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Sadler Street, Wells, BA5 2RX – Show map
Excellent location — rated 9.7/10! (score from 192 reviews)
Rated by guests after their stay at Best Western Plus Swan Hotel.
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22 properties in Wells
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192 verified reviews
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Best Western Plus Swan Hotel's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is possible on site (reservation is not possible).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Plus Swan Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 192 reviews
Value for money
Show reviews from:
This former 15th-century coaching inn offers en suite accommodation, free Wi-Fi and free parking on site.
Score from 369 reviews Fabulous
Set in a stunning location on Wells Cathedral Green, facing the West Front, the Ancient Gatehouse is well positioned for discovering Somerset's historic beauty spots.
Score from 142 reviews Good
Overlooking Wells Cathedral and the Vale of Avalon and set in 26-acre parkland, Stoberry House is surrounded by 6.5 acres of night-lit gardens and offers welcome drinks on arrival.
Score from 85 reviews Exceptional
Situated in Somerset, southwest of Bath, Ston Easton Park is surrounded by 36 acres of parkland, complete with the River Norr running through the grounds.
Score from 36 reviews Very good
Location was enjoyable, food was plentiful and well presented, service was excellent, all the staff being friendly and helpful.
Bar was pricey compared to the other local venues which were very close. Access to the car park and parking at the hotel can be difficult at times
Great attention to detail amazing location - no lift which could be a problem for those with limited mobility but otherwise excellent.
The hotel and staff were lovely, and it was well situated in Wells with good parking facilities. Breakfast was excellent and the room was quiet and comfortable with a large en suite attached. Great hotel for exploring Wells and the surrounding areas such as Cheddar Gorge, Wookey Hole, Longleat and Glastonbury
There wasn't any air conditioning in the hotel as this is a listed building, which made the bedroom very warm at night despite there being a fan to keep us cool. This wasn't a big deal as we opened all the windows as well as having a fan in the room
We were upgraded to the Cathedral Suite which was amazing! Perfect views of Wells Cathedral from all 3 rooms, luxurious rooms and bathroom, gold rolled top bath!
Friendly courteous staff Clean comfortable room Reliable room service Nice to have table and chairs in room Proximity to city centre
Supply of courtesy tea coffee etc not replenished when room serviced Likewise small bottle of Easter supplied but never replenished. Breakfast service in dining room very busy towards end as it was the weekend and no-one wanted and early breakfast this we had to wIt for a table and consequently could not check out on time. Suggest moving back breakfast service at weekends about half an hour
Very comfortable beds, staff very friendly and helpful, breakfast excellent.
Car parking a bit tight, single glazed windows so a little noisy near car park. Rooms on small size but to be expected in building this age.
I loved my whole experience of staying at The Swan. The location is excellent, right in the centre of the city and opposite the cathedral with an uninterrupted view across the cathedral green. Our room was lovely, a mix of ancient and modern which was very tasteful and comfortable. The staff members were all excellent, efficient, friendly and extremely welcoming. Our breakfasts were lovely and we ate an excellent evening meal in the restaurant.
Superb location. Charming lounge area. Friendly staff. Comfortable and well equipped room. Reasonable bar prices.
Relatively limited breakfast, hot breakfast good, less choice for cold items. Some rooms clearly beautifully decorated, ours was much more standard (in coach house).
Comfortable room. Friendly staff. Central location. Scrummy breakfast.
comfortable room, friendly and helpful staff.
The rooms felt luxurious
Friendliness of welcome and staff throughout visit. Were upgraded on arrival as they learnt it was a special occasion. Very impressed. Room was excellent, sitting space, bedroom and very modern clean bathroom. Very comfortable bed. It was a pleasure staying in such an historic hotel. Restaurant staff were eager to please and food was good. Efforts had been made to beautify the outside and it was truly lovely.
comforting interior, outside terrace with wonderful view of cathedral, friendly staff and excellent location
The hotel was extremely convenient for the venue (Town Hall) of the event which we travelled to Wells to attend, and ideally located for visiting the Cathedral and exploring Wells and surrounding area.
Although the room (No.35) and its facilities were comfortable and satisfactory, the price of £172 per night seemed rather high for an average-sized room (albeit with 4-poster bed), and there was nothing special about the views from the windows (over the rooftops of neighbouring buildings). There was loud music on the Friday and Saturday nights from a nearby venue, and although to be fair it didn’t go on to an unreasonable hour (11pm on Friday and 11.30pm on Saturday) we would have appreciated being advised about this in advance.
good quality food in resteraunt&service
Nice, cozy hotel with very friendly staff and direct view of the Cathedral - unforgettable!
Location, location, location
The Swan is across the street from the cathedral in Wells - wonderful spot with a patio bar/snack space that merits a Kodak picture spot award! The staff had to feed a large group of us for 7 days prior to my own extended stay - they were gracious in the face of chaos.
it was difficult to check out as the staff was not available prior to 7am and I had a coach to catch by 6:45
The location is excellent and the staff very friendly
The shower over the bath was difficult to negotiate
Location opposite cathedral, rooms large and clean. Good breakfast.
Character of the building, the staff, location. The gym facilities were good.
Sauna was cleanly never available.
Very nice rooms and great location with parking
Excellent location with parking included
No lift , no air conditioning and if you opened the windows there was noise and the smells of the kitchen.
Location is great for all that Wells has to offer. Room compact but newly decorated and clean. Staff very helpful and pleasant.
No lift for heavy bags. Parking is always an issue here. Large utility type vehicle in the car park made access even more difficult than usual. When booking they should ask if you need a car space and allocate them on that basis, not just a free for all.
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