Best Western Westminster Hotel  

We travelled by train so the location was brilliant. We were only staying for one night but were able to leave our bags there before check-in and after check-out until we were ready to go home. Really handy as we were able to have a full 2 days in Chester. We also found the hotel very comfortable and the breakfast excellent. The free drinks promotion was an added bonus and a good start to our evening in Chester. One person who particularly impressed us was Paul on reception. When we collected our bags to go home we told him that we might have left our rail pass in the bedroom. He said he would have the room checked thoroughly and would let us know either way. We actually found the rail pass at the station but to his word, Paul rang us the following day (before we had a chance to call the hotel) to say it had not been found. I told him we had luckily found it but really appreciated the call. There are not many who would do that - so thankyou Paul. We would certainly stay at the Westminster again. June & Peter Dowd

Very comfortable, lovely decor in the hotel public areas, great location.

The room was very hot.

Hotel did not reflect internet description, staff were very good We stayed in chester and Stratford the latter fulfilled all expectations

Other than location this was a very bad experience.

This is no value for money! It felt like a 70s tv drama set. Noise from other rooms, dilapidated furniture, small room size, lack of electric plugs.......... I will not recomend this hotel to anyone.

Very poor value for money £160 for one night and the room was very dated like a caravan and that was even when I upgraded to the delux version good value £60/80per night rip off at the money I paid pictures are available if you need to see the room!!!

It was friendly and handy for the town.No complaints

Pleasant staff. The public areas of this hotel are of a fair standard.

The bedrooms seem to be of a lower standard than the public areas. Do not stay here if you are offered room 308, it is small, dark and dreary. The large bathroom does not contain a shower and the cheap linolium floor covering is hardly attached to the floor, the toilet is so close to the window modesty may be an issue. Refurbishment of this room is long overdue. The room we were transferred to, without fuss, was adequate but overpriced.

Excellent price for a 1 night stay. Restaurant very cosy and delicious food. Spacious comfy lounge.

Would like a small fridge in the room.

Reception staff very helpful, on attempting to leave bags prior to booking in time we discovered that the booking had not been received from booking.com but were allowed to leave our bags and on our return this had been resolved and rooms were ready. 'Missing' pillow cases arrived promptly - with a smile. You are so often treated as a complaining customer when you raise such issues, this was a refreshing change. Asked about bus timetables they happily interrogated the internet for us. Night porter very accommodating and cheerful about letting me in and out for a 'smoke' in the early hours after 'lock up time'.

Menu choices a little limited and expensive for recreational visitors, who have time to shop around, however pretty standard for Business Users on expenses, who from experience, find it easier to eat in house/order room service due to time constraints.

Really good hotel, great location for the city centre and the train station. All the staff I spoke to were really friendly and know the city very well.

The friendly staff, very helpful when we asked where we should go.the Breakfast was amazing, lots of choice and was always hot and topped up. You could eat anything you wanted. Coffee unlimited. The room was really comfortable, light and airy. The facilties were more than adequate for our stay. Over all I would use this hotel again soon.

The accommodation was comfortable and very clean. The location of the hotel was ideal with only a short walk from the city centre.

Location, Value for money, close 24 hour parking, clean room, helpful & friendly staff

modern lighting in our room was too bright & did not match the period style room which we liked.