The Royal Park Hotel  

-Amazing staff! All smiles and very friendly (except for one that had attitude; you know who you are!) -They offered city maps when checking in. -Speedy check-in. -Liked the iPod dock station/radio in room. -Daily newspaper. -Cozy feel to the hotel; it feels like home.

Let's start with the super heavy front door! There should be someone to open that door or install an automatic one! I have an arm injury and found it difficult to open it by myself. I requested a quiet room when I booked and got a room on the second floor #129. very noisy I could hear peoples steps upstairs! Even ear-plugs couldn't help. Whats ironic is that I got a call from reception to turn down the telly volume coz next door were complaining its too loud! It wasn't! Maybe your wall are too cheap and thin and guest are not allowed to watch tv after 10 pm? The sink has 2 handles (hot&cold) which is not practical at all! The fridge wasn't cooling, turns out it wasn't plugged in the first place! I plugged it in and 12 hrs later still not cooling! I - Shower drain was clogged not draining, which defeats the purpose of showering! Disgusting ;x -Noisy air conditioning vent! and it wasn't cold enough. - they didn't clean my room one time, although I had the sign on, and the next day they did but didn't replace the bed sheets! I spelled tea on it the night before and there was a big stain in the middle! - No complimentary water or kettle in room. - There was a mistake in my invoice, but they corrected it. - Asked to check out at 2 PM, but they said they were fully booked. Checked online and plenty of rooms were available, and when checking out I heard a member of staff saying that room #x were checking out at 2! Didn't appreciate that at all. - Will I be staying there again? IF and only IF ALL the paddington area hotels were fully booked and I was guaranteed a room on the fifth floor. It was my 1st and probably my last time there.

The best thing about this hotel is its location. I was on a business trip and needed a good quality hotel close to Paddington station, as I needed to get to Heathrow conveniently, in addition to getting to the centre quickly. The hotel staff was nice and friendly, and cleared up a mistake in the booking elegantly. The room itself was even more than I expected (and I usually have high expectations), as they upgraded me. A nice surprise!

I knew in advance that breakfast wasn't included, but the reason for it stroke me there. They don't have a restaurant/café in the hotel, so dining tables are limited in number. Usually I like to have a good (I.E. big) breakfast in the hotel, so this may be a drawback for some travellers. However, there are nice cafés nearby where you can have breakfast, or get takeaway coffee.

Good bed, good service

Cold water was sometimes verry hot... Somethimes cold, unpredictable. Rest was ok

Classy hotel at good location very close to Paddington station. Very friendly staff. Nice lobby rooms that could also be used for receiving business visitors of hotel guests. Free wireless Internet.

My double room was adequate for single occupancy, but would have been cramped for two people. I was offered free welcome tea, which had become coffee when it was delivered to my room, and the pot of coffee was not removed during my stay. No restaurant or bar facilities.

The level of cleanliness was unprecedented, staff were helpful and courteous, breakfast in room was 1st class, good quality and hot. I cannot find any thing to criticise.

A very attentive, personable, classic English service hotel. Small, boutique sized, but practical room. Excellent shower (what a difference that makes), bright, clean and well presented.

Decoración

The staff

Very welcoming and helpful staff. We only stayed for one night but would love to have stayed longer. The decor was beautiful and our room was extremely cosy next time we would like to experience a different room. Food was great.

The shower was cold the whole time we stayed and water running down the bathroom wall from upstairs and the room was quite small.

Our first stay and we were very impressed by this hotel. A good location, helpful, friendly and polite staff, all of whom seemed to love their jobs and wanted to please. Very nice quiet room, [at the rear] with very comfortable bed with lovely crisp sheets and nice pillows. Excellent clean bathroom with bath and shower, and good quality toiletries.. Very impressed by the secure luggage room where you can leave your tagged luggage when you have checked out but still have things to do a very enjoyable stay, will definitely stay again and recommend to my friends. The rate you offered was unbeatable for a hotel of that quality.

Well located, close to bus and tube station, quiet area but still close to everything, friendly staff and nice rooms. I didn't have an iron and iron board not tea set but everything could be organised. Didn't use the breakfast. Regular price is rather high.

location and proximity to paddington train station

Excellent. Clean, well appointed, great location, friendly service. I'll be back!

Only a very minor grumble: no tea making facilities in room. They did however provide complimentary hot drinks on arrival.

Great location. Cosy atmosphere. Very clean. Comfortable bed. Staff tried their best to resolve our problems and queries.