Portland Hotel  

Some members of the staff were rude.we were not told of hotel polices an I felt quite scared at the reaction of a manager go my questions

The hotel is very run down. The outside area gives the impression of a hotel in decline, and a management that is not the least bit concerned about the state of the building, or does not have the financial ability to carry out the remidial work required. If you look at the pictures on the internet the hotel loooks quite nice, but these pictures are old and the reality is vastly different. The hotel has suffered a problem with a water leak or escape of some sort in the past and there is a strong smell of damp throughout the hotel, and in many areas the ceilings are stained from water damage. The hotel is cheap but there is a reason for this. If you are traveling alone and do not mind this would be ok.

The hotel was disgusting got in to our room after a very long drive just wanted to sleep so jumped in to bed after about an thought I'd go have a shower to feel a bit fresher to sleep, there was no running water from the sink or shower complained to reception that we wanted to leave and go across the road to another hotel thy refused to give our money back because I had lay in the bed!! Don't ever stay in this hotel!!

Not a great deal.

It's dreary and depressing, In much need of a refurb and the bar was staffed by the receptionist, who, running between the two he was then later seen vacuuming , very Manuelesque!

Price and that's it

Tv did not work bathroom was dirty shower didn't work the light in bathroom didn't work, it was old and dated, will never go there again

This hotel is crappy looking froim the outside and worse inside, smell of damp everywhere and the room was horrible, boilng hot, so hot that the window had to be open all night so I couldn't sleep with the sound of the traffic, the shower didn't work, the bed was ripped.

Close enough to walk in to Birmingham City Centre. Good last minute price.

I didn't like anything about this hotel and will definitely not be returning back. The staff are rude and unhelpful. And it is the filthiest place I have ever stayed and I wouldn't even let my dog stay here!!!!!!!

Clean room at a good price.

However, there was a kitchen fire at 6.40am and we were evaculated for 70 minutes whilst three fire tenders attended to put it out. These things happen. However when I came down to book out and asked what had happened I got a very offhand reply; it was clear the staff member on the desk was uninterested in my comfort. What a pity; I don’t like to be made to feel I am not worth consideration.

Location

Although not particularly rude the reception staff lacked enthusiasm. There was no "enjoy your stay " when handed the door entry card from the evening porter or when leaving a " thank you " from the morning receptionist. Catering was not brilliant. The breakfast when I arrived at 8am was awful, sausages overcooked and toast only toasted on one side. For this we were charged almost £6 . On a Health & Safety matter I was not impressed with staff standing on chairs changing light bulbs in the dining areas whilst the public were present.

Unfortunately there was not a great deal to like about the Portland Hotel.

The Portland Hotel is in urgent need of a refurb. It's dark and dingy. The fixtures and fittings are badly worn. The Reception area is narrow and not very welcoming. To get to our room meant using the lift - hold your nose or bring plenty of air freshner! Our twin room was relatively clean. But watch out for the air lock in the sink - the mixer tap sprays water (warm or hot only) all over you! The adjoining door marked 'Fire Exit' was padlocked! The tv was state of the art - 20 years ago! The breakfast was included and was edible although not very hot. All in all if you are looking for somewhere cheap but not very cheerful then this is the place.

It was a tad tired but clean and tidy

The close proximity to the city centre. But mostly my comments are negative.

While the room was comfortable the Hotel heating is off all day until 6 in teh evening and makes the rooms very cold and uncomfortable. The reception staff are not very communicative. The Manager was very abrupt, rude and arrogant and certainly not welcoming to guests. There is a strange television set up in the rooms with different controls for digi box and television. Very confusing to get tv to operate. Ill fitting windows, window frames rotting and drafts coming through windows that makes rooms cold. Breakfast in the morning was reasonable but very much a help yourself with practically no staff on hand. Very difficult to get service in the afternoon. Overall I think this could be a nice hotel if run properly but it is very tired and needs a lot of refurbishment. I would not recommend to any of my business friends and certainly would not stay in the hotel again.