Best Western Westminster Hotel    

Lovely room. Friendly staff. Excellent location. Lovely breakfast.

Nothing

The bed The price The location

The water pressure The lack of full blind on the window

I like the location, great to hop on and off buses into the city.

Staff not being able to find my booking even though payment was taken in April, misspelling of my name. Residents shouting at 2.50 am with nobody dealing with noise.

The room was too small. A window which was very small. Not much daylight. Had to have all the lights on in the day which were very dim due to being energy savers. No heat in bedroom. Radiator switched off. No control to be able to switch on. Had to ask for a fan heater. Had to ask for extra sugar for the hospitality tray. Beds very poor quality and very worn. One of the beds was slotted in between the wall and the dressing table, thus could not stretch out as feet were touching the dressing table. Breakfast was average. No bread to choose from, only toast was offered and drinks were only offered on requesting refills.

Very good receptionist Cassie!

No breakfast

I was running Chester half marathon and reception let me come back for a shower. I did not leave my room until 11:30. It was a lovely gesture, Thankyou.

Comfortable and good friendly staff.

Cold eating in the restaurant.

Convenient for the city centre and restaurants. Quiet, large bedroom. Breakfast was plentiful. Snack lunch was served promptly.

Dark decor throughout hotel rather gloomy especially in bar. No walk-in shower.

Rooms were a decent size, as were the bathrooms. Breakfast was OK.

location

dated rooms

Although arrived late(OO:30HRs)night staff on hand friendly and efficient. Breakfast good . Room adequate lavatory/shower etc(good)

Very noisy floor boards from room above awoken at 05:30 above guests moving around Our room was 106

I found the staff very friendly, the place had just been decorated, it was a ten minute walk to the town centre. Although the parking wasn't free it was just behind the hotel and it was only £2.90 per day. When we arrived, because we had booked breakfast we were given two drinks vouchers each to use in the bar, well worth it.

It seemed strange to have pictures of Rome all around the reception when you are in such a lovely place as Chester surley there are great pictures of the local city. It's not in a very pictureque part of the city, but you get what you pay for.

nice old features,very good breakfast

could do with mixing old with new ie internet in rooms

Comfortable beds Good size rooms Good ensuite facilities Great location

Room on the main road a little noisy maybe better windows would solve this. Having said this, it did not spoil my overall experience.

Great location to the train station, and about a 10min walk to the town centre. Great for business or a short stay. Beautiful town so the walk is great. Decent room with all you need, furnishings and amenities are of a good quality. Breakfast was good, heaps of selection and well worth the add on. I only stayed one night, it was a great stay and I'll probably be back.

Bathroom was a little small and a little tired, but this didn't worry me.

3Rd stay there and worst lost its charm and feeling of hospitality overpriced on this visit would have been £10 cheaper calling by chance as a couple found whilst I was checking in - and n no breakfast in price

The location.

Room needed updating, the floorboards were loose felt like a hole in the floor. Holes in the wall. Didn't think it was good value.

The building is lovely and interesting ,staff were friendly and helpful . Breakfast was good .evening meal was good too

The room was dirty ,very hard beds .the sheet were clean .The lights in the window ,needed to be switch off, or better fitted curtains .

everything

not one thing

Central

The bedroom was very small and the décor was very poor, in areas the wall paper was pealing off wall and ceiling

Location, price

cramped room, noisy main road

Welcome & chat at front desk at check in...great breakfast

The fact that the car park behind hotel would let me pay beyond midnight, so had to re-feed the meter just after midnight....crazy

Room was clean and comfortable, though very small. Convenient for the train. Inexpensive and good value.

Room was far too warm with no way of turning down the radiator.

Everything. Really good value for money.

Friendly and helpful staff, comforrtable bed, excellent dinner in the Churchill restaurant.

Creaking floorboards! Breakfast service disorganised.