The Rutland Hotel  

Very polite and friendly staff,Clean and comfortable room with excellent en suite facilities. I had a very comfortable and enjoyable stay at Rutland Hotel. I would not hesitate staying there again and will highly recommend it to family and friends for future travel.

Tha only downfall in my opinion was that: travelling alone, a sea view from my room would have been the icing on the cake. This I requested but did not get.

friendly staff, comfortable room

We had stayed in The Rutland before and had a lovely time there. On both occasions our room was spacious, airy, clean and well serviced each day. Having parking on the Queens Prom is an added bonus. Staff are helpful and friendly.

The entrance into the Hotel is via quite steep steps but this is the case with most of the Hotels/B&B's on the Prom. It does pose a bit of a problem for elderly and disabled people.

Breakfast was self service but was excellent value for money, delicious and not rushed. Staff in the restaurant had excellent customer service. The room (executive) was spacious, extremely clean, well decorated. Excellent ensuite. We would definitely stay again and would recommend it.

The only problem was the bed was very uncomfortable. This was the only negative point - a big problem in one way but the pluses have been so good that we would still go there again.

My sister and I found our stay at the Rutland just what we expected it to be. The staff were helpful and the food was excellent. I had a lovely sea view and my sister's room was fine - after she had been moved from room 217!

Do not stay in room 217 - smelly and you can't open the windows because the kitchen air vent is very noisy about 6 a.m.! Also the lift is VERY small - not a problem if you are prepared to be patient and wait or happy to climb stairs.

Great Location

At the Rutland hotel, the refurbishment is very smart however the hotel is badly let down by really cheap metal sprung mattreses in all the rooms.

We had a 4 night break at the rutland we would recommend the Rutland quite and peaceful good food and a lot of choice .a pleasant staff very friendly. Rooms were spotless .bed comfortable . We will be staying there again..in the near future..

Location, friendliness of all the staff, and its good price.

price

Peacful and relaxing, very good food in the restaurant breakfast and dinner

Was a long walk along the prom to town but could cope with that as the hotel was worth it, and keeps you fit, though there are buses that go along the prom if you cant be bothered walking

The bedrooms were very spacious and clean.

The fact that there were three coach loads of senior citizens staying at the same time as us. It's obvious that the coach travellers are the hotels "bread and butter" as we were treated as second class citizens. Meals in the restaurant were rotated by coach company, we opted for room service however we were told that there were no deserts left due to the fact that there were 3 coaches of guests as well as us!!!! We couldn't get in to the bar on the two nights that we stayed there, and we couldn't get to sleep because of the noise from the entertainment in the bar!!! Whatever you do, don't even think about asking for a peppermint teabag, the look that I was given by staff when I asked for this was appalling. I was told that they only do ordinary tea and coffee!!!

The window is well soundproof. comfortable bed. nice dinning area. good communication. helpful staffs. nice bedroom. good decoration.

Toilet flush is not very efficient. doesn't have a bath. doesn't have a good view. the outside of the window is towards the inside courtyard, very noisy and not nice if we open the window. the service is not efficient or even not sufficient. nobody come and pick up our breakfast delivery request. the structure of the floors is like a maze. it's hard to find a way out of it.