The Pier Hotel – RelaxInnz  

Location is excellent - Eastbourne Pier opposite. Breakfast was good. Hotel was very good value for money.

Parking was a problem with no private parking, but this is the same for all but the most expensive hotels in Eastbourne. Our plight wasn't helped by us arriving at the hotel on a sunny Sunday mid-afternoon when the resort was packed with day trippers. Only got one key between the two of us. On Sunday evening at about 9pm when I wanted to go in hotel, but other half wanted to stay out for a couple of beers, we had problems, because hotel front door had been shut and key fob was required to slot in for electricity within room. In hindsight could have taken front door key off fob, but only occured to us afterwards. Hotel owner did also say afterwards he could have supplied us with 2 keys , so not too much of a problem if stopping for longer than the 2 nights which we did.

Rooms looked nice and the location was perfect. We also enjoyed english breakfast

Good central location opposite the pier but this made set down/pick up on arrival/departure and car parking quite difficult, especially with an 87 year old and a wheel chair. Pretty good value for money. Very good cooked breakfast, although options of fresh fruit/muesli/yogout etc.would have been good additions. Apart from the arrival (below), the staff were all friendly and helpfull.

Upon arrival (4pm), our room wasn't prepared/hadn't been cleaned - this was clearly unacceptable. We were offered either to wait for it to be cleaned or an equivalent alternative room which we chose to take. When booking we asked for a sea view room for my mother (87 years old) as it was a special treat, (this was stated as being available at the time of booking), but her single room was small, with no sea view, no chair, and a sloping floor! She was dissappointed, but the receptionist said that nothing else was available - despite the fact that the hotel was nearly empty at this stage. We didn't like the fact that our money was taken out of our account before arrival - I have never come across this before.

Everyone very friendly, all very clean, we felt much at home. The tv worked very well, the breakfast was great,

There was nothing we did not like about this hotel.

clean, very friendly staff,good value for money.Will be going again.

Welcoming staff

Friendly staff; Average standard, although a request to make a cold tap work properly seems to have been ignored

The location was ideal for visiting the pier for a wedding. The staff were friendly and helpful! Good price and Breakfast included.

The decor was dated but fit for the purpose.

The location of the hotel is directly opposite the Pier so very central to seafront, activities, shopping, restaurants etc. There was a bus stop too with general routes and 'Tour' buses. Room had a sea view which was nice (but sadly weather not! ) We did not eat at the hotel so cannot comment on the food. Reception staff were friendly at arrival and checkout. The room was clean and the bathroom good with adequate space and provision all round.

On a positive note staff were very helpful, breakfast was very good however our room needed a good clean inch of dust on the headboard both plugs in the bathroom sink and the bath were broken, bath needed replacing or re-enamelling, no toilet lid and the seat is badly stained. The window latch in the bathroom was ripped off and left on the window sill along the with the debris.

rooms needs some attention, tap loose on bathroom basic, head of tap on bath not secure so falls off, toilet handle loose.shower dripping so very bad limescale in bath. all things could be put right very quickly. tv only had one channel, but once we retuned it was ok. good picture and all channels. very noises in middle of the night, with youngpeople coming in at 3.30 from the clubs.

The Recepton and service was A/1 I hope to go again later this year. Helen

Accommodating and Clean. Breakfast was good.

I wish the Hotel had said they had a wedding reservation before I Booked with small children they need to sleep, you stay In a hotel for rest, We came home more tied plus we couldn't use the facilities in the evening as they were in use by the wedding party. I would stay again but I would ask if they had a wedding on!