Old Swan Hotel  

Clean and comfortable. Good location to the town and convention centre.

I have stayed in many hotels around the world and have not come across a 'handling surcharge' for settling the account with a credit card. To be told there is an additional fee after your stay has been confirmed at an agreed internet rate, has put me off staying here again. It was only a nominal charge but why not include it in the price? Then the customer doesn't feel that they're being fleeced for extra cash when they leave.

The convenience of the location of the hotel, staff very helpful and friendly.

Just happened to get rather a surly waitress at Breakfast one morning,who just did not know how to smile. !!!!!

Good value for money, clean, smart and comfortable

Comfortable, helpful staff, good location, restaurant food excellent.

Loud banging noise from outside two or three times each night - about 4/5 a.m. Sounded like from central heating pipes.

The only great thing about this hotel is it's location - the Old Swan forgotten how to be a good hotel.

The room they put me in originally was awful. Dark, dingy and not very clean. I asked to be moved but they said they couldn't move me until the next day because they were full. The room I had was 238 right at the back of the hotel and unfortunately during the night the noise from the generators was pretty bad. The bathroom was tiny and inpractible. The staff at breakfast were worse than useless, I waited to be served for ages and when I asked for capacchino was told we don't do capacchino at breakfast. I asked for cappacchino because there was a photo of it on their breakfast menu! The breakfast was grim to say the least, the haddock was awful, tiny and over cooked and there was a £3.50 supplement. The service generally in this hotel is awful. The breakfast staff do not clear plates away - when they bring the main cooked breakfast they don't even take the cereal bowls from the table. I was moved to a nice room on the second day (180) overlooking the gardens, but the room was not very clean especially the bathroom. My total stay cost £403.50 for 3 nights and I have to say I don't think that was good value at all. I have stayed at the Old Swan many times over the last 10 years but I have to say that I won't be rushing back!!

I stayed at the Old Swan Hotel as my friend was getting married nearby. I found a very good rate for a single room on Booking.com. The single room was small and rather hot but was clean and comfortable with everything I needed. The shower was fab and the staff at the hotel were very incredibly helpful.

Everything. However the staff were excellent and so helpful with my son who had a train delay and did not arrive at the hotel until 5 am! I can recommend this hotel to anyone for the location, faci8lites and staff. Food was also excellent. It was a real pleasure to stay here.

Friendly and helpful reception staff. Clean spacious rooms, clean bathrooms

The breakfast menu didn't match what was available, there was a full selection of hot food including kippers but there were bakery goods missing. While there were plenty of waiting staff, our orders were slow to be taken and the tables were not cleared after people had left. AT one stage we were surrounded by at least 10 tables waiting to be cleared.

Location is very good right in middle of town and close to Valley Gardens and Montpelier area. I had an executive room which was a very good size (very large). Like the old fashioned feel about the place many hotels lack this nowadays and staff very friendly

I would prefer to see duvets on the bed (blankets are a bit old fashioned and not as comfortable) The bathroom in room 257 was very cold (freezing) as the radiator did not work (we filled this complaint form in) Also in the restaurant for dinner, was found to be very basic food for a high price... the menu sounded great, but my wife's fish was tasteless (probably frozen) and my basic steak at £24 was a bit expensive and nothing like it sounded on the menu. When we mentioned this at check out they did take the price of the drinks off the bill as way of compensation

Location is perfect for the town centre of Harrogate

The room was not the best, the heating in the hotel was noisy and the room was very hot during the night.

I like history ands this has an ambience.The hotel has a cosy feeling,once you step through the revolving doors.

The room we had was lovely,but it did need a bit of renovation,as some lining paper on the ceiling by the window,was starting to peel away.

Excellent location with good staff and facilities. Breakfast superb.

Wi fi at a cost of £5 perhour in this day and age is unacceptable. We used the local pub for free (as it should be)