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Newest reviews for Best Western Plus Swan Hotel

  • Anonymous
      United Kingdom
    30 August 2014

    Very comfortable beds, staff very friendly and helpful, breakfast excellent.

    Car parking a bit tight, single glazed windows so a little noisy near car park. Rooms on small size but to be expected in building this age.

    9.6

  • Barbara
      United Kingdom
    30 August 2014

    I loved my whole experience of staying at The Swan. The location is excellent, right in the centre of the city and opposite the cathedral with an uninterrupted view across the cathedral green. Our room was lovely, a mix of ancient and modern which was very tasteful and comfortable. The staff members were all excellent, efficient, friendly and extremely welcoming. Our breakfasts were lovely and we ate an excellent evening meal in the restaurant.

    Nothing!

    10

  • Joanne
      United Kingdom
    28 August 2014

    Superb location. Charming lounge area. Friendly staff. Comfortable and well equipped room. Reasonable bar prices.

    Relatively limited breakfast, hot breakfast good, less choice for cold items. Some rooms clearly beautifully decorated, ours was much more standard (in coach house).

    8.3

  • Russell
      United Kingdom
    28 August 2014

    Comfortable room. Friendly staff. Central location. Scrummy breakfast.

    Nothing

    9.6

  • Peter
      United Kingdom
    25 August 2014

    comfortable room, friendly and helpful staff.

    8.8

  • Janet
      United Kingdom
    24 August 2014

    The rooms felt luxurious

    No pool

    10

  • Elsie
      United Kingdom
    23 August 2014

    Friendliness of welcome and staff throughout visit. Were upgraded on arrival as they learnt it was a special occasion. Very impressed. Room was excellent, sitting space, bedroom and very modern clean bathroom. Very comfortable bed. It was a pleasure staying in such an historic hotel. Restaurant staff were eager to please and food was good. Efforts had been made to beautify the outside and it was truly lovely.

    Nothing.

    10

  • Alan
      United Kingdom
    17 August 2014

    comforting interior, outside terrace with wonderful view of cathedral, friendly staff and excellent location

    7.9

  • Anthony
      United Kingdom
    14 August 2014

    good quality food in resteraunt&service

    10

  • Roger
      United Kingdom
    7 August 2014

    Location, location, location

    Nothing

    8.8

  • Lizette
      U.S.A.
    7 August 2014

    The Swan is across the street from the cathedral in Wells - wonderful spot with a patio bar/snack space that merits a Kodak picture spot award! The staff had to feed a large group of us for 7 days prior to my own extended stay - they were gracious in the face of chaos.

    it was difficult to check out as the staff was not available prior to 7am and I had a coach to catch by 6:45

    7.5

  • Margaret
      United Kingdom
    5 August 2014

    The location is excellent and the staff very friendly

    The shower over the bath was difficult to negotiate

    6.7

  • Anonymous
      United Kingdom
    31 July 2014

    Location opposite cathedral, rooms large and clean. Good breakfast.

    9.6

  • Anonymous
      United Kingdom
    13 July 2014

    Character of the building, the staff, location. The gym facilities were good.

    Sauna was cleanly never available.

    8.8

  • Colin
      United Kingdom
    11 July 2014

    Very nice rooms and great location with parking

    9.6

  • Vivien
      United Kingdom
    8 July 2014

    Excellent location with parking included

    No lift , no air conditioning and if you opened the windows there was noise and the smells of the kitchen.

    7.1

  • Anonymous
      United Kingdom
    24 June 2014

    Location is great for all that Wells has to offer. Room compact but newly decorated and clean. Staff very helpful and pleasant.

    No lift for heavy bags. Parking is always an issue here. Large utility type vehicle in the car park made access even more difficult than usual. When booking they should ask if you need a car space and allocate them on that basis, not just a free for all.

    6.7

  • Edward
      United Kingdom
    20 June 2014

    Friendly staff

    8.3

  • Julie
      United Kingdom
    19 June 2014

    Beautiful location and historical buildings. Very clean and staff very helpful The bed was the most comfortable one slept in.

    Breakfast rather a let down for such a grandiose location, very little choice on buffet. Wifi didn't work.

    10

  • Anonymous
      United Kingdom
    18 June 2014

    Location, room, staff, breakfast - all excellent. We will stay there again, if visiting Wells and would recommend it.

    a bit pricey for a three star hotel.

    8.3

  • Richard
      U.S.A.
    17 June 2014

    The location is terrific. The staff were very friendly and accommodating. They have a great little patio on the green where they serve food and drinks. The room was spacious and nicely appointed. The food was very good, including the breakfast.

    The only thing we didn't like was that it was quite warm, and with no air conditioning, it was rather uncomfortable in the room overnight. Perhaps rooms fans on very warm evenings would be helpful.

    8.8

  • Giles
      Australia
    16 June 2014

    Ambience, decor, charm. Helpful and friendly staff. Very attractive and comfortable room. Glorious setting.

    10

  • Pat
      Ireland
    5 June 2014

    The location, our bedroom window looked out on the wonderful Cathedral.

    Very old building, missed the lack of an elevator, as my husband's mobility is linited

    9

  • Anonymous
      United Kingdom
    2 June 2014

    The close proximity to the Cathedral and I have to have a strict gluten-free diet and the staff were extremely considerate and I had no problems with the meals. Thank You

    No problems

    9.6

  • John
      United Kingdom
    28 May 2014

    Great kitchen, lovely staff and comfortable feel

    Nothing

    9.2

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