The Quay Hotel and Spa  

Friendly helpful staff Spa facilities lovely Spacious room Food excellent

Bathroom a real letdown,in need of an upgrade. Bath wouldn't fill due to leaky plug which was a disappointment

Great views and good food .very comfortable hotel

Beautiful Views of Conwy castle from the bar terrace Excellent service

Indoor pool area a bit small

view from room, food, costpatio area

cost décor of suite.

The senior waiter, Spanish female, was wonderful, knowledgeable, welcoming. Location, even in stormy weather was great!

Lack of information on booking site about specials offerred by hotel.

nice comfortable hotel liked spa and pool, superb location comfortable rooms.

Unfortunately got contamination in my drink, and didn,t feel to well during the night and in the morning, on my return my gp put me on a course of antibiotics so should be ok at weekend,

Excellent views from rooms facing estuary. Comfortable but beds very soft and room very hot. Evening dinner excellent although pricey.

Hotel probably 4.5 stars looking tired round the edges. Drinks prices extortionate £3.80 for a pint of inferior beer.

Everything was perfect :) thank you

Wonderful setting over looking The Estuary and having coffee in view of the Castle. Staff were friendly. Accomodation is of a high standard

Lovely food but small portions ie a picture on a plate. London prices for food and drinks, £21 for a small main course and £7.50 half a pint of beer or a glass of wine. Misleading wine prices-bottle or Decanter, £20 for 500mls!

Every single aspect of this hotel was outstanding from the minute we walked in untill the minute we walked out, yes you do pay more for everything but the attention to detail and finishing touches make it worth every penny. We have decided to go back the same weekend every year if we can afford it!

Slight thing, breakfast was very expensive which we we paid for but we asked for room service breakfast and when it got to the room it was very cold so we couldn't finish it

Staff were very helpfull, especially the kitchen staff when ordering a veritarian breakfast the evening before and checking the order in the morning of the breakfast. Reception staff were also very helpfull.

We staye in one of the suites, was dissapointed there was no complementary water in the the suite and the only teabags provided were 1x mint and 1x camomile

Wifi inaccessible in room, laundry baskets left in lift making it difficult to use with suite cases.

The sauna/steam room and massage were perfect together with the nailbar products and the complimentary aromatherapy products in room.The layout of the hotel was beautiful and the suite was luxurious.The food was quite nice and the balcony view exquisite.

The attitude of some of the staff could only be described as judgemental and one of an air of superiority.Breakfast should definetly be included,as we spent nearly £500 for a weekend.The wine list is extremely expensive and the cheapest bottle was £18.00.The wine company they get this wine from sells a case of 6 bottles of the same wine for £18.84!!!!!ridiculous!!! We also had to fix the shower attachment which was faulty and the veneer on the headboard was peeling off.The Chambermaids and room service staff were fantastic as well as the Restaurant manager.

The views were stunning. The restaurant food was delicious and fabulously presented with excellent service.

The shower pressure - it was low and we reported it to the reception, I would request when staying again not to stay in that room with that shower it took me 45 minutes to wash my hair - it was no better than a tap trickle. It was disappointing to find that the spa for beauty treatments closed at 5pm on Saturday when you could only take your room at 4pm!

Clean comfortable rooms

Disappointed with having to walk outside in the wind and rain to use the hotel facilities. Particularly as my wife suffers has mobility challenges. Had I known this fact I would not have booked with the hotel.

We loved its location

We didn't like the shower in the room, for such a plush hotel the shower wasn't up to scratch in room 262

Amazing setting - friendly efficient staff- gorgeous room. Great food.

absolutely nothing - it was brilliant

Excellent facilities, friendly staff, the bed was really comfortable!!

Relaxed atmosphere, staff very helpful. Spa in good condition.

Changing room showers could be improved. No earl grey tea available.

Fabulous food Beautiful setting Very nice staff

Pool to small and full of children who's parents where members Very small spa area so dissapointed in that Breakfast should be included when you are paying £370 for two nights stay

Friendliness and helpful staff. Very comfortable bedroom. Excellent manicure. Very good dining experience. Had two nights and one day last week.

Breath taking views.everyone was nice and friendly.rooms are clean

Spar bookings weew not available

The hotel and the location are absolutely fabulous. The views are second to none! The hotel itself is well placed and really beautifully designed. It combines style with comfort and of course those fabulous views.

Nothing

All of it

Nothing

Loved the spa, and the quiet room

Room cold on arrival & musty