Riverside Hotel  

The staff were friendly

Old fashioned, car park small and lots of litter. The stairs too steep and dangerous in my opinion. The tea making facilities was placed with no power supply, so we had to rearrange the furniture. The kettle was broken, bath chipped, cobwebbs +++ in places. Plastic pillows which were awful and room too small. We were going to get another hotel and pay additional to stay there but was pointless as staying for one night only. The hotel was noisy and we were woken several times and in the morning where bedroom located over kitchen we could hear everything. This unfortunately was the worst hotel that my husband and I have ever experienced and could not wait to leave in the morning. When my father in law found this hotel we thought it looked nice, however this was totally misleading. We are not high maintennance people and I deal with the public daily which is why we did not complain to staff but could not wait to run out the door and leave. Sorry this is so negative

I liked the position of the hotel, not only for its central situation, but also due to its closeness to the river. With re-development it could be truly spectacular. The staff were mildly friendly, and the breakfast was ok.

I did not like : 1. The squalid smell in the hallway as you enter and on the stairs - the carpets in these areas are in desperate need of replacement for this reason. 2. The cobwebs in my room and the curtains that hung by only one third of the available hooks (I have photos). 3. The half-decorated condition of the bedroom corridors. 4. One of the combination locks on the door at the top of the stairs did not close automatically, and the outside door to the hotel was not locked or attended, so anyone could have wandered in from the street - I did not deel secure. 5. "Normal" noises made by people in the adjacent rooms and bathrooms could easily be heard through the bedroom walls. 6. The first thing obvious when I was shown my room was that one of the three main light bulbs did not work, but the staff member present did not notice. 7. The bedding was "suspect", especially the pillows which were of very poor quality and were very "used" - I was hesitant to put my head on them.

The hotel would benefit from a little updating and care to decoration. The room was dated and the pine furniture functional. The curtains were faded but would have been improved by being properly hung. The en suite was tiny and because the window was not frosted one was on view before getting in or out of the shower.

Kindness and helpfulness of the staff, fantastic location (real close to the North Train Station), very nice old building and really tasteful English breakfast! This was the second time we have been at this hostel and I highly reccomend it!

There should be wifi 24 hours a day, and not only for few hours!

friendly staff, good location and secure.

we had booked two rooms, one was acceptable for the price however the other a triple bed, smelt very strongly of cigarettes. the soft furnishings were ok but the mattress was disgusting. our nightwear smelt strongly of cigarettes by the morning and we were greatful for the shower. the full english breakfast was good.

Comfortable bed, great location

Took sometime for the staff to arrive when picking up luggage (waited 15minutes)

Close to town Parking on site Good breakfast

Unfomfortable bed and pillows Shower either cold or very hot - but bath ok

Location was excellent for town centre,views to the river were good.Staff friendly and helpful.

Room was not very clean and right next to main drag.

Good location for centre of town. Friendly, helpful staff.

Friendly staff,warm room, loads of hot water.

Full English Breakfast was a child portion with 1 sausage, 1 bacon, 1 egg, 1/2 tomato, and a few beans and I must not forget the slice of toast

Riverside Hotel is very convenient for the Town Centre. Very close to a lovely riverside walk. The hotel staff are friendly and helpful, especially Debra. It is very good value for money. Providing a really nice breakfast.

The hotel has a lovely little bar, that is only open to residents, but shuts at 10.00pm. It would be nice for the bar to be open a little longer.

This hotel needs refurbishment, and an interior designer. it would be nice to have a tap in the sink in the bathromm that delivered hot water.

Close proximity to office Price Breakfast

It was quite cold as heating wasn't on long enough.