Mercure Shakespeare Stratford  

The closeness to the city centre

Management need to take a good look at the running of this hotel. We would give no more than 1 star rating. The bathroom wasn't cleaned properly, teacups had tide marks in them, and we have been offered accor membership several times because we often stay at their hotels but I will recommend they take this one of their list. Also we waited twenty minutes for bar and food service so went down the road for tea where the staff and service put mercure's to shame. At breakfast we were seated by a bland unsmiling staff member. She could have asked if we would like tea or toast or explained breakfast routine but just walked off. Parking was well away from hotel and no advice or offer to assist with baggage. In today's competitive age this hotel needs to get it's act together.

Leaving on Sunday

There are way to many things.

Staff were attentive and friendly at evening meal. food was good

price was high for additionals such as parking and breaksfast. lack of services asuch as emergecny toiletries and internet connections in rooms.

The historical nature of the hotel and the town centre location.

The trouser press collapsed, the iron did not work, the mini bar was faulty and the bed was uncomfortably soft.

Very convenient central location and always a good hotel in which to stay and visit the RSC. Staffing levels this time seemed to be on the low side and the bar was not up to its usual standard. Food and meal service was very good. Decor in the bedroom could do with an upgrade, otherwise we enjoyed our stay and will be returning later in the year. The car parking charge was not indicated in the price when we booked and this should be made much clearer for visitors.

Very good location and comfortable hotel.

Wi Fi should be included for free in all rooms.

Very convenient location and a nice room with a good-sized bathroom.

Fittings in the room were a little shabby - the chair had a noticeable stain on it, and the carpet was not the cleanest I've seen. Also, the bathroom was very cold.

Town centre location. Staff were all pleasent and efficient. Hotel was clean and tidy and decor was to a high standard

Hotel car park was difficult to locate on arrival. I had to go in and enquire directions to gain access. Note - this comment is my observation, not a criticism!

I've stayed here 4 times now. I love the location, the olde worlde charm. It's lovely!

The room was a little noisy but it was on the front of the hotel and I stayed on a Friday night. The noise was to be expected!

Handy for RST/riverside/town. Comfortable room. Excellent bar meal and breakfast, log fires

Hotel could not locate my booking - don't know if this was fault of hotel or booking.com

The flashing light on the air conditioning unit. I did enquire how to switch this off but it didnot go off. I suffer with migraine so had to cover the light with paper to stopbeing able to see the flashing.

The location of ths hotel was great; right in the centre of town. The bathroom in the room was very modern and finished to a high standard.

The hotel was more than sufficient for our needs (pre-Christmas get away), however I would definitely not describe the hotel as 4 star. Whilst the bathrooms were excellent, the rooms were not finished to the same standard, with handles missing on drawers and a wardrobe that wouldn't close to name a couple. Whilst none of these minor things spoilt our time here, they are certainly not the standards of a 4 star hotel, in my opinion. All in all, we got a great deal so the price did also not reflect 4 star standards, but had I have paid a more expensive rate, I would definitely have been more disappointed.

Get some more staff who speak or at least understand English. Really disappointed, had much higher expectations, a Premier Inn I stayed at the week before put this hotel to shame.