The Scotsman Hotel  

Great hotel with character and the perfect location between the old and new town above the train station. Appreicated how quiet the hotel was as well.

The Night Manager was a total fool.

Very nice and comfortable room and facilities.

We only stayed 2 nights, but the 2nd morning we had no hot water in the room. We had to leave early for a 3-day tour and really needed to shower, but were unable to. When we called, someone came up and looked at some things, turned the heat on full, but nothing happened. He never came back and we never did get any hot water before we had to check out. While the staff was apologetic, I was disappointed that, for as much money as we paid for the room that the hotel did nothing to compensate for the inconvenience. In fact, they had not put either of our breakfasts the previous 2 days on our room and I told them on checkout. It would have made a huge difference for them to have just said they would not charge us for the breakfasts (it was only 40 pounds total) due to the inconvenience, but they didn't do this either. We also had problems with the TV in the room -- we called to have someone come fix it but after 45 minutes, they never showed up. My husband crawled up behind the TV and was finally able to fix it. I don't know that I would stay here again; while the hotel was really lovely and very, very nice, it was a lot of money to spend and when it came down to the important customer service part that was lacking. It's easy to apologize and be really friendly, but to go the extra mile to make some small gesture that gives the customer the feeling that you understand the inconvenience is what makes the difference.

Excellent location Architecture Comfortable bed Cleanliness Facilities

On previous visits to The Scotsman we have found the service to be worthy of their five stars. However this was unfortunately not the case on this occasion. Although individually each member of staff we met was courteous, professional and helpful, they did not work well as a team, resulting in a catalogue of errors. The last of which would have resulted in the loss of an expensive bag and its contents due to the incompetency of the porters, had we not been alert to this possibility. In addition, although there is a button on the wall in the bedroom to adjust the heating, we were told by reception that these aren't connected to anything and therefore useless. The room was too hot even with the radiator turned off, so we had to open the window which made it too noisy due to passing traffic.

We had a wonderful stay at The Scotsman Hotel for many reasons we would reccommend this to our friends. Location, staff, spa, and food were all really top notch.

I stayed in Room #502 and absolutely loved it. The suite and views were amazing.

The only issue I experienced was a window that was stuck open. When I asked to have it closed (due to heavy blustery winds), it was not done.

Very polite staff - very quiet environment.

Amazingly beautiful building

Booking was initially messed up as we requested a twin room. I find this often happens when booking through booking.com as often the only place you can specify a twin is in the comments section. We were deposited in the double room in front of the Telly whilst this was sorted. Eventually we got bored and told reception we were going to the bar. When we had finished our coffee we returned to reception to find the person dealing with our room had gone. Eventually we got a nice twin room. Breakfast was badly organized. After being asked if we wanted hot or cold milk with our coffee we were given neither. One of the breakfast orders was wrong and there was no cutlery to eat it with. Overall the hotel promises a lot and then fails to deliver. Would be a wonderful place if theses issues were sorted.

Great service, very friendly staff, very nice breakfast, view to Edinburgh castle from my room, butler service, spacious room, luxurious.

Fantastic location with great views of the city. It is located so close to all the attractions that Edinburgh has to offer. The room was of a good size and nice comfy bed. Free use of WiFi is great bonus .Staff are excellant and attentive. We highly recommend "The Scotsman Hotel" and will be referring it to our friends.

We enjoyed everything about our stay at "The Scotsman Hotel' so have nothing to add here.

staff pleasant and helpful deluxe double romhuge rainfall shower over bath tv and sound system in room and bathroom fluffy towels n bathrobe central location comfy bed turn down service - put swimwear on radiator to dry, recleaned the room lovely spa ! very clean! pool sauna and steam room are excellent. and use of free GHDs in changing room!

small bed length toes could dangle over end dust on top of mini bar cupboard where I threw my dress up to hang out of laziness - covered in dust afterwards - very high up cupboard door should have used the ample wardrobe space very much a maze !! pay attention to staff when being shown your room for lift instructions. we got lost finding the spa went to floor one and were greeted by big black doors. tried to enter spa from main market street enterence but noone answered intercom. found spa eventually. but this put me off early morning swim alone the next day as I have no sense of direction and would have got totally lost alone!

Iconic building on a grand Victorian scale but with a first class stylish bedroom, restaurant and lounge.Many water colour pictures decorate the rooms. Has a pool but didn't see it.Staff were friendly and helpful. We were able to store our bag which gave us another day in Edinburgh. Breakfast continental buffet was fresh and varied. We didn't have the cooked breakfast at an extra charge. Didn't eat in the evening so cannot comment. We had a 8th floor room and found this very quiet with good views of the city. Had a good price on the room.Full price is expensive. Location very central and a short walk from the rail station and Princess St.Would stay again if we could get the same price.

The service was excellent and the staff were extrememly friendly and helpful. the spa was beautiful and the bar was quiet and lovely set out. the breakfast was just perfect aswell as the food. the concierge were extremely helpful in every way. we have stayed at lots of hotels in edinburgh but the scotsman was one of the best with itd beautiful big rooms and the views along the bridge were beautiful. would definately stay again.

The only negative comment was the pool was quite cold.