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Sadler Street, Wells, BA5 2RX, United Kingdom – Show map
Excellent location — rated 9.7/10! (score from 200 reviews)
Rated by guests after their stay at Best Western Plus Swan Hotel.
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24 properties in Wells
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200 verified reviews
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Best Western Plus Swan Hotel's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not possible).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 200 reviews
Value for money
Show reviews from:
This former 15th-century coaching inn offers en suite accommodation, free Wi-Fi and free parking on site.
Score from 402 reviews Very good
Built in the 1400s, The George and Pilgrim is the oldest purpose-built pub in the South West of England. Situated in Glastonbury, it is steeped in history and old tales.
Score from 281 reviews Good
Surrounded by farmland, Coxley House is around 2 miles from Wells and within 15 minutes’ drive of Glastonbury.
Score from 16 reviews Exceptional
In a quiet, central location in Wells, these beautiful self-contained, fully equipped apartments are ideally placed for the beautiful county of Somerset.
Score from 30 reviews Very good
It was the most gorgeous room Iv ever stayed in and the price was fantastic
There was nothing we didn't likev
The food was superb (my husband said the Christmas pudding was the best he had ever tasted) and was perfectly presented and served. The position of the hotel (facing the front of Wells Cathedral) was spectacular and their Cathedral suite complete with Copper Slipper bath has to be seen to be believed. You wake up to a complete view of the Cathedral framed by your bedroom window.
Excellent location. Cleanliness of the room. Friendly staff. Nice breakfast.
The passage to the car park is narrow and the car park has not had enough spaces when the hotel is full.
menu choice poor & the wine selection terrible for a hotel of this purported standard. The food when delivered was of poor quality the food was expensive having regard to the quality as provided I would stay in the hotel but would avoid eating in the hotel.This hotel obviously trades on its excellent location and puts no effect whatsoever into the restaurant side of the hotel. As a regular user of Best Western hotels this hotel lets the rest down. In the circumstances, I am surprised that this hotel is featured in the current TV campaign.
Food, comfort , location ,adaptable kitchen, adaptable and attentive staff ,homely atmosphere.
The fact we had only booked for two nights!
Location, value for money and comfortable room
Some of the vegetables were hard and some of the sauces lacked flavour - we have stayed at the Best Western Mayfield hotel not a plus hotel and the food was superior .
Breakfast was very good. Staff very attentive and helpful.
The uncovered walk from the main building to the stable accommodation, very unpleasant in the wet conditions.
Central location, Lunchtime function we attended at The Swan Walking in Wells
Excellent service. Wonderful setting, looking over Wells Cathedral. Helpful staff. Plain but delicious pub food.
This is very much a favourite hotel for me with the nicest, most helpful and professional staff in Reception and in the excellent Restaurant. Rooms are stylishly decorated and well furnished. The hotel sits just off the corner of the main market square, looking across to a glorious view of the beautiful cathedral. High Street shops are alongside.
Not a criticism - a recommendation. This is an historic building and there are no lifts. Those with mobility problems should consult the very helpful Reception staff when making the booking.
The relaxed atmosphere
Cramped car park
Central location Good food Character building
Nice hotel, helpful staff and nice room. Great location and would happily return.
The hotel is in the best possible location, with the Wells Cathedral only across the green, and in the misdt of the shopping district. The room was small but comfortable and beautifully decorated. Breakfast was very good. Whiltst there isn't an elevator, one of the young employees carried 'both' suitcases up to our room for us. Staff couldn't have been nicer. Parking is excellent. This was our second stay at the Swan in Wells, and we would happily return.
The only problem we had was that the toilet seemed difficult to flush. It may have just been in our particular room. I meant to meantion it to reception on checkout, but forgot to. The facilities for the restauarant and lounge areas had no such problem.
Staff very friendly and helpful. They allowed myself and daughter to check in to our room early at 7am after a long international flight .
Bread at breakfast for toast could have been better quality
Good hotel, attentive staff and good food - for great value Wells is a great cathedral city and the cathedral is magnificent Must see Glastonbury Tor, Stourhead and Cheddar Gorge. Good draught beer on draft
We were in the annexe Only a table d'hote menu.
The friendliness of the staff, especially the restaurant staff. We were in Wells for my mother's funeral, the staff made our stay enjoyable at such a difficult time for us. Thank you.
Proximity to Cathedral and other central attractions,
Breakfast buffet slightly disappointing - cranberry juice on menu but not on buffet table.
The hotel was located in the centre of the town and was very pretty and lovely seating areas food was excellent and the staff were very friendly and helpful at any time we needed assistance.
the Mattress on the bed had seen better days and was not very comfy and did not lead to a good nights sleep. the Beer and Cider on tap in the bar were both off on the date of arrival which meant that we had to find a pub for a quick drink before or after dinner.
Above all the staff who were exceptional. The location, facilities, food, accommodation rolled into one were excellent I have no hesitation in recommending the Swan We are back next spring
There is nothing to dislike
Excellent staff . Location superb an overall justifies a high rating
Have no complaints. - the hotel is an excellent base for exploring Wells .
Very dated room with a big hole in the floor
Helpful & polite staff Great setting and pleasant surroundings.
Quite a lot of steps to negotiate. Sorry to have missed out on the upgrade offered by email - I got to it too late
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