Thistle Birmingham City  

The staff in the dinning room where very good- standard of service was excellent. Room was very clean Reception staff let the hotel down bad with a very poor standard of service.

The reception staff where very poor. No idea of customer service. Let the whole hotel down. Poor service on both check in and departure. I checked out with the receptionist on the phone the whole time!!! On check in the guy showed signs of clinical depression. He couldn't careless and he made it clear.

The photos on booking.com

So many things: 1: they don't chardge on international visa directly, they have their calculation and exchange rate with an organasiation they are linked with ( which is higher than the Visa rate). 2: they are not organised as you see a huge miss at the reception, for example I booked a duble room, and they sent me to a room with single bed (my wife was with me on the counter !) , and waited for me to complain about and bring all my loggages back before they send me to a twin room ! 3: the room was really cold, and they kept promising me it will get warmer but it didn't

Access to local amenities.

price of alcoholic bevarages !

The restaurant prices for the evening meal was over priced but the food did taste lovely, however I didn't particularly enjoy the breakfast and had even complain to waiter and ordered a second dish but even that wasn't to my standard or liking, would eat within restaurant again due to prices and quality of breakfast!

I liked the price I paid for the room and the room was of good standard and clean, the staff were friendly!

Good service. Clean. Good access to the car park despite beign a bit expensive to park!

easy location to access as right by queensway. Very friendly and helpful staff.

Staff were very friendly and helpfull. Reception staff were helpfull, polite and quick to check us in. Dining room staff were attentive. The food was tasty and the souroundings pleasant. Lots of options for breakfast (buy your breakfast ticket once at the hotel not in advance-couple of pounds cheaper) and good coffee.Got home and realised that I'd Left my phone charger in the bedroom, called to request its return and it was delivered, no charge, a couple of days later. Thanks Thistle!

In a rush to get to our morning appointment I didn't notice that I was wrongly charged for internet usage until I got home later that night. The following day I called the Thistle, spoke to Anna and was refunded without fuss or bother. I would rather not have been over charged but it was sorted quickly, thanks again Thistle!

Fab position for the birmingham restaurants in cromwell street (purnells). Very comfy room, clean and in good condition. Would definately recommend and would use again.

Inconsiderate residents slamming bedroom doors. Could hear every word being spoken by a couple in the next room having a loud argument (including swearing, crying by the female) and being kept awake until 4.00am!!

Very noisy due to a Christmas party, not much of an apology when we complained. Asked for extra towels as only one set in bathroom but were told to look in the cupboard under the safe - ususalyy towels are either in the bathroom or on the bed when you arrive not hidden away in a cupboard

Good central location and friendly staff. Room was comfortable

It was convenient as I was on a course at the hotel. Although not as close to the city centre as I would have liked, it was quite walkable.

The room was adequate and, had I needed to spend any longer in there, the cramped space and tired decor could have been quite depressing. It was definitely more of a 'place to sleep' than a 'relaxing hotel experience'. The traffic noise kept me awake most of the first night. The amenities were basic and the coffee cup in the room wasn't clean. The shower spray hose leaked and soaked me as I tried to wash my hair over the bath. Internet access at £10 for 24hrs was ridiculous as it was unbelievably slow and intermittent. A waste of time and money! I was also shocked to be charged £15 for breakfast. No, I hadn't pre-booked, but even so. I have had far better experiences in city hotels abroad.

Booked early so got a great deal Didn't expect greatness for the price but the rooms were clean, well decorated and had a nice bathroom. Only 10 minute walk to the shops. Will stay again.

Only downside was the price of the breakfast at £12.50. We ate out (full english for £3.10).