The Park Hotel  

booked this hotel on behalf of my parents who came down to celebrate my birthday. However I was not impressed to hear the feedback from them with regard to the cleaniness of the room. The bed itself they said was perfect, and the sheets were all perfectly clean, but the rest of the room was a disappointment. They also said the room was far too hot and the air con was blowing out lots of dust so they couldn't keep it on. I picked this hotel due to the fact that I work for LGC and we use the Park on a regular basis for external visitors. I hope this was a one off issue and that this won't happen again. many thanks Rachael Lawton

I like the Park Hotel because of it's location and friendliness

I think the Park Hotel has become a little run down and needs some decoration.

It was in a great location and good value for money.the staff were helpful and friendly.

The room and lounge area were quite chilly.

Very pleasant hotel with nice facilities. Food was excellent.

There was a lot of noise from the room above until 2.30am! Made sleeping difficult and you could hear the toilet flushing.

Excellent location for our purpose Rooms comfortable and well kept Good breakfast included in price of booking A little disappointed in the overall selection within restaurant menu, nevertheless food was good We have stayed at the Park on a number of occasions and generally wellpleased

Cannot really identify any dislike

I really liked the location and the room was very comfortable. My only regret is that I did not have time to sample their breakfast! I highly recommend this hotel!

The hotel was quiet and within walking distance of tour buses, shopping etc`. The breakfast was very nice but most importantly the staff were very helpful.

The room tempreture was not always how we would like it.

Had an executive room at front of hotel but there was no double glazing and the room was very cold. Bathroom was freezing.

It was clean and confortable. The staff were generally helpful and welcoming.

There was a lack of clarity about costs. It seemed to me that there were three different possible rates for the continental breakfast. I was suprised to be asked to agree an arrangement which could cover up to 150% expenditure. As an old codger I was dismayed at the distrust, however impersonally intended this arrangement evidenced. I believe that this requirement should be expressed at the time of booking a room, not sprung on a customer at their arrival. I was not happy about the lack of clarity in room pricing. When trying to book initially on the phone the proposed charge was notably higher the the internet information . Booking the next day I was made an offer appropriate to the published scale though it seems to me that you are probably not acting in terms of the supply and demand argument for differential charges when it comes to surplus capacity even a slight offer of reduction might encourage rebookings. I felt that many of your staff were anxious, this may be because of unsympathetic management and vague and inadequate training. A management fault, not a staff problem. I was also a little suprised to find hot meals served on less than well heated plates and disappointed with a Ceasar salad True there was an apology and recompense offered I am almost 80 years old and have Alzheimer's with no wish to find complaints with others. I hope my comments may be seen as intended to be helpful and considered as such , to benefit the hotel and its customers. Sincerely Eric Batten

Location, staff on front desk were lovely

Couldnt lock the door from the inside of the hotel room and staff at restaurant were ok but not that friendly compared to most hotels

Location and proximity to local transport routes

The quality of the room did not reflect the expense of it. Also, there was a lot of noise as it was a room which lots of people passed on the creaky stairs. The pillows and bed were quite uncomfortable.

Room was very noisey at front of hotel. Breakfast luke warm

It was comfortable and conveniently placed for our needs. The staff were very helpful and pleasant to deal with.

It does not have a lift.