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Newest reviews for The Royal Highland

  • Priscilla
      United Kingdom
    11 September 2014

    I liked the welcome .. the room and breakfast all excellent

    10

  • Debbie
      United Kingdom
    8 September 2014

    Breakfast staff were so unbelievably friendly. Really welcoming for a lonely traveller!

    8.3

  • David
      United Kingdom
    6 September 2014

    Nice hotel foyer and central

    Parking is a disgrace half a dozen spaces for 70 plus rooms. Breakfast was nice but staff were very grumpy and it takes the word help yourself to the extreme. Machine dispensed tea and coffee.

    5.4

  • Anonymous
      United Kingdom
    2 September 2014

    Great location

    Staff not particularly welcoming,especially reception and bar staff.

    5.8

  • Karen
      United Kingdom
    24 August 2014

    Next door to station. And very close to town centre

    Noisy bin collectors early on Saturday morning. Also the modern art on first floor foyer seemed out of character of the rest of the hotel

    9.6

  • Kathleen
      United Kingdom
    15 August 2014

    Front desk staff exceptionally friendly and helpful.

    Nothing really caused me any concern.

    8.3

  • Anonymous
      United Kingdom
    12 August 2014

    It's in a great location.

    The staff were off-hand and the rooms and restaurant are over-priced. Our booked "Classic" rooms turned out to be "Cozy" - which means Small. The wifi costs extra (yes really) and the deal, expensive enough to start with, turned out not to include breakfast. Also, I was called back to the restaurant after dinner because "there was a problem with my bill" - the problem being that the hotel can't put dinner on a guest's account, even when a room number is given, unless the credit card has been registered first - they didn't tell me this, and after all I booked by card! They have no clue about how to look after their paying guests. We stayed in better places at half the price. My advice: stay somewhere else!

    5.4

  • Callum
      United Kingdom
    11 August 2014

    people working there

    Room was extremely hot when we went to bed .Sea Gulls woke us 0300

    5

  • Mary
      United Kingdom
    10 August 2014

    Breakfast was excellent as were the staff,

    Breakfast milk not in a chiller, warm milk on cereal. The Ash restaurant was disappointing, the floor was dirty with lots of crumbs, we had 4 different waiters at our table, the staff also appeared to be having an argument at the bar, not loudly but still quite obvious, we chose to eat out on our second night.

    6.7

  • Robin
      United Kingdom
    10 August 2014

    Good for train travellers

    No proper restaurant facilities in evening

    7.1

  • Pip
      United Kingdom
    6 August 2014

    location location location cloak/luggage room lift to upper floors old world charm

    too expensive not enough value for the money endlessly long check in process overly crowded foyer (suggest separate group check-in spot) too many staff in restaurant food prices excessive no view

    5.4

  • Tom
      United Kingdom
    5 August 2014

    Convenient parking. Efficient and friendly waiters and reception staff

    Bar staff in Ash Restuarant. Main courses tended to be overcooked.

    8.8

  • Anonymous
      United Kingdom
    30 July 2014

    Nice and central. Grand surroundings. Pleasant staff.

    Rooms were hot - no form of air conditioning or even a fan (although to be fair we didn't ask for one).

    7.5

  • Anonymous
      United Kingdom
    30 July 2014

    I love this hotel and have been twice before. The interior is beautiful. On previous stays I had a double room but this time I had a very comfortable single on the third floor. The breakfasts were excellent with plenty of choice. Its next door to the railway station and very near the pedestrianized shopping area and across the road from the Victorian Market. You can get taxis outside and there is internet access a few yards away adjoining the station for those of us who don't take their gadgets on holiday.

    I read about the satellite TV but the channels available in my room were very limited.

    9.2

  • Catherine
      United Kingdom
    28 July 2014

    the relaxed atmsphere particularly the lounge area

    being without wi-fi expensive to buy

    8.3

  • Frank
      United Kingdom
    25 July 2014

    Residents area was away from casual dining/drinking. Easy access to train station.

    Room wasn't ready when told it would be. Lift very slow to respond. Staff reluctant to allow breakfast when not booked - yet I was willing to pay. Woken each morning by train engine at 0600hrs which then continued for 2 x hours.

    5.8

  • Norma
      United Kingdom
    25 July 2014

    location

    room size light level in room windows did not open early continental breakfast booked and paid but not provided very early check out time carpet in second level hallway badly wrinkled - trip hazard restaurant food average and fairly expensive bar staff not on the ball breakfast not replenished quickly enough and tables not cleared timeously

    6.3

  • Martin
      United Kingdom
    21 July 2014

    Booked this hotel for its proximity to station. Hotel staff very friendly and helpful. Good breakfast, and our twin room was very comfortable.

    The lift was very slow

    7.9

  • Nicola
      United Kingdom
    15 July 2014

    Perfect location for shops, bars and restaurants. Friendly staff , brilliant breakfast

    9.2

  • Anonymous
      United Kingdom
    14 July 2014

    Building structure and features were beautiful. Dining room staff delightful. Loved the hotel but looks tired and in need of work to return it to its former glory.

    Reception staff did not appear to know what they were doing. Long wait for check in until a senior staff member assisted. Rooms require to have wallpaper removed and fresh paint applied to suit the building. Please remove all the plastic silk flowers makes the place look tacky. Art work on the beautiful staircase out of place, not suitable.

    5.8

  • Dianne
      United Kingdom
    11 July 2014

    Friendly staff. Lovely internal decor.

    Placed a breakfast order to the room at 8am. Didn't arrive. Dialling 0 for reception proved fruitless. I had to dial the external hotel number to contact reception desk. Breakfast arrived at my room at 8.50am and had clearly been rushed. Couldn't eat it in the end. Very apologetic staff but not a very reliable service.

    5.8

  • Anonymous
      United Kingdom
    10 July 2014

    Food was terrible. Air con was none existent, staff couldn't care less, the shower didn't work! Apart from that…it was fine.

    3.8

  • Barbara
      United Kingdom
    10 July 2014

    Location is central and ideal for train travel

    The restaurant.

    7.5

  • Gordon
      United Kingdom
    7 July 2014

    helpful restaurant

    no items

    8.3

  • John
      United Kingdom
    7 July 2014

    Great location

    6.7

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