The Urr Valley Country House Hotel  

The food.

The hotel was extremely disappointing. It was very cold. Although there was a log fire it was never lit early enough to warm the area. The only easy chairs were in the entrance area which was never warm. Our ensuite was a very dated 1960s type pink suite. We were not provided with a bath mat. Although we used our drinking glasses they were never washed. The hair dryer did not work. My sister's single room had a shower cubicle with inadequate curtain so the floor got very wet and as she had no bathmat she just left her towel on the floor after she dried herself to soak up the water. There was insufficient staff but they were friendly. The whole place seemed to be run on a shoestring with little thought of pleasing the guests.

While the hotel is a very pleasant building with friendly staff the food was poorly cooked and this needs to be remedied

The staff were very friendly and welcoming and could not do enough for you. The food was good and plenty of it.

The food was good and helpings plentiful.

The room and en-suite were shabby tired and uncomfortable. The room facilities were virtually non-existent. There was inadequate staffing. The hotel appeared to be run on a shoestring

Beautiful view from main reception and dining rooms. Lovely aged trees growing in grounds. Close to main roads for exploring this area of Scotland.

The accomodation is need of an upgrade to bring it to the standard expected in a country house hotel.

If you are looking for a nice relaxing place to visit with beautiful views, friendly staff and fabulous cooking this is the place to stay. We loved our stay here and cant wait to go back. The place has a lot of charm and character and is currently getting some modernisation work done, we will look forward to our next visit to see how its coming along although we like the place as it is too. Thanks to the all the staff especially Sharon. The meals were truly fantastic best we have had anywhere for ages. Castle Douglas is with in walking distance and a lovely town to visit with great shops. So we highly recommend Urr Valley. I think some of the previous reviews are a bit uncalled for and they did nearly put us off booking to be honest but we were pleasantly surprised and very happy we did book.

Really good food and friendly and helpful staff

The rooms need updating and redecorating to modern standards

All round comfortable and friendly

The web site totally misrepresents what you get.

We liked the area and the ability to visit many of the places in the Dumfries and Galloway, both sporting and historical. The food was very good with lots of choice, always well served and hot.

The hotel was average in its decor and service, also we had no hot water in our bedroom until the last evening of our break. When we received our bill they had made a very small deduction.

A quiet hotel located in the countryside with panoramic views and a rustic charm. The staff were friendly and helpful. It was a relaxing visit.

The food was excellent, much above a normal hotel dining room, yet hardly expensive. All dishes were good including delicious poached haddock, but the stuffed pork sliced thickly and served with two apple fritters was particularly memorable, as was the haggis served with my traditional Scottish breakfast the following morning. A friend joined me for Sunday lunch and expressed similar sentiments.

The pressure in the hot water system seemed to vary, causing the shower temperature to zoom up and down as (presumably) other guests switched on and off. A thermostatic shower control would have prevented me having to leap out of the way rather suddenly.

The breakfast, staff, location.

Hotel in need of redecorating and refurbishment.The shower room was very old and shabby.