The Pier Hotel  

Hotel was clean, towels and room very clean changed each day and bed made up, veiw from bedroom window of pier superb. Breakfast very good. Would stay again if in the area.

Everything was at an acceptable level for the type of Hotel and the price paid. Excellent value for money.

Good location and friendly staff

Bedrooms rather basic

Everyone was so friendly and they really looked after me. i was travelling on my own and could not have asked to meet nicer people. the room was great especially for the price i paid for it and the breakfast was exceptional. I will be going back at the next opportunity i get.a massive thank you to Steven Bushra and Agnes who all looked after me so well.

Good value, comfortable - sea view

Good breakfast with the exception of the sausage! Free wi fi

Publicity about the hotel should mention the night club at the end of the pier which involved late night revellers and the "boom boom" of the "music" until early hours of the morning. No telephone in the room to contact reception. Complaints to staff about bathroom heater ignored. The bathroom window which wouldn't stay closed was fixed with two blocks of wood - not much of a recommendation for a hotel.

Excellent location right next to the Pier and within easy walking distance of the centre of Eastbourne. Sea views from the front of the hotel picture postcard. Kind friendly staff who went out of their way to be helpful. Room prices good value. I would definitely stay there again.

Fab location, opposite pier and just a few mins walk to town. Friendly welcome, nicely presented and clean. Lovely breakfast.

Would have liked an internal bar, open for a relaxing evening drink.

proximity to pier and beach

Good seaside hotel. Extremely friendly, accommodating and welcoming. Held a room for me while I was away for a night in the middle of my stay (even let me leave my stuff in it without paying for the night). Assisted me with other travel bookings using their own personal laptop. Super helpful genuinely nice people. Good breakfast. Lovely views from front rooms. Short walk to restaurants and shopping.

Showers need a bleach spray but thats easily sortable

Friendly staff, close to beach, pier, shops, good value, free internet, breakfast included in price.

Carpets needed a good clean, windows very stiff to open.

The location and very friendly staff. One set back was the volume of the television (virtually at full volume) in the lower bar which I was given to understand was run by a different manager none of the staff were as polite or attentive. I feel this area could be improved upon if the staff undertook training in the art of dealing with guests and customers.

Room not cleaned or maintained to any decent standard.

It was directly opposite the pier entrance and the beach was just across the road.

We stayed in room 204 which was at the back of the hotel. Not so nice view of washing line, broken ladder and the back of other buildings. The shower was irratic, turn on the hot tap and no hot water for ages then when it starts to get warm, turn the cold tap on and ........... scolding hot water. Turn the hot tap off and ....... still scolding hot water!!!!!!!! Recommend a bath instead. I found it very strange that even though the temperatures outside were hitting 25c they still had the heating on full blast and you felt you were melting before you got into your room. No air con or fan, this was not good. Breakfast was adequate but not fantastic.