Raven Hotel  

Ensuite ready for refurb, as smells and run down spoils the hotel as everything else very good

Check in and breakfast and dinner was very good

The barman served a warm glass of white wine, and when I asked for a cold one, he replied I can put some ice in as we have no bottles in the fridge.!!! Not a good practise We have a twin room and the beds are vey narrow, no newspaper arrived We wanted to pay cash at the end of the stay, but we were informed that the card had been used..!!!

Very small room, little if any facilities, breakfast finishes at 0900.

Good location and near to train station. Excellent breakfast and lots of choice.

I stayed at the Raven Hotel as me and my husband had a wedding to attend that weekend. We were flying in from Singapore that morning and asked for a early check in if possible. We received an e-mail from a lady stating this would be fine and that if not she would let me know and they would do the best to accommodate us. This made us feel positive about the hotel. However when arriving the man at the desk was not welcoming, rude and even bad mouthed his colleagues to us as he wouldn't not keep to the early check in., I would not have minded as it was a big ask however he didn't even say he would try and have a room ready as early as possible. Overall the stay was ok but his attitude spoilt our time there and I would not stay there again, there are plenty of places to stay in that area for the same price and the rooms are bigger, less noisy and have better staff. Good else where!

The rooms were clean and tidy and had tea/coffee facilities along with hairdryer and iron and ironing board which was useful. We also has christmas lunch at hotel with all the family and it was excellent. I would use again.

It was comfortable and within easy reach of the venue we were going to on that night The breakfast in the morning was very good as was the service I would use your hotel again

Very comfortable room

The reception staff where no very nive

We had a lovely stay thank you.

Location very convenient for business trip to Basingstoke.

The tv signal was very poor and sometimes no channels were available. Dinner trays left outside room doors from room service eevening meals were still in the corridors the next morning. Someone had obviously been round delivering guests papers but had not taken the trays away, leaving a curry smell in the corridors, not pleasant first thing in the morning. The biscuits in the room were stale. Room booking was messed up so instead of a superior double I ended up with a standard twin. The single beds in the twin room were the narrowest single beds I have ever come across in a hotel. I almost felt that if I turned over in my sleep I might fall out of bed!

Hotel near railway station with good links Staff friendly and helpful Rooms comfortable and clean with a good breakfast Enjoyable food menu

All of the staff were very helpful as usual, when my daughter & I paid a visit, & in particular , i'd just add that Darren was extremely pleasant & polite over breakfast in the morning. A real credit & brightened the day up with his enthusiasm & conversation.

Conviently located with good road and rail access. Service was good and staff helpful.