The Swan Hotel  

The staff were very friendly and the room size was generous.

Several breakfast items were cold on both days despite having mentioned this on our first morning in the resteraunt. Walls are paper thin ( we were disturbed at 3am when couple in next room came in and had a conversation which you could hear perfectly) Uncomfortable beds which need new matresses

Loved the outside courtyard

Stafford has a dreadful one way system and the carpark is really difficult to find, ended up hugely stressed had to pay taxi driver to guide to car park! Needs good directions on website.

Good town centre location. Staff very helpful. Good sized, clean rooms. Bed comfortable.

Room was very warm. Windows didn't open far (second floor). No air conditioning.

Extremely helpful Staff, Great Atmosphere, Central Location, Very clean

Postcode for Hotel, Using Sat-Nav brought us to Dead ends. i understand you have had recent road changes but I wasn't aware and had to walk to Hotel to get new directions to Car-park

. I was particularly impressed with your porter mark who dealt with 3 requests very promptly and resolved them immediatly. All staff were very helpful and knowlegable....shame I only had 1 night stay.....i would return and recommend

We could not get a table for dinner as it was full the bar area was an option but not a good enviroment to eat on a very crowded saturday evening

It is very central, good food in the restaurant & nice seating area & pub downstairs. The staff were very accommodating and helpful.

The room I booked was the executive suite and for the price it was very disappointing. Especially when I passed and saw another room that was 45 pound per night cheaper than the suite and loads nicer! If the rooms vary so much they should be priced accordingly. The bed was one of the most uncomfortable beds that I have ever slept on. Shower room was tiny.

Breakfast in bed!

Could hear the toliet hand dryers when in use below the room, no considersation to be quiet from other staff and/or hotel users when walking passed our door to see the do not disburd sign

Location

Great location, excellent food, lovely rooms, a great way to spend New Years Eve.

Lovely room very well equipped and presented had everything we needed.Staff were lovely too, nothing too much trouble.

Nightmare to find driving in the dark but put that down to the one way road system.

Very comfortable rooms liked central position We both have some mobility problems. I couldn't use the bath/shower - couldn't get in! A grab rail would resolve this for us, and would be useful for other able bodied as well.

We found it reasonable priced. The food was excellent. The location was extremely good and the rooms were comfortable.

Location