The Willowsmere  

As a single holidaymaker I found the guesthouse provided me with a restful homely and comfortable break

Really friendly family run business. Rooms are clean and comfortable and the breakfasts are just superb.

Friendly staff, excellent breakfast, good location. Enjoyable stay

Excellent staff and service, rooms super clean and serviced. Great breakfast. Easy to find and adequate parking facilities.

Could do with evening meal option and a bar as nearest pub to eat was in town centre. Only 10 mins walk but long way in rain.

Wellcomed when arrived all information given or available over cup of tea right amount of contact during stay. Well run family hotel,lounges and gardens first class, very good location for all our reqirerment. Mike and Barbara .Norwich .uk

Leaving needed 12 days total

This hotel is very convenient for shopping and the rail station, without being in the centre of town. Nice quiet garden, very comfortable rooms, excellent breakfast. Welcoming staff and excellent service. A good combination of homey and professional.

Homely, comfortable 5 star experience where you were able to relax by day or night. The experince was one to be enjoyed and the breakfast was more than adequate even for the gourmet. The location enabled travel to the whole are of the lakes and is idaelly situated for travelling around or walking.

Everything is fantastic, very thoughtful~ walking distance from Windermere railway station around 10 mins. Good transportation links to other towns as well.

Nice guest house in terms of appearance and cleanliness. Nice garden but you can't use it after 8pm which is clearly prime time as most people in the lakes go out during the day. They say it is for security but it is clearly because they want to feel like no gusts are in the house, 8 pm coincides with reception closing. Breakfast is very tasty. Also the employed staff were very friendly and efficient.

This place is run by a couple who have forgotten the first rule of business, the customer is always right. They were unable to cope with anything that was outside their regimented view of how a guest should be. It began with a phone call on the morning of checkin to ask why I did not return her messages. The real purpose was to ask if I'd like a king size or twin room. King please and I don't check my e-mails often as I have a busy life, sorry. When asking for a coffee after I drank my tea during breakfast it provoked her to roll her eyes with disapproval. People normally have one breakfast drink type. More is beyond normal and as simple guest I should know better. Thanks for making me feel uncomfortable, remember I am the customer paying 110gbp per night. On the final evening my girlfriend was poorly the whole night. Unable to go out to a restaurant I bought a Chinese with the intention of eating it in their lovely garden in the evening sun. Nope, in their hand book (which I didn’t read) takeaways are not allowed. They caught me walking in with a bag of food and despite me explaining that she was ill and it would be a bit weird for me to eat out on my own and I would eat in the garden so there is no smell they still insisted I leave the premises to eat it. Perhaps they didn’t believe my partner was ill. The next morning my girlfriend was conspicuous by her absence and they still did not think to ask after her health. It was beyond a lack of hospitality it was a lack of basic manners from the hosts that means we won't return.

朝食のメニューが10種類くらいあって、それぞれ選べる。パンやフルーツはセルフですが、美味しかったです- 。ただ8時から9時の1時間しかなかった。

チェックアウト（10時)後のスーツケースの預かりが security reason により一切お受けできないと書いてありました。追加料金で置かせて貰えるか聞くと、1泊分払うならＯＫと言- われた。チェックアウト後も観光したかったが、予定を変えざるを得なかった。(インフォメーションにも聞い- たが、駅近くに預かってくれる所はなかった。）

清潔に保たれたお部屋にオレンジジュースや水、チョコレート、クッキーなどが用意されていました。

洗面所の配水管の継ぎ目から水漏れがあり、バスルームがビショ濡れになり、修理してもらうようにお願いした- が滞在中、そのままでした。 出発の15時過ぎまで荷物を預かってもらえるように頼んだが断られた。町のインフォメーションでに一時預か- りがあると教えてもらったが、ありませんでした。 私たちは裏庭に面した部屋でしたが道路側なら多少うるさいかも知れません。

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