Old Swan Hotel

Comfortable -relaxing-elegant-nice situation-clean-friendly- but see food comments below!!!

The breakfast was dreadful - cooked breakfast unappetising and cold and really ineadible. Nothing has changed there - it was the same when I stayed in 2006!! Diabetic marmalade was advertised on the menu - there was none. The yogurt bowl was empty and there was no more - it had not been delivered!!! You really have to look at the food experience and improve it markedly - at £15 for breakfast one expects much better.

The room was spacious, spotlessly clean and the staff were helpful.

I don't think the rooms are thoroughly checked regularly for faults such as the bedside lamp, bulb needed replacing (which they did within 10 minutes). Shower cubicle, soap holder broken. The biggest issue was breakfast. £16+ for breakfast is ridiculous. We booked room only and I phoned on 1st morning to ask how much breakfast was. Told by Reception £3.50. Had only cold breakfast, not full English and it was £16.95 each. This is not on. Ate breakfast out on day 2.

Friendliness of the staff. They acted with great efficiency when the fire alarms sounded - luckily nothing serious and we were back in the hoetl in a few minutes.

I had to send my breakfast and my coffeebackto the kitchen as it was all cold

Location, close to town centre, pleasant building and room, we were allowed to use the car park on the day of checkout to have time to go shopping in the afternoon which was very useful.

The room was very warm even with window ajar and heating off, good in winter but not in spring or summer!

Lovely atmosphere and kind, friendly staff. We only ate in the restaurant at breakfast time but the food was great.

A bit noisy along the corridors as rooms are not sound proof. The corridor lighting upstairs also gave it an air of 'school dormitory' - needs to be brighter!

I must say I dont think I saw all of the hotel due to the conference I was on but what I did see and sample was great and if ever in Harrogate again would not look else where for accommadation. There was 10 in our party and they all said I did well booking the accommadation. Thank you all.

the service and staff were very good.room was good and bathroom was very nice.we attended a wedding at the hotel which was organized to perfection.all in all a very pleasant experiance

drinks in the hotel bar were very expensive but that is to be expected in a four star hotel

I had an executive double room and the bathroom was big and bright and airy and the room ahd a nice view of the garden.

I thought that the hotel was very old fashioned and geared towards an older clientelle ( I am in my twenties). The decor and the restaurant menu were also very old fashioned.

The staff were friendly and welcoming. The hotel is in a lovely position, close to Valley Gardens.

The grounds and the atmosphere of past grandeur

Smell of damp in a corridor/Price of drinks in the bar/ Electric sockets from a cable reel in an executive suite of a 4 star hotel/Could provide more information about Agatha Christie /This is a big heap of bricks requiring more investment in the bed rooms

upgrading process having an impact - log fires very welcoming and staff helpful-- excellent location

price of a cup of tea -3 95 !!!

The Swan is a grand old building which has had a lot spent on it recently. You have to appreciate its history to enjoy it fully, there are high ceilings in most rooms but the bathrooms are superb.

As with all hotels these days food and drink prices are extremely high and do not offer any value for money. Easy soloution, eat out, plenty of excellent diners etc in Harrogate all withinj easy walking of the Old Swan