Royal Hotel  

Room was fine and staff ok

Breakfast was, to be honest, very disappointing. It is usually my favourite meal at a hotel. Choice of cereals very limited. I was looking forward to a hot breakfast and chose the Eggs Benedict. The Hollandaise sauce was inedible (tasted strongly of vinegar) and ruined the meal. Coffee cold and tasteless.

We felt that the staff were very friendly, helpful and polite. They used their own initiative but lacked, at times, any clearly co-ordinated management. We also felt that at times they were a bit stretched. The hotel was in very good order, well decorated and many of the old original features of the building have been carefully maintained. The bedrooms were large, well furnished and comfortable. The bar, as the hotel claims, offers the finest view in Ross. Would be lovely in the summer, sipping pimms on the balcony loking down across Herefordshire and watching the river Wye below. The breakfasts were great with plenty of choice.

Other than the breakfasts, the food left a lot to be desired. Trying to offer two meals for £9.95 will attract some customers but the inevitable disappointing quality could lose others. Either use fesh garnish or none at all. Overcooked, limp vegetables are not appatising. Reheated, pre-cooked fish pie......and so on. Even the quite expensive sirloin of steak, which was cooked well, was spoilt by rather soggy chips and overcooked vegetables. If the Royal Hotel addressed the quality of its lunches and dinners, it would become one of the top hotels in the area.

We were made to feel welcome, enjoyed the meals and were allowed privacy, peace and quiet when we needed it. An enjoyable, relaxing though short stay.

As regular guests at the Royal Hotel, once again great service from the staff. Lovely breakfast and room. Will be back again soon!

Great location and views from rooms overlooking the Wye. Brilliant friendly staff, great food and bar all reasonably priced. You really did not have to leave the hotel.Will be using again when i return to Ross!

Our room ws very clean, the bathroom had been refurbished well, we had a large room with armchairs and a good tv. The beds were comfortable - a good room but the outlook was poor. The bar was fine as was the dining room. The food was fine too.

Poor outlook from room 21

Everybody was friendly towards us, room was excellent with views over river. Weather was superb which made a difference. Looking forward to going back for Christmas.

Wish there was a residents lounge where you could relax away public.

the room was lovely with a fantastic view very romantic, the staff where very friendly and helpful very close to the shops if you like antiques and books :O)..really enjoyed our stay.

Would've liked a small flyer on the history of the hotel and possibly the surrounding area,..... things to do and beauty spots.

Location was good and easy reach to town centre without being in the middle of it all. Access by car easy and excellent parking. The view from the bar is beautiful. Great shower. Plentiful breakfast.

Needs some renovation in corridor, torn and worn carpets,steps and long way to my room, through 3 fire doors. Bit difficult with luggage.

We have stayed at the Royal Hotel many times, it always lives up to our expectations and we will keep returning.

As is usual with our stays at the Royal, we had another great time! The room with the outstanding view over the river was superb! The staff (Gail, Bernard, Stef and Kirsty) are all so friendly and helpful, nothing is too much trouble. This hotel represents tremendous value for money and we can't wait for our next stay!

Comfortable, friendly & very good food,reasonably priced. Location good for town & country.

Staff very friendly and helpful, good car parking, food very good quality in reataurent and reasonably priced, breakfast a little chaotic but food good. Beds excellent and views superb. Good beers in bar and bar meals excellent value.

Aircon very noisy in room. Had to switch it off when going to sleep.