Old Swan Hotel  

Clean and comfortable. Good location to the town and convention centre.

I have stayed in many hotels around the world and have not come across a 'handling surcharge' for settling the account with a credit card. To be told there is an additional fee after your stay has been confirmed at an agreed internet rate, has put me off staying here again. It was only a nominal charge but why not include it in the price? Then the customer doesn't feel that they're being fleeced for extra cash when they leave.

The convenience of the location of the hotel, staff very helpful and friendly.

Just happened to get rather a surly waitress at Breakfast one morning,who just did not know how to smile. !!!!!

Good value for money, clean, smart and comfortable

Comfortable, helpful staff, good location, restaurant food excellent.

Loud banging noise from outside two or three times each night - about 4/5 a.m. Sounded like from central heating pipes.

The only great thing about this hotel is it's location - the Old Swan forgotten how to be a good hotel.

The room they put me in originally was awful. Dark, dingy and not very clean. I asked to be moved but they said they couldn't move me until the next day because they were full. The room I had was 238 right at the back of the hotel and unfortunately during the night the noise from the generators was pretty bad. The bathroom was tiny and inpractible. The staff at breakfast were worse than useless, I waited to be served for ages and when I asked for capacchino was told we don't do capacchino at breakfast. I asked for cappacchino because there was a photo of it on their breakfast menu! The breakfast was grim to say the least, the haddock was awful, tiny and over cooked and there was a £3.50 supplement. The service generally in this hotel is awful. The breakfast staff do not clear plates away - when they bring the main cooked breakfast they don't even take the cereal bowls from the table. I was moved to a nice room on the second day (180) overlooking the gardens, but the room was not very clean especially the bathroom. My total stay cost £403.50 for 3 nights and I have to say I don't think that was good value at all. I have stayed at the Old Swan many times over the last 10 years but I have to say that I won't be rushing back!!

I stayed at the Old Swan Hotel as my friend was getting married nearby. I found a very good rate for a single room on Booking.com. The single room was small and rather hot but was clean and comfortable with everything I needed. The shower was fab and the staff at the hotel were very incredibly helpful.

Everything. However the staff were excellent and so helpful with my son who had a train delay and did not arrive at the hotel until 5 am! I can recommend this hotel to anyone for the location, faci8lites and staff. Food was also excellent. It was a real pleasure to stay here.

Friendly and helpful reception staff. Clean spacious rooms, clean bathrooms

The breakfast menu didn't match what was available, there was a full selection of hot food including kippers but there were bakery goods missing. While there were plenty of waiting staff, our orders were slow to be taken and the tables were not cleared after people had left. AT one stage we were surrounded by at least 10 tables waiting to be cleared.

Nice traditional hotel with good food and excellent location for exploring Harrogate and Knaresborough

Room was quite small, but well equipped and a good bathroom

Large but cosy Victorian hotel pleasant staff making for a pleasant stay

Bedroom was adequate, but room was very well serviced. I am really sorry but I could not say that anything else was up to standard.

Very disappointed. Had a 3 year old booked in for Xmas Lunch which you knew about. I had to buy a present so that Father Christmas had a gift to hand to her,had I not done that she would have gone up along with other children and there would have been no present, even though your manager had told her to go up. Dining room food on Christmas Day was cold, waited more than 5 minutes for vegetables, service poor, with no atmosphere. Breakfast buffet inadequate and service very poor, particularly on 24/12 and 25/12. I would not recommend your hotel to anybody.

Location,nice entrance,reasonable parking.

Paid £120 per night for 4 nights b&B.paid for large dbl room.Room was veery cold as it had only 1 radiator in it.There was a damp patch in the corner of the room.There was allegedly a view of garden or town (neither materialised),we had a view of a fire escape,thats if you could see out the window which permanently had moisture on the rotting windows.Room was not vacuumed the entire time we were there,as there was some dirt on the carpet at the start of the break,which was still visible at the end of it.The cost of alcohol from the bar was exhorbitant.I Have stayed in this hotel before ,but would not recommend it.It would appear that they are trading on the Agatha Christie connection,definitely not worth anything like £120 per night.