The Rutland Hotel

The evening meals were of a much higher standard and variety than other reviews had led me to expect. The Head Waiter made all the difference when on duty, being observant, friendly and very attentive, and making sure that junior staff saw to our needs.The room, 110 was comfortable and fresh, despite its location.

The public areas are dated, drab and urgently in need of redesign, e.g. lower seating - anything to change its resemblance to an retirement home. I am a pensioner, but I don't need to be reminded of this when I step into the lounge or bar. We spent very little time in the bar, because it was impossible to chill in those chairs. The colours didn't help either.We had hoped that we would not be placed in one of the dreaded back rooms we had read about, but we were. The view was of facing windows and kitchen roof, and the dominant sound was of the extractor fan. I firmly believe that the adverts for the Rutland should not say "most rooms have sea views" and be honest, offering the back rooms with no view at all as budget rooms available for those who prefer a cheaper room and don't mind about the lack of view. It is the worst view I've ever had in any hotel. I was upset on arrival and went to complain at the desk. The girl there could not have cared less, she shrugged, said "sorry" and turned away. If I had known in advance, I would not have booked.

This reviewer provided a score but did not have any comments

The staff were friendly and helpful, and the meals were always hot and enjoyable. The hotel itself was warm and convienient for our trip for the TT

The restaraunt was not always open when advertised. The room service was not what we expected for the cost of the hotel.ie Room not always vacuumed, tea bags and toilet rolls not replaced, linen not replaced, all trivial but annoying

hotel is very central. stafff were always friendly. rooms seem to be recently refurbished and were very comfortable and clean.

hotel seemed to have a problem with ventilation and there was a nasty smell in the hallways and room.

Relaxed atmosphere; courteous and helpful manner of staff; quiet and comfortable room; choice of meals in restaurant.

Excellent breakfast. Nice location. layout of rooms rather a maze but not a problem and to be expected in a modernised hotel of this type

I found my room comfortable and clean.Outside the window there was aa extractor fan on constantly day and night. If this fan's direction cannot be changed then maybe increasing sound insulation on the windows would be an option.The food was good.

The dining room I found o.k. When we arrived to breakfast Saturday am at 930 most of the stock had not been replaced e.g. no orange juice,no yogurts,no bread to toast. All these had to be requested.Also under the cooked food display could do with a good oldfashioned sweep up as food is spilt on the floor there and was not swept while we were there.

All of the staff were attentive and very polite.

We were not keen on the food

The staff were extremely friendly and helpful

Bar area has a basic feel to it and had to wait long periods to be served

a nice, relaxing weekend. staff were very attentive when you needed something and left you alone when you did`nt. quite a difficult thing to judge really, but top marks.room was comfy and clean, there was even some sunshine.

no. everything was fine.

I think the hotel was portrayed on the net a bit more than what it actually was. I certainly wouldn't go back to the Rutland. Sorry...

The room was very comfortable, quiet and clean. Newly refurbished and all modern facilities.