The Spa Hotel  

Location was ok to get to the Pantiles, staff extremely proactive and helpfull.

Spa is dated and not very clean, do not book there if you want a spa relaxing week end. Room clean and bed comfortable but very small and not sound proof meaning that it was quite noisy on the morning and you could clearly hear the neighbour having his shower at six o clock...uncool for a sunday morning...overall not very good value for money if you consider what you can get in kent for circa 200£ a night!

The room had no fridge which was annoying. The bathroom had been recently renovated using very strong smelling paint that was quite overpowering to the point of nauseating. The mattress was quite hard and the linen was not great rather cheap and rough. I wouldn't choose this hotel again although it was reasonably priced.

Really lovely hotel with great facilities. Room was quiet and very comfortable

Over £13.00 for a breakfast, they do not give you the option of a continental breakfast at a cheaper rate. Bit expensive if you only want a piece of toast and a cup of tea.

The hotel has good gym facilities that open early enough at 6.30am for use by the business traveller. The hotel has good double glazing which meant that the room was very quiet. Bathroom was a good size and had a good shower above the bath. Good location as easy to walk into town.

Breakfast was a bit chaotic as they lost my breakfast order and then lost my collegaue's so our poached eggs had to be followed up on numerous occasions which meant we were delayed in levaing the hotel that morning.

Convenient.

Size of room

Noise easily heard from next door, very noisy door and taps.

The ambiance of the hotel

A good hotel. But services lacked with the use of not correctly trained staff. Eg the bar person did not not know about different gins. They also poured in all the mixer into the glass, drowning the spirit. Breakfast staff brought out cooked meal as we were just starting the buffet starters.

The hotel was smart and clean and the food at breakfast was lovely.

Very unchild friendly. They were busy with four functions so we were directed away from the lounge bar for food and to the restaurant which was closed for another two minutes, but they wouldn't let us sit down and look at menu for those two minutes! Child menu very expensive and poor quality and not down sized portions that would be age appropriate. I was carrying a sleeping heavy 5 yr old into check in, could only just about hold a pen to sign the key card, reception staff said "we ask for payment on arrival please" I indicated the sleeping child impediment and said I was a bit stuck at the moment and she just stared blankly back at me.

Room and spa facilities excellent, as was the champagne bar

The main dining area felt a bit dated and formal for a relaxed weekend but there is the champagne bar as a less formal option. The hotel also hosted a wedding which had live music until late and kept the corridors noisy with guests, otherwise a lovely hotel.

Fantastic gym. Excellent chef and evening menu.

good food and good therapy ..good massage

nice surroundings no complaints..

Good location good food quite old fashioned in decor which was nice and rooms were very spacious, comfortable and extremely clean.

Very comfortable. Good service. Good location in private grounds.