The Spa Hotel  

Variety of relaxation and dining areas. Services provided were excellent Impressive staff

Staff very helpfull

Breakfast could do with a chef in attendance cooking eggs so that they are freshly cooked. Toast was very poor and served with the Tea and soft.

The building is old and nicely done up. Breakfast is complete and well done.

Premium room's bed is made for midgets. The room is almost as big as the small bed. Staff attitude's is anything but customer friendly. The price is ridiculous for what you get. It's a wedding hotel, a cative audience, not for "normal" travellers.

Cleanliness and comfort of room

Check in - got up to 3rd floor and no Key Was in room 302 and no lift all the way! Portion size of Chicken Caesar salad was very small and it wasn't that great for something so simple to make.

I use this hotel fairly frequently. The bedrooms are always so clean and fresh

The breakfast although I thought it incredibly expensive

The fact that your website says - come and relax and enjoy our spa and it was absolutley impossible to relax with all the music going for weddings and from your bar regardless of the room I was staying in - your web site is totally misleading

Easy to find, staff very friendly, relaxed but yet could have business meetings, room luxurious, room service great with lots of options.

I didn't have time to use the spa but I hope to on the next visit. The room and cost I would have expected a fridge and hairdryer

Food in restaurant was nice Nice and warm Spacious room Nice staff

Bed too soft Pillows too thick Room service menu appalling

The hotel was beautiful as well as the grounds. The rooms were lovely and clean and the bar area was very 'funky' and I loved the decor.in would definitely go again!

Although the staff member in reception was extremely efficient I found her to not be very friendly. As much as she did a good job with what she had to do I think that her welcome could hv been abit warmer.

the bedrooms

the pretty food on a big white plate expensive

Lovely lounge and grounds,staff very helpful and attentive,

Pool very small and dated, stayed in room 110 on the 26 and 27 may 2013. Room nice with 4 poster bed but showing age, refurbished bathroom but cracked and chipped tiles on floor,very poor for room costing £180 per night

we liked the wonderfully friendly restaurant staff particularly sam !!

on our first night at arrival the reception staff were not at all welcoming . we were also advised that as we had booked with booking .com we were charged for breakfast . if we had booked directly we would have had the price included in our room bill . we argued tabout this as room rates are high and breakfast should be included we got proce reduced from 13 to 8 . it not a good start to our stay but rest of stay was very pleasant

Location

Awful view of a flat roof/extractors - asked 4 upgrade & was refused

Very large double rooms and bathroom.

Nothing

Staff were friendly and helpful.

Zero.

The rooms, the views, the food, the closeness to the town and surrounding attractions.

The fact that we were not able to book spa treatments because it was all booked up. The car park, again difficult to find a space when functions were taking place. The busy main road which droned with traffic continuously. Our room was at the front of the hotel.

The welcoming of the staff, the politeness of all the hotel members. The room was very spacious, clean and excellent facilities for the price. We often visit our friend George Cohen and his wife who live in Tunbridge Wells and usually eat in the Spa Restaurant where Louis the head waiter is first class. All in all a wonderful hotel.

the setting and gardens

The Hotel was conveniently located. The rooms were large and comfortable.

The atmosphere and variety of eating restaurants/bars within the hotel. clean spacious room. beautiful grounds.

more variety of times available for spa treatments when on working holiday

A lovely traditional hotel, staff were very helpful, the bar snacks we had were excellent. A friendly atmosphere

Norhing

All satisfacotory saving item we didn't like. We have stayed here many times before.

Porter never came to take our bags from our room to the car on leaving although reception were asked twice and got through to porterage. My wife has a very bad back and couldn't carry anything and I, at 75, find it difficult to carry cases. We managed. Suggest you sack the porter who failed to respond and get someone interested in the job.

Plastic pillows - for a four star hotel I would expect feather, however understand the reasons for using them

Large rooms, classic looks

noise in coridoor

The blend of old fashioned comfort with modern facilities. The excellent friendly,helpful service and well presented good food.