The Swan  

Beautiful medieval building, with nooks and crannies,small stairs and the famous Minstrels Gallery in the dining room.Friendly staff and cannot do too much for you - 60% of vstaff were foreign girls experiencing England.Breakfast varied and not buffet, which made a pleasant change! We ate in the brasserie the first night and food was hot and served well. We did not eat in the dining room.

Some of the breakfast food was not as hot as we like it and the coffee was disappointingly bland for a hotel of this standard The car park was small and we had to leave our car the second night in the road..

Comfortable,excellent position,good food

No facility for residents to sit in lounge at all times because of pre- booked teas and coffee groups.Often chairs empty but not allowed to use or restrictions on time. Need residents lounge.

Without doubt, our room!

There is nothing not to like about The Swan, excellent facility, the staff are trained to a very high standard, all are polite, courteous and very professional. A very uplifting experience. This is how a hotel / service industry ought to be.

It was very comfortably, enjoyable one night break. Staff were attentive and friendly but not in your face. Food was excellent, with great service. Would definitely go back for another enjoyable short break.

Beautiful building Delicious dinner Friendly staff Would recommend the hotel to everyone.

For the standard of hotel, I had assumed there would be bathrobes in all the bedrooms

Location in a very charming village. Hospitality of staff. Atmosphere of the hotel.

We were pleased with everything it was as we expected it to be

From the moment of our arrival the staff were extremely friendly and helpful and could not do enough to make our stay enjoyable, even surprising my husband on his birthday. The location of the hotel in a mediaeval town is fascinating and the surrounding area is perfect for rural walking or market town visiting.

The situation and the very long interesting history The buildings themselves are very extensive and have an amazing history . The ambience is unbelievable The Suffolk room and Wool hall are unique in their structure, character,history and longevity. Full marks to the Swan for restoring and keeping the rooms in such an excellent standard. The Airmans bar has much of interest and again an interestig history with us Forces The Dining hall is an amazing building and it is hard to believe that it was constructed only some 60 years ago.Again the Swan must be congratulated for undertaking such a historic looking structure Would really like to revisit again knowing it is such a welcoming, friendly Hotel.

The only thing was finding ones way around to and from the bedroom to the facilities etc. We would have liked to have a plan or sketch map of the of the whole hotel, showing dining areas, recepton, rooms, Wool Hall Suffolk Room,garden and outside sitting area(for the summer)

Very comfortable and staff very friendly.

Felt for room standard/facilities £150-£180 more appropriate rate rather than £200 we had to pay.

Looking around the Town

The fact that we where unable to book the restaurant when we arrived as they where fully booked with non residents which we found unusual and disapointing, it would appear that non residents take priority?

The hotel was in a good location and they building is lovely. The staff were generally very friendly and helpful.

They lost our breakfast order & left us sitting for almost an hour until we asked what was going on. They were very apologetic though so I expect this kind of thing is rare.