I felt a little disappointed that when I booked the hotel I was told that my disabled sister-in-law would only have six stairs to climb into the Coach House. At no point did anyone tell us that in order for her to get to the lane leading to the Coach House she would need to negotiate two sets of stairs, the first of which were very steep. Even if she could have used the ramp, which she couldn't because of it's length, thereby avoiding the steep set, there were still two further sets comprising about six steps. As it was, she struggled through but at a cost to her comfort and enjoyment of her break. Had I been able to see where the Coach House was in relation to the rest of the hotel on the website and the fact that there was such a convoluted approach to it, I would not have booked this room for my sister-in-law. To add to this, there were tables immediately below our room windows where people obviously sat to have a cigarette. This I felt was totally unnecessary given the close proximity of the Walled Garden with rather more comfortable tables and chairs, including umbrellas if it was raining, rather than sitting on metal chairs in the open. The result of this was we were all awakened one morning at 5.00 a.m. by a guest smoking a pipe and coughing rather loudly. It would seem little thought had been given to the comfort of the guests in the rooms of the Coach House overlooking the lane. We also felt that the set menu was very limited and we ate out 3 of the 4 nights simply because after the first night we didn't like anything else on the menu. I would have thought an Al a carte menu in addition to the set menu would have been normal in a Best Western Plus hotel. Not everyone enjoys food with different sauces, and a few plain dishes, which were available in the bar menu, would have given a better variety.
I enjoyed the location of the hotel to the centre of Wells. The staff were also very attentive, friendly and efficient.