff at the Nottingham Belfry. I have recommended the hotel to friends,family and collegues.

The highlight of my 3 night stay was the maintenance man coming and trying to help me with the internet connection. Really nice person, and went out of his way to help.

This hotel was very disappointing. The room was dingy, the shower door broken, there were marks all over the walls. The internet didn't work, I had to change rooms, and then it only worked randomly. One night I ordered room service for dinner, and the meal ordered was not what I had ordered. I ate it anyway as it was late, but was shocked when then next evening when I came back (it was late, 9pm) the dirty dishes from the previous night were still outside my door in the hall. 24 hours later! Also the room service person, asked whether I had run a tab on my credit card when she delivered the food. Quite unprofessional, the whole lot. Would never go back there again. Over priced for less than decent rooms and utterly poor service...

Staff friendly. Food excellent. Ex ellent location

Room too hot. Food expensive - we don't all have expense accounts

Receptionist was good once he located our booking via my first name and not surname. General atmosphere ok

Bathroom crampt. Shower doors would not close. Evening meal only adequate. Bedroom overheated. Booked a morning call that did not happen. 2 lightbulbs not working. Breakfast tea arrived 20 minutes after we sat down and we had already finished our meal . The tea tasted like the scrapings from the bottom of the box. At £119 for the room this was twice the price of another 4* hotel we stayed at the following night where eveything was excellent.All of the above was mentioned at checking out but no discount offered. Not good enough for a 4* hotel

After spending 30 nights in the hotel, My stay had to get extended, however, they were 'overbooked' (even though the parking lot was practically empty). Im sure 75% of their booking came from online websites pre-booking reservation...however, they couldnt fit me in. The night before I left there were no rooms available, yet 6 hours later (after I booked another hotel) and right as I was checking out, they had a room for 1 night. This system is not geared towards making the customer happy...just making the money from whoever it comes from. Very unhappy about this...cause I know rooms would of been available.

Breakfast :)

Price of drinks at the bar

Loved the facilities and staff was very good not too nosey and not too in your face stalking you, gym is brill sauna steam room, excellent buffet breakfast value for money too, check in and check out times are good, and free carparking and internet

Bad internet connection, staff walking in while maybe your changing/undressing, and while the do not disturb sighn is out! Pool was small and lighting in the suite was very low/dim, tvs wasnt working at all so was boring and only for show, no reception on mobile phones, food at the bar was poor and my jacket tatoe was abit hard undercooked :/

Comfortable room, very friendly and helpful staff and delicious food.

Comfortable well run hotel. Useful if you are on the M1 and want an overnight stop

Good quality hotel very good location for our visit to Trowell. Disappointed with the amount of milk available in the room. Enough for one cup of tea!! At breakfast the young man cooking the breakfast needs more training on how to cook eggs. He allowed the eggs to run out we had to wait whilst he cooked more eggs which were left to cook whilst he disappeared into the kitchen. Seven people we eventually waiting for eggs. We had to ask the cook who appeared to finish off the eggs ! Apart from the delay the breakfast was good.

On arrival staff courteous / friendly. Loved the fact that I could use the swimming pool free as included in the room rate - room very comfortable, but very warm, despite portable air cooler units in the room. Breakfast terrific in the morning

The staff were very informative and extremely helpful.

Everything was perfect - we will definately be using the hotel again :)