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Sadler Street, Wells, BA5 2RX, United Kingdom – Show map
Excellent location — rated 9.7/10! (score from 195 reviews)
Rated by guests after their stay at Best Western Plus Swan Hotel.
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24 properties in Wells
Including hotels, apartments, villas and more.
195 verified reviews
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Best Western Plus Swan Hotel's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not possible).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 195 reviews
Value for money
Show reviews from:
This former 15th-century coaching inn offers en suite accommodation, free Wi-Fi and free parking on site.
Score from 393 reviews Very good
This restored 15th century coaching inn is situated in the heart of the small medieval city of Wells, by the cathedral green, just metres away from the ancient marketplace.
Score from 195 reviews Good
Set in a stunning location on Wells Cathedral Green, facing the West Front, the Ancient Gatehouse is well positioned for discovering Somerset's historic beauty spots.
Score from 142 reviews Very good
This hotel is next to Wookey Hole Caves, 2 miles from the medieval town of Wells. It offers modern rooms with free Wi-Fi, a restaurant and free parking.
Score from 884 reviews Very good
Staff very friendly and helpful. They allowed myself and daughter to check in to our room early at 7am after a long international flight .
Bread at breakfast for toast could have been better quality
Good hotel, attentive staff and good food - for great value Wells is a great cathedral city and the cathedral is magnificent Must see Glastonbury Tor, Stourhead and Cheddar Gorge. Good draught beer on draft
We were in the annexe Only a table d'hote menu.
The friendliness of the staff, especially the restaurant staff. We were in Wells for my mother's funeral, the staff made our stay enjoyable at such a difficult time for us. Thank you.
Proximity to Cathedral and other central attractions,
Breakfast buffet slightly disappointing - cranberry juice on menu but not on buffet table.
The hotel was located in the centre of the town and was very pretty and lovely seating areas food was excellent and the staff were very friendly and helpful at any time we needed assistance.
the Mattress on the bed had seen better days and was not very comfy and did not lead to a good nights sleep. the Beer and Cider on tap in the bar were both off on the date of arrival which meant that we had to find a pub for a quick drink before or after dinner.
Above all the staff who were exceptional. The location, facilities, food, accommodation rolled into one were excellent I have no hesitation in recommending the Swan We are back next spring
There is nothing to dislike
Excellent staff . Location superb an overall justifies a high rating
Have no complaints. - the hotel is an excellent base for exploring Wells .
Very dated room with a big hole in the floor
Helpful & polite staff Great setting and pleasant surroundings.
Quite a lot of steps to negotiate. Sorry to have missed out on the upgrade offered by email - I got to it too late
Position was excellent - staff couldn't have been more helpful. Gave us some tips about where we might like to visit and where not to bother with.
Lovely room Enjoyed comfort of Hotel Had an excellent Dinner and breakfast Value for money
near the cathedral and town
the dinner menu. not a lot of variety
The decoration,the situation.......the staff were pleasant.......a lovely old hotel
Although nicely furnished room 17 was stuffy,the kitchen extractor noise was bad when the windows were open......the menu needs attention
the location was lovely, staff excellent
thought the room was a bit pricey at £147 per night, nice but nothing special,, breakfast was a bit basic
The Hotel has an excellent position and is very good in all the services it provides. Clean well maintained with helpful friendly and cheerful staff
The evening meal we had was of a poor standard. I can only imagine the regular chef was off duty from previous recommendations I teceived
Charming Hotel. Location wonderful.Great breakie.Parking good.
Wedding party under our window.....but we were warned so fair enough. Would def go back for repeat booking.
Réception was not open before 7am avoiding early departure. Similarlý breakfast is not served before 7am
Staff were excellent and communicated well with each other
No music in the restaurant- some background music on the Friday night would have added ambiance
Food and service excellent Setting superb
In a period building the stairs are steep, and WiFi is patchy in remote corners of hotel.
Location was enjoyable, food was plentiful and well presented, service was excellent, all the staff being friendly and helpful.
Bar was pricey compared to the other local venues which were very close. Access to the car park and parking at the hotel can be difficult at times
Great attention to detail amazing location - no lift which could be a problem for those with limited mobility but otherwise excellent.
The hotel and staff were lovely, and it was well situated in Wells with good parking facilities. Breakfast was excellent and the room was quiet and comfortable with a large en suite attached. Great hotel for exploring Wells and the surrounding areas such as Cheddar Gorge, Wookey Hole, Longleat and Glastonbury
There wasn't any air conditioning in the hotel as this is a listed building, which made the bedroom very warm at night despite there being a fan to keep us cool. This wasn't a big deal as we opened all the windows as well as having a fan in the room
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