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Best Western Plus Swan Hotel
Sadler Street, Wells, BA5 2RX – Show map
Excellent location — rated 9.7/10! (score from 181 reviews)
Rated by guests after their stay at Best Western Plus Swan Hotel.
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22 properties in Wells
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181 verified reviews
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Best Western Plus Swan Hotel's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is possible on site (reservation is not possible).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Plus Swan Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Please note that the hotel has Limited parking available on site (reservation is not possible)
Based on 181 reviews
Show reviews from:
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Very comfortable beds, staff very friendly and helpful, breakfast excellent.
Car parking a bit tight, single glazed windows so a little noisy near car park. Rooms on small size but to be expected in building this age.
I loved my whole experience of staying at The Swan. The location is excellent, right in the centre of the city and opposite the cathedral with an uninterrupted view across the cathedral green. Our room was lovely, a mix of ancient and modern which was very tasteful and comfortable. The staff members were all excellent, efficient, friendly and extremely welcoming. Our breakfasts were lovely and we ate an excellent evening meal in the restaurant.
Superb location. Charming lounge area. Friendly staff. Comfortable and well equipped room. Reasonable bar prices.
Relatively limited breakfast, hot breakfast good, less choice for cold items. Some rooms clearly beautifully decorated, ours was much more standard (in coach house).
Comfortable room. Friendly staff. Central location. Scrummy breakfast.
comfortable room, friendly and helpful staff.
The rooms felt luxurious
Friendliness of welcome and staff throughout visit. Were upgraded on arrival as they learnt it was a special occasion. Very impressed. Room was excellent, sitting space, bedroom and very modern clean bathroom. Very comfortable bed. It was a pleasure staying in such an historic hotel. Restaurant staff were eager to please and food was good. Efforts had been made to beautify the outside and it was truly lovely.
comforting interior, outside terrace with wonderful view of cathedral, friendly staff and excellent location
good quality food in resteraunt&service
Location, location, location
The Swan is across the street from the cathedral in Wells - wonderful spot with a patio bar/snack space that merits a Kodak picture spot award! The staff had to feed a large group of us for 7 days prior to my own extended stay - they were gracious in the face of chaos.
it was difficult to check out as the staff was not available prior to 7am and I had a coach to catch by 6:45
The location is excellent and the staff very friendly
The shower over the bath was difficult to negotiate
Location opposite cathedral, rooms large and clean. Good breakfast.
Character of the building, the staff, location. The gym facilities were good.
Sauna was cleanly never available.
Very nice rooms and great location with parking
Excellent location with parking included
No lift , no air conditioning and if you opened the windows there was noise and the smells of the kitchen.
Location is great for all that Wells has to offer. Room compact but newly decorated and clean. Staff very helpful and pleasant.
No lift for heavy bags. Parking is always an issue here. Large utility type vehicle in the car park made access even more difficult than usual. When booking they should ask if you need a car space and allocate them on that basis, not just a free for all.
Beautiful location and historical buildings. Very clean and staff very helpful The bed was the most comfortable one slept in.
Breakfast rather a let down for such a grandiose location, very little choice on buffet. Wifi didn't work.
Location, room, staff, breakfast - all excellent. We will stay there again, if visiting Wells and would recommend it.
a bit pricey for a three star hotel.
The location is terrific. The staff were very friendly and accommodating. They have a great little patio on the green where they serve food and drinks. The room was spacious and nicely appointed. The food was very good, including the breakfast.
The only thing we didn't like was that it was quite warm, and with no air conditioning, it was rather uncomfortable in the room overnight. Perhaps rooms fans on very warm evenings would be helpful.
Ambience, decor, charm. Helpful and friendly staff. Very attractive and comfortable room. Glorious setting.
The location, our bedroom window looked out on the wonderful Cathedral.
Very old building, missed the lack of an elevator, as my husband's mobility is linited
The close proximity to the Cathedral and I have to have a strict gluten-free diet and the staff were extremely considerate and I had no problems with the meals. Thank You
Great kitchen, lovely staff and comfortable feel
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