The Quay Hotel and Spa  

I was pleasantly surprised at the modernity of the Quay and particularly impressed with the Quaylity of dinner. Most hotel restaurants are rubbish.

The staff and reception were excellent.The concierge (John) was very helpful and explanative about the area and hotel. The spa staff were very helpful as well. We are considering moving to Deganwy after visiting your hotel and spa.

There was nothing we did not like about The Quay Hotel and Spa

The layout of the suite was excellent and the amount of space was ideal. The staff were very welcoming, helpful and friendly!

The room could have been cleaner- it was evident that a previous occupant had been ill in the room prior to our stay, which still smelt pretty bad.

I had a meeting in Conwy and the hotel was perfectly placed. The staff were extremely friednly and very helpful. The food was lovely. I will be back for pleasure!

Beautiful location. Very pleasant, excellent rooms for the price.

The location is excellent, scenery fantastic and the hotel is very warming and welcoming.

The only thing we did not like was that the pool and spa was full of children due to being half term holidays we do appreciate that, would be lovely to have facilities for an hour or so child free?

Good food, comfortable surroundings, friendly staff

Room wasn't serviced

Size of room (suite) view location

Booking a room did not mean automatic table in restaurant ( unable to get a table) noise from other clients (until 5.30 am)

If the weather is good, the outside deck is wonderful. Great view of the river, the boats at moorings, the castle, the mountains. What a great view.

It is difficult to find. Our gps did not do a good job. Only one way to the Quay - must go across railway (gates must be up or you can not make the turn from the main highway).

Spa facilities, excellent meal and bar and surroundings

We stayed at the Quay Hotel for 2 nights to celebrate our Pearl Anniversary as we had originally honeymooned in Conwy 30 years ago. The staff at the hotel were professional and welcoming as soon as we arrived. The room was excellent, clean, well-equipped and with the most beautiful view over the estuary. The breakfasts were great and cooked to order with the restaurant staff being very attentive. We didn't use the actual spa facilities but the pool, steam room and sauna were very good. All in all we had a great stay, the weather, views and hotel combined to make a fantastic and relaxing break.

Feel easy hotel, very comfortable and pleasurable. Fantastic location.Good choice for breakfast, very tasty. Good size comfortable bedroom and bed, excellent bathroom. Easy to get to other touristy destinations. Friendly staff.

The bedroom was very hot, difficult to cool down, has no air conditioning, this is very bad for a hotel of this standing.

sorry the room we had was far too small for the £125 we paid ,and that did not inc breakfast, the staff at reception were not verry frendly at all how ever we did enjoy an evning meal there and the staff there wre much much better we left the hotel at 4 am the next morrning