Think London Bridge

Quiet location, independence to prepare own food, sleep in and work using cable internet

Receptionist was uninformed when I asked if the rooms have DVD player, told me no. It was only after second day I discovered built in player in TV. Also the key card was tricky to operate - usually took three tries to open door.

The apartment was excellent, the rooms, kitchen, bathrooms... Everything was new, clean and very comfortable.

I missed bathroom toiletries as shampoo, hands shoap or shower gel.

The apartment was very comfortable with everything I needed. It was a few minutes walk from the tube station. The facilities were high calibre and in perfect maintenance. I would recommend this hotel (and already have)

Would have prefered a later checkout of 12

I called and asked about reserving a cot for the room and enquired about early check in and late checkout - I was advised that this would be an extra cost for the cot but this was not advised on the website and that early and late check in/out were not guaranteed. Arrived late back at night and the room did not have a cot. Staff were not apologetic as to why it had not arrived.

Location was good, walking distance to lots of places to eat and good sightseeing

The impression was that there was building work taking place which may have been to create a new reception area however the apartments were wonderful and we were not disturbed by building work.

The Room decor was attractive and modern .Very clean and comfortable.I will be returning again,hopefully.

For me the location was of most importance.

Convenient location, clean room, comfortable bed

Postcode on internet was wrong - making it hard to find the hotel! When we tried to call for directions the number on the website was wrong. Very distressing as we were also running late and thought we had been conned! If you sort out your contact info then the hotel would be 'excellent'

The apartment was more spacious than a hotel room of equivilent price

It was a bit tricky to find due to small signage.

Everything goes smooth from reservation to check in. The facilities of the room are what were promised (except WiFi). The room is spacious, the bathroom is nice, the kitchen well-equipped.

The check out time is at 10 AM. The WiFI was not there.

easy location to city centre and borough market. apartment was spotless and spacious for 2

who designs a wardrobe where you can only open the left hand side and also unable to use the drawers inside? no instructions on use of appliances

Clean rooms and convenienct location for our purpose but awful experience. Emailed directions including an incorrect address which our Sat Nav couldnt find because it didnt exist! Finally found the place and were given a map with our apartment marked on it (about 15mins walk with luggage which we didnt really mind). However, even after double checking...an un-interested member of staff had marked the hotel on the map in the wrong place...causing more confusion and us to walk well out of our way. I had booked one apartment with two rooms (as there were four people and we wanted to stay together....have a meal together in the place, get ready to go out etc etc). We go up to the apartment and there is one bedroom. I explained to the staff

that i booked a place with two bedrooms. This second incompetent member of staff couldnt comprehend what I was saying and responded by sitting there saying 'it says it on the system...it says it on the system'. He said I had been given two one bed apartments despite booking differently. He had no interest in helping or apologising or being anything other than useless and infuriating. Because we wanted to stay together...the four of us slept in the one apartment. When the morning came we all wanted showers at the same time so one couple went to the second...un-used apartment and discovered it had two bedrooms after all!!!!!! All this could have been resolved if the staff were more aware of what they were doing&got basic communication skills!