Old Swan Hotel  

The convenience of the location of the hotel, staff very helpful and friendly.

Just happened to get rather a surly waitress at Breakfast one morning,who just did not know how to smile. !!!!!

It was like being in a country hotel but in the town centre very very good

The downside was that our breakfast was just piled onto the plate,no presentation at all and it was a shame as the food was quite nice.

Location and the character of the building lovely ceilings

Some areas are a bit tired

Staf very friendly, good location.

Gardens at rear overgrown, neglected[advertised gardens manicured and landscaped] no safe in room poor attention to detail, ie dining room chair marked and in need of repair had to queue for breakfast 1 morning as hotel v busy, more staff would have prevented this buffet breakfast due to v busy hotel, not as good as prepared to order, ie overcooked eggs, undercooked bacon, again insufficient staff pillows hard and uncomfortable overpriced for facilities

Warm welcome. Hearty breakfast. Big bathroom. Comfy bed.

Dusty room

The location was paramount for the purpose of my trip and that, combined with the friendliness and pleasant attitude of the staff, "ticked all the right boxes" for me. The rooms (this was my second stay) are excellent and well appointed. I very much hope to be able to return again.

There is/was nothing that I didn't like about Old Swan Hotel!

We particularly enjoyed the friendlyness of all the staff, from reception desk to waiters and room service. For the first time we had two evening meals at the hotel, they were both very enjoyable. We also like the rooms on the ground floor for relaxing, reading, chatting. It was a very relaxing stay, the room was comfortable, we enjoyed partial views to the park, a great improvement to last time. However we appreciate that a lot of the rooms are at the back of the hotel where the view is not so great. Many thanks for giving us a room on the side of the hotel with some views on the park, room no 284.

Lovely hotel in good central location.

Location excellent for walking into town. Free parking. Quaintness and architecture of the building. Curteous staff. Well cooked breakfast. Excellent shower.

Ever so slightly tired feel to the bedroom. Thermostat on heaters needs to be turned down - room and bathroom too warm.

I have been promising myself a visit because of the Agatha Christie link.I Arranged to stay there with my mother. We both enjoyed the experience.

Wasn't as "elegant" as I'd hoped. Maybe I was expecting too much of the 1920s to have been preserved.

As always a warm welcome from the staff and very well appointed rooms. There are so many b and b's in Harrogate charging almost the same price but nowhwere near the value. I love staying at the Old Swan.

Location was superb being a short walk from Harrogate town centre. Magnificent building and prices were reasonable.

The hotel last refurbished in 2006 is in need of some TLC as it's fraying at the edges. Shame that the grounds of the hotel are suffering from lack of attention as the potential to create an amazing space exists.