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Deganwy Quay, Conwy, LL31 9DJ, United Kingdom – Show map
Excellent location – rated 9.4/10! (score from 305 reviews)
Rated by guests after their stay at The Quay Hotel and Spa.
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23 properties in Conwy
Including hotels, apartments, villas and more.
305 verified reviews
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The Quay Hotel and Spa's staff speaks: Spanish, English
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BBQ Facilities, Terrace, Sun Deck
Golf Course (within 2 miles), Hiking, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Currency Exchange, Baggage Storage, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 1 year stay free of charge when using existing beds.
All children under 2 years are charged GBP 15 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 305 reviews
Value for money
Show reviews from:
This hotel features boutique style rooms with Spanish oak furniture, a coastal dining inn offering a wide variety of real ales, and locally-sourced food in North Wales.
Score from 126 reviews Very good
With wonderful views out over Llandudno Bay, St George's Hotel sits next to the impressive Great Orme. The 4-star hotel features an elegant restaurant and stylish rooms with free Wi-Fi.
Score from 350 reviews Excellent
On Llandudno’s seafront, this established family-owned hotel features bright and cosily furnished rooms with free Wi-Fi. Guests can enjoy its award-winning garden and hearty, full English breakfasts.
Score from 106 reviews Very good
Just 2 minutes’ walk from Bangor Train Station, Garden Hotel offers high-quality accommodation in a central location.
Score from 115 reviews Very good
The welcome, the food and the room were very good
The pool was slightly disappointing. The hot tub was cold and the shower facilities were a bit tired. The changing area was rather small.
Location, public areas nicely laid out and comfortable
Service whilst friendly was not that efficient. Asked for mustard to go with steak and it never arrived, a second face cloth as we only had one in a room for two and that didn't arrive. Slow service both at evening meal and breakfast to clear plates etc. Only small things but for the supposed standard of the hotel then these minor things should be taken care of. Also we had booked a twin room and got put in a suite because of an issue with the room we had booked which meant that one of us was on a sofabed and had to disturb the other guest to use the bathroom
Warm welcome, our room wasn't ready but Reception rang us when it was. Staff always attentive. We had our anniversary dinner in The Grill Room, food was perfect. Try a spa treatment, they are worth it!
Housekeeping a bit too keen, knocking on the door at 09:15 was too early for us as we were on holiday! Note to self, put do not disturb note outside!!
excellent food,all staff friendly and helpful with an eye for detail.
Unfortunately the sauna was out of use but this was only a minor problem and nothing to really complain about.
Good location and enjoyed walk to Conway.
The food and cocktails were amazing and our room was a really good size with a nice view from the balcony
We had twin beds pushed together which was a little frustrating
The breakfast was excellent, could not fault it or the service.
We ordered a meal in our room and sadly the food was poor compared to the breakfast quality.
The location The riverview The pool The lounge
For one night away from home I couldn't fault it although we didn't dine in the restaurant , because we had been recommended to eat elsewhere , I did think it was expensive when I looked at the menu .
There was a hole in the bath ! Yes a hole it had been repaired with hard silicone but for a 4 * hotel I certainly don't expect that and not got the price we payed . I did report it to reception who asked if had inconvenienced me , which it hadn't but all the same that is not what I call 4* standard .
Location was excellent, staff extremely professional in particular the reception staff. Overall bedroom was great, very spacious.
Food was extremely expensive and although satisfactory it certainly was not outstanding. The shower in the room was terrible, no power whatsoever.
Brilliant, friendly staff throughout the hotel, bar and restaurant. Fantastic views. Very stylish and comfortable rooms and public areas.
Wifi a bit slow.
Spacious room with lovely large bathroom.Great breakfast with lots of choice.Will stay again.
View from our balcony
Views rooms food (both breakfast and dinner) helpfulness of all staff
Had few errors on our bill, be sure to double check
Wonderful sleep. Bed was amazing. Itwas lovely not having to worry about our new pet. Everything about our stay was lovely.
liked it all
Nice hotel and settings but quite basic for money friendly staff nice comfy bar good parking
Price of rooms overpriced view not that great food in restaurant overpriced uncomfortable bed
The room was fantastic the staff very friendly and helpful great views
Our daughter got married at the Quay. The wedding was excellent. We have stayed there on at least 3 more occasions and we love it. Beds are really comfortable. Rooms are clean. Breakfast is adequate. The views are fantastic over the Conway estuary.
Good location and generally very clean Modern style Great views of Conwy Castle Parking is easy Good value if you buy the right special offer
Tried to charge us for a load of alcohol we never bought - the charge was grudgingly removed from the bill when I queried, but no apology given. Pool complex rather dull compared with the rest of the hotel and is used by scruffy locals, which somewhat spoils the sense of occasion when visiting Tariffs can be confusing
staff very helpful/friendly room lovely and big as well as clean very good breakfast
staff were excellent.
seagulls on balcony, Not a lot of choice in evening menu. Rooms were no as expected. Have stayed in better for less money.
The view over the estuary is great the staff on reception and at breakfast were professional and helpfull. The food at breakfast was very good.
The TV in our room did not work, the tea and coffee box had more empty packets than full ones and both of these issues took so long to resolve I walked to reception to request assistance. The spa is not the standard I thought it would be, it is nice but nothing more, the pool was warmer than the jacuzzi and the aqua therapy jets only came on for 10 minutes in an hour, maybe a fault but a regular spa user told us it was normal for them to be not fully operational. The room was tired looking with badly marked furniture and the shower pressure was poor. I may be a big picky but if you want to charge high prices (which they do) then you should provide high standards across the board, I have stayed in nicer rooms for a quarter of the price in the uk in more expensive areas.
The food was excellent and very well presented.
The restaurant was disorganised with tables not cleared and we got our coffee before our sweet.
Hotel staff mostly very helpful and attentive. Room as described with lovely view. Fridge in room. Excellent room service. Reliable Wi-Fi. A pleasant and comfortable stay overall.
Despite very good food, the restaurant experience was variable. On the first evening, staff, service and food were very good. On the second evening, it was very slow and disappointing. Despite the fact that I had informed hotel reception, prior to our arrival, that we would be celebrating a significant wedding anniversary on that particular evening, and asking for a nicely placed window table, we were shown to a table in the middle of the restaurant, squashed between other crowded tables. Reception had clearly passed on the message that it was a special anniversary as the waitress wished us happy anniversary on our arrival. We asked to be shown to a different table and were given one that was slightly less 'busy' but certainly not what we wanted for a celebration meal. Disappointingly, nothing improved. We ordered wine which the waiter forgot about (although when he remembered some 15 minutes later, he was very apologetic) and we had to wait for 35 minutes for our second course. When we had finished this no-one felt it necessary to clear away our plates and show us the dessert menu. Having waited another 15 minutes or so, we decided to abandon the rest of the evening and go back to our room for a drink as the bar was also very busy and crowded.We decided to abandon our plans for dinner in the restaurant the following evening, opting for room service instead - a significantly better move as courses brought up separately and with excellent timing.
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