The Swan  

Beautiful medieval building, with nooks and crannies,small stairs and the famous Minstrels Gallery in the dining room.Friendly staff and cannot do too much for you - 60% of vstaff were foreign girls experiencing England.Breakfast varied and not buffet, which made a pleasant change! We ate in the brasserie the first night and food was hot and served well. We did not eat in the dining room.

Some of the breakfast food was not as hot as we like it and the coffee was disappointingly bland for a hotel of this standard The car park was small and we had to leave our car the second night in the road..

Beautiful building, excellent staff, very nice room.

Good service,lovely accommodation and surroundings

We found everything to be excellent, the staff were very friendly and welcoming and most helpful. Nothing was too much trouble. The food was excellent, well prepared and presented, and served by willing, knowledgeable and friendly staff. The atmosphere of the very ancient building helps to create a smooth relaxed environment. We would not hesitate to recommend The Swan at Lavenham to anyone.

We were in Lavenham many years ago and saw the Swan. We loved the location and the village. We decided we would stay there one day and we did so to celbrate our golden wedding in March 2012. The ambience in the Swan is superb, the service good and attentive. Food is excellent and superbly served by caring staff. We particularly like the "total service" at breakfast - no self serving with people walking about carrying their food! Bar comfortable and real ale available (unusual for hotels). The lounges are varied in style and all comfortable with the wood fires. As city born - and dwellers- we love the historic, quirky layout and ambience of the Swan. We are so glad we made the decision to stay and would unhesitatingly do so again.

There is nothing to dislike, but all the Swan lacks is a pool. The facility to take a swim would be the icing on the cake.

There is nothing not to like about The Swan, excellent facility, the staff are trained to a very high standard, all are polite, courteous and very professional. A very uplifting experience. This is how a hotel / service industry ought to be.

It was very comfortably, enjoyable one night break. Staff were attentive and friendly but not in your face. Food was excellent, with great service. Would definitely go back for another enjoyable short break.

Comfortable,excellent position,good food

No facility for residents to sit in lounge at all times because of pre- booked teas and coffee groups.Often chairs empty but not allowed to use or restrictions on time. Need residents lounge.

Simply fabulous location and possibly the most captivating hotel we have ever visited. The staff were all so welcoming and our room cosy and beautifully appointed with genuine old world charm. The dining room must be seen to be believed and the log fires were wonderfully. Full marks and more we will be back next year. Jan and Ian Robinson

Nice atmosphere. Very authentic extensions 'in the style of'. Stunning medeival setting in a charming old town.

Food so so! Breakfast toast and coffee -cold. Eggs Benedict muffin stale. Dinner menu much too nouveau cuisine - so old hat now. Better more plain food in keeping with the medeival atmosphere. I had a bit of a problem choosing a real meat dish. What happened to beef, lamb and pork?

The situation and the very long interesting history The buildings themselves are very extensive and have an amazing history . The ambience is unbelievable The Suffolk room and Wool hall are unique in their structure, character,history and longevity. Full marks to the Swan for restoring and keeping the rooms in such an excellent standard. The Airmans bar has much of interest and again an interestig history with us Forces The Dining hall is an amazing building and it is hard to believe that it was constructed only some 60 years ago.Again the Swan must be congratulated for undertaking such a historic looking structure Would really like to revisit again knowing it is such a welcoming, friendly Hotel.

The only thing was finding ones way around to and from the bedroom to the facilities etc. We would have liked to have a plan or sketch map of the of the whole hotel, showing dining areas, recepton, rooms, Wool Hall Suffolk Room,garden and outside sitting area(for the summer)

Very comfortable and staff very friendly.

Felt for room standard/facilities £150-£180 more appropriate rate rather than £200 we had to pay.

The hotel was in a good location and they building is lovely. The staff were generally very friendly and helpful.

They lost our breakfast order & left us sitting for almost an hour until we asked what was going on. They were very apologetic though so I expect this kind of thing is rare.