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Sadler Street, Wells, BA5 2RX, United Kingdom – Show map
Excellent location — rated 9.7/10! (score from 234 reviews)
Rated by guests after their stay at Best Western Plus Swan Hotel.
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22 properties in Wells
Including hotels, apartments, villas and more.
235 verified reviews
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Best Western Plus Swan Hotel's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room, Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not possible).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Laundry, Dry cleaning, Shoeshine, Trouser press, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Heating
Boots (17yrd) The Co-operative (16yrd)
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 20 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 234 reviews
Value for money
Show reviews from:
This former 15th-century coaching inn offers en suite accommodation, free Wi-Fi and free parking on site.
Score from 417 reviews Very good
This restored 15th century coaching inn is situated in the heart of the small medieval city of Wells, by the cathedral green, just metres away from the ancient marketplace.
Score from 185 reviews Good
Set in a stunning location on Wells Cathedral Green, facing the West Front, the Ancient Gatehouse is well positioned for discovering Somerset's historic beauty spots.
Score from 144 reviews Good
Crossways is nestled in the heart of Somerset, at the foot of the Mendip Hills, 4 miles from the city of Wells.
Score from 428 reviews Very good
Everything about this hotel was lovely. The room was lovely and warm and comfortable, nice bar area and lounge. Easy access to the City centre and sightseeing.
There was nothing we did not like about the stay.
Location and friendly staff
Location and wifi
The last day there was no hot water in our room. During our stay we found the room cold and twice had to ask for the heating to be turned up, though this was done promptly. We also had to ask for extra blankets, again these were delivered quickly.
Bed was not very comfy
The room was very comfortable and the restaurant served good food.
It was difficult to read in the bedroom as the lighting was too dim.
The food was excellent
The bar prices was a bit high
The hotel felt very welcoming. The bedroom was lovely and spacious and the bed very comfortable. We chose to eat in the bar on the evening the food was delicious as was breakfast.
One complaint from my husband no draft beer in bar so we went to a local pub.
The hotel is decievingly large, with well decorated rooms and corridors. We booked a four poster room which sadly had no power to the sockets, but we were immediately upgraded to a larger room with a cathedral view. The staff were very helpful and accommodating; the food was spot on and we basically had a great time
No negatives from us.
Room not ready at designated check in time. Considering the cost of the suite (Cathedral Suite) - the requirement to purchase bottled drinking water for the room is outrageous. Stingy allotment of teabags (ordinary breakfast variety) in room. No minibar (or even small refrigerator for keeping fresh milk). This despite ample space below tea making facility.
breakfast was a bit of a muddle- but I'm nit-picking.
position of hotel to cathederal
food not to standard. Menu same for 2 months.
Ambience and lack of quality
Friendly, attentive and knowledgeable staff. Relaxed communal areas. Lovely resident cat....Snowball!!! Try the Taunton toast for breakfast..Superb!
Alien hairs in bathroom
Friendly staff, comfortable rooms, excellent facilities, all in a splendid and convenient location. Food excellent too, with good choices for evening meal and breakfast.
Friendly staff . Great beds and bedrooms
Room, view, location , deal, food, staff,
Comfortable rooms, great food and such a lovely warm atmosphere.
The location of the hotel; the divine restaurant & wonderful food service team. Everyone was super-friendly & helpful. You all made a really great impression on us. Bravo!!
Would have preferred to be in main hotel, although Coach House was perfectly comfortable. No faults with hotel at all.
food, service, location, beautiful building
mattress was terrible
The cat. The location.
Poor lighting in bedroom. Impossible to read comfortably. Excellent lighting in bathroom, but in the wrong place. Difficult to put on make up. Not enough places to hand towels, or wet coats.
very welcoming staff, and excellent food. central location
Excellent hotel and good value.
Excellent location and a lovely hotel whcih I have stayed in previously
Having stayed in a double room previously which was lovely, the additional money paid for a room with a large four poster was simply not worth it. No view, except for the car park and room in need of refurbishment
Excellent customer care, delicious food and great location. Hotels Christmas decorations made our stay special. Wells has some lovely hidden shops if you can find them. We'll be back.
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