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Newest reviews for Best Western The Westley Hotel

  • Nick
      United Kingdom
    16 June 2014

    Good having a pub next door although the range of real ale beers was avearge

    Hotel was far too hot - radiators were on in reception and restaurant was stifling at breakfast

    5

  • David
      United Kingdom
    15 June 2014

    The staff were very friendly and helpful. Breakfast was superb and tasted home made.

    The room felt a little dated and the bed was on the small side if you are over 6 feet tall.

    8.8

  • Anonymous
      United Kingdom
    15 June 2014

    ease of access and dinner

    late weekend breakfast ... although in room option was available from 06:00

    7.5

  • Richard
      United Kingdom
    13 June 2014

    hotel was generally nice and room was great. Breakfast was lovely too and staff were on the whole very helpful.

    I called and asked to come a night early and pay for an extra night, when I arrived there wasn't a room free for me and no sign of my booking on the system. Luckily as it was late at night they cleared me a room. The noise from the bar was too much on an evening and disturbed sleep.

    6.7

  • Keiran
      United Kingdom
    10 June 2014

    Rooms were more luxurious than we were expecting for such a reasonable price. Stayed here for a friend's wedding, which was also at the hotel, and had an amazing night.

    Despite been told on check in that breakfast was included (we didn't expect it to be and were pleasantly surprised) we were asked to pay at checkout. When challenged the friendly young lady on reception agreed to check with her manager. Still awaiting response from hotel. Friends booked with the same website, and we're told they didn't have to pay so it's all a bit confusing.

    8.8

  • Anonymous
      United Kingdom
    1 June 2014

    Everything was fine - thanks

    Hotel a little dowdy

    6.3

  • Patricia
      United Kingdom
    30 May 2014

    The Staffs helpfulness

    the smallness of the room

    7.5

  • Pauline
      Ireland
    19 May 2014

    Room was very hot at night

    7.9

  • Mike
      United Kingdom
    1 May 2014

    breakfast was very poor bed was uncomfortable

    4.6

  • Tom
      United Kingdom
    22 April 2014

    Very small double bed and TV for the size of the room.

    8.8

  • Wim
      Netherlands
    1 April 2014

    The evening meal and the service in the Restaurant was very good.

    7.9

  • Dyan
      United Kingdom
    13 March 2014

    There was plenty of parking and the staff were friendly and courteous. The room was not huge but comfortable, clean, modern and equipped with all we needed for our stay. We were easily able to book a table for dinner and the food was very tasty. Breakfast was buffet style and again, the food was very good. The location is good for the NEC. I would stay here again.

    More vegetarian options on the menu

    10

  • Anonymous
      United Kingdom
    9 March 2014

    staff were excellent room was comfortable but spooky see negative note

    location of room for a lady on her own (room 30).... located off main corridor up some stairs . would of preferred to be in main part of hotel. was a little spooked with the fire escaped door, too.

    7.5

  • Ian
      United Kingdom
    4 March 2014

    Suited my needs during stay, reasonable room and ideal location

    Because of events on the day noise was be expected but more control over noise at 01:00--02:00 of people in the car park out side other guests bedrooms would have been appreciated. The evening meal met with mixed reviews from poor to reasonable.

    7.9

  • Lesley
      United Kingdom
    26 February 2014

    The room was comfortable and clean. I particularly liked the shower. Food was lovely.

    Nothing

    10

  • Tom
      U.S.A.
    20 February 2014

    Everyone was very helpful and informative. The room was very well kept. and omfortable and overall a very good value.

    The bathtub door allowed water to go on the floor no matter how hard I tried to prevent it. the toillet was difficult to get a full flush.

    9.2

  • Sophie
      United Kingdom
    18 February 2014

    Staff are lovely and helpful. The bar has a great atmosphere and the locals are great. The rooms are stylish.

    The red wood of the chest of draws/tables/wardrobes were out dated and darkens the rooms. There was no lock on the door and it can be awkward when your partner assumes you've gone to get food!

    7.9

  • John
      United Kingdom
    17 February 2014

    The cost of the hotel was certainly value for money...and free WiFi included was a bonus

    10

  • Elaine
      United Kingdom
    13 February 2014

    Rooms spacious and clean. Very comfortable bed.

    9.6

  • Sarah
      United Kingdom
    2 February 2014

    Convenient location, comfortable room

    8.3

  • Lorraine
      United Kingdom
    31 January 2014

    rooms were clean, i read somewhere saying it had recently had a massive renovation?? i thought it was very dated, either that or i was staying in the wrong hotel which has had all this work done?????

    felt is was very pricey considering breakfast was not included, the grill restaurant was disappointing they only had one veggie option, which was swimming with oil and was very expensive for what it was worth, given it was the only real restaurant within walking distance, either that or a kebab or pizza place, the restaurant was way over priced and not that great hence i was one of two people in the whole place.

    4.6

  • Noel
      Ireland
    26 January 2014

    On booking we requested a double bed however on check in we received a twin room when challenged the hotel said it was a Booking .com reservation and they cud give us a twin or a double and that I couldn't be guaranteed a double effectively tough luck ! breakfast was overpriced also.

    7.1

  • Lee
      United Kingdom
    30 December 2013

    Rooms were very clean and modern

    8.8

  • John
      United Kingdom
    12 December 2013

    Excellent breakfast

    Dim rooms Poor showering facilities.

    7.1

  • Kenny
      United Kingdom
    3 December 2013

    Hotel had over booked and given our rooms to other people. This was despite the manager knowing that we were coming 300 miles. They didn't bother to call and let us know so we arrived after 6pm to be told that we had no rooms and the only replacements offered were in another city. Terrible customer service. Poor management and the manager just shrugged his shoulders - pathetic.

    3.3

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