The Orchid Hotel  

Very convenient for the beach (East Cliff), and also for the University Halls of Residence - useful for parents visiting their children. Shops and cafes/restaurants within easy walking distance. Quiet, leafy area.

Marketed as a "modern boutique" hotel, but I felt the website was somewhat misleading as furniture and fittings in the bedrooms/bathrooms were functional only and not of a particularly high standard, and our room was much smaller than the one illustrated online. The Thai theme seemed a bit superficial. Breakfast service was very slow, and not particularly helpful when the sausage in my husband's meal was undercooked.

The bathroom was very average - poor shower, cracked tiles and not well cleaned. The breakfast was horrendous... Overlooked, small servings and sub-standard ingredients. Won't be returning to The Orchid.

TV didn't work, wifi didn't work, toilet didn't flush properly, no towels one night, blind broken

General first apperance of lobby, bar area and location.

Limited parking when hotel full. Hotel being used as wedding venue with no alternative commutal bar area for guests not attending. Fixtures and fittings in room were tired and in need of refurbishment. Room gave an air of grubbiness. Overpriced for accommodation provided.

Bed with springs sticking up - hard to sleep. Shower difficult to operate. No tv handset so practically impossible to watch tv - it had been "stolen by previous guest - it happens a lot"!!!

The friendly staff and comfortable decor in the reception area and dining room.

Whilst the 'Front of house' looked great, the bedrooms looked 'tired'. Some fixtures were worn or broken. We had to move rooms because of a leak through the ceiling and whilst the staff were happy for us to move rooms no-one came to help us move or look at the problem. In our second room the bedside lights were not working - we did not bother to report this until the following morning when we checked out.

The room was roomy, clean and well appointed, large comfortable bed.

The breakfast was a bit manic with supplies constantly running out and too few staff in support. The dining room was very busy with tables so close together you couldn't actually sit comfortably as the chairs backed into each other. Also had to queue for 10 mins to check out.

Helpful receptionist.

It was incredibly noisy as there was a stag party group of young men who were already drunk in the middle of the afternoon. There was also a hen party group staying there. All these people arrived back at the hotel after 3 am, so our sleep was constantly disturbed. We were also harassed in the bar by another group of revellers. I question whether the hotel should have continued serving drinks to people already deeply intoxicated.

Its location to the station and to the town centre cannot be faulted.

The hotel had no real issues, but I did feel that it felt more like a b&b than a hotel.On arrival there seemed to be a lack of staff to help man the bar and the reception at the same time

The location was very good The decor of the hotel was very nice and looked after the staff were very good and friendly

Very comfortable and friendly hotel

Really nice hotel does need a little paint job although breakfast lovely needs more storage in rooms very pleasent staff clearing staff were very nice too

food was good

room decor needs updating a bit old