Riverside Hotel  

We liked especially that we could book in at 1pm - the only hotel in colchester that had this facility. also that it was near to the main station and the inner ring road.

Room 32 excellent location. Breakfast service very good and served with pleasant manners.

Could have done with bar being open more.

Excellent location - short walk to the town. Plenty of free parkikng on site.

L:Ong wait for the breakfast even though there was hardly anyone there!

Staff were very friendly and helpful. Breakfast was good.

Very friendly staff, excellent parking, very close to town centre, easy to come and go, perfect for what we needed for one night's stay.

Room decor dated, but freshly painted and clean, I guess it fitted with the old building. Bathroom clean and recently fitted, very nice but missing a blind for the window...not handy when needing to use the loo in the night and your window faces along the main road :)

Service and staff were friendly and very good. This hotel is value for money. If I were to stay in Colchester again, I would stay at this hotel.

Considering the value for money status, there was nothing that we did not like.

Nothing much.

Tiny, poorly laid out room. Only one towel provided throughout stay. Noisy, dripping downpipe splashing water on to the window ledge next to my bed for all three days I was there. Poor soundproofing and very noisy fellow guests, addicted to running and shouting throughout the night. Difficult narrow staircase and corridor - moving luggage was very awkward.

Easy for access late at night. Close to the main shops bars and restaurants. Friendly staff and very helpful.

Needs exterior brightening to look more appealing, Car park also needs tidying up.

Pleasant staff

This hotel is in a lovely ancient building but that's the best you can say about it. If they hadn't already taken the money for the room I would have gone elsewhere. The corridor was smelly, the en-suite was the smallest I've ever seen and the mattress was like lying on rocks. All the lampshades in the room were filthy and the lights in the bar area have no lampshades. The whole place has a dirty, shabby feel to it. We were dreading the breakfast thinking it would be like everything else but the two women serving/cooking were very nice and surprisingly the food was edible and quick. Don't book this on price, it's not worth the money.

Location

Breakfast very poor, shower could not work, curtain in bathroom broken, plugs in sink and bath broken . On the whole not good

The room was warm (on one of the coldest nights of the year).

I had a nice welcome when I arrived but after that it went downhill. The room was drab, dingy and dated. The net curtains were dirty. The bed was lumpy. I was woken by late 'revellers' in the night. The door to the breakfast room was actually locked at 9.25am; I was told that the chef left at 10am and they had stopped serving breakfast. Needless to say I insisted that I be served breakfast which was delivered with a lack off grace or respect. The person in charge was polite to another guest - extending the usual courtesies about their plans for the day. Of course the attitude to me stood out in sharp contrast. Normally when I stay at a hotel or B&B establishment the arrangements for paying are explained - I pay when I book in or at the end - I am given a receipt. When I asked about settling my bill (prior to leaving) I was told that they money had already been taken out of my account.This is the first time that I have had this experience. I have to check my account to ascertain how much money was taken. All in all a sharp contrast to a hotel that I stayed in last week in a different town which was a similar price. When I visit my son at Uni again in Colchester I will definitely pay more money for a better hotel.

Cheap rate for 3 people including breakfast which was of a reasonable standard. Room was adequate for an overnight stop as simply somewhere to crash after a party.

Shabby exterior and interior. Popular with truckers............ No morning papers available. Manager/owner just about polite on arrival but not welcoming. Didn't appear to be keen on having guests arrive. TV remote issued on arrival once able to get someone's attention as bar area is locked up. On departure, staff could not be bothered to check you out and just asked for room card and remote to be posted through a letter box!

The staff were poorly trained which appeared solely due to a total lack of any managerial direction and control.