Audleys Wood  

Although we knew we had missed breakfast, the staff made us fresh tea + toast and directed us to the continental buffet, they could not have been more attentive and friendly,we have family in the area who we visit often, we would definately book here again.

Beautiful building in a nice area - good rooms with all necessary facilities (iron in every room, free wifi). Good value for money.

Staff was ok, but no more than that.

Being able to have breakfast in bed for no extra cost

Cost of drinks at the bar. My husband would have liked more black pudding and a bit more fried/ bread than quarter of a slice of bread

Fantastic value for money. Staff very welcoming and friendly.We let them no it was our anniversary and the were fantastic,even recieved a card and a free drink each. Food was good too. Our room was great, very comfortable and a good size.

The only problem was check out when they couldnt use the pre authorised card amount,so in effect we ended up paying twice,as im still waiting for money back into bank. My recommendation pay with cash! Unless you dont mind having funds frozen for half a week!

Good location, nice atmosphire, frindly staff and good food, all at a reasonable price.

Glad we decided not to go for fine dining as the room was dark and oppressive.

Room and bathroom were good.

Service was poor (requests not actioned) tables not cleared from afternoon tea meant there was nowhere to sit for a pre dinner drink. Service was slow and waiters not pleasant in restaurant, food overpriced and only average quality. Told that there were too many quests for the available tables for breakfast so we would have a wait in the morning if we went at our requested time. Breakfast service was abysmal.

We were guests for a Wedding Reception - a lovely venue!

When arriving down at approx. 09h30 for Sunday breakfast, the Dining Room was extremely busy - we had to queue for 20+ minutes, despite 6-7 tables being empty**. ** This wait was because the staff seemed very stretched - it was non-clearance of tables that seemed to be causing the bulk of the main delay. From ordering our breakfasts its arrival was slower than ideal too. Perhaps this was contributing to the delay.... The breakfast itself was very good though!

Great location for me

Nice location, staff were very polite and helpful

It was a nice hotel in a lovely location and the staff where helpful & friendly

Location, food was of a very good standard. Bar service was good. The hotel has history dating from 1880.

Not being able to get a table for dinner. Cost of wine by the glass. 14.5 pound for a glass of sa shiraz. Don't drink at the bar unless beer

friendly atmoshpere. good size room

bar prices

We stayed in another hotel in the group and were very impressed, so decided to try another Handpicked hotel. We were staying for our anniversary and were made to feel very special. The room was pleasant, comfortable and the facilities showed a great attention to detail. Quality of food and attentiveness of restaurant staff was first class.

Reception service was terrible. Check in took 15 minutes and the reception manager (not present at first and was clearly on a cigarette break as the smell was unpleasant - not what I'd expect from a 4* hotel) and took 3 interruptions - 2 by phone and one from another guest who rudely interrupted our check-in. Check out, handled by the same person took almost twenty minutes, and I felt sorry for the two foreign guests waiting in front of me who were clearly tired and did not understand what she was saying.