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Newest reviews for Thistle Brands Hatch

  • Zehra
      United Kingdom
    26 August 2014

    Everything

    Nothing

    8.8

  • Heather
      United Kingdom
    20 August 2014

    The leisure facilities were excellent. Staff very friendly.

    Considering it was supposed to be a Deluxe Room, the bathroom was in an extremely poor state of repair. For the price paid breakfast should have been included. & disappointed that no safe facilities were available in the room.

    6.3

  • Lynne
      United Kingdom
    4 August 2014

    Room was comfortable and clean, the food in the restaurant was good.

    Duty manager in restaurant on Friday night was rude and not very helpful, fortunately the rest of the staff were very helpful. No decaffeinated tea available!

    6.3

  • Anonymous
      United Kingdom
    22 July 2014

    Ideally situated for Brands Hatch motor racing, Swimming pool in Spa was excellent and spa treatments were very nice. Deluxe room very comfortable with WIFI. Very nice staff.

    The food menu in the Bar could have been different to the menu in the restaurant.

    9.6

  • Martha
      United Kingdom
    22 July 2014

    Convenient for where we were going in kent.

    Internet connection goes on & off. The Staff we had in restaurant this time were new, poor English, poor service. Ice packs put in kitchen freezer then couldn't b found next morning! This did eventually turn up. Room cleanliness was poor in area- wardrobe skirting boards, safe was broken & left on floor of wardrobe! Fridge needs to b replaced. Ice box not working properly, rusty and looks dangerous as well as having a stake smell. Sink Drain in bathroom smelt so had to leave stopper in. Couldn't believe lack of staff to clean up outside the front door where empty bear glasses had been left lying about. Kids could get hurt. Also the view from our downstairs bedroom was ok of railway & woods but surely someone could pick up the rubbish littering the hotel side of fence.These are basic things and I am shocked at such a low standard of care allowed by any manager of this hotel.

    5.8

  • Charlotte
      United Kingdom
    20 July 2014

    The themed bar and very large room.

    The fighting and shouting in the corridor for 3hrs at 2am, the lack of hair dryer and total lack of acknowledgement of how bad the experience was from the morning receptionist who eventually gave a begrudging apology. Awful.

    6.7

  • Michelle
      United Kingdom
    19 July 2014

    Location - right next to the entrance to Brands Hatch circuit. Racing Bar was cool. Staff all friendly and helpful.

    Shower too hot - temperature dial didn't work as water didn't cool. Room fan didn't work.

    9.2

  • Marc
      United Kingdom
    17 July 2014

    Great location Bed / Room Restaurant Food / Menu / Staff Gym facilities

    Constant wifi login Too long to clean up in bar area Cleanliness of public toilets

    8.3

  • Neil
      United Kingdom
    16 July 2014

    Location convenient. Quiet hotel with good food

    Nothing

    7.5

  • Will
      United Kingdom
    14 July 2014

    Nice lady at the check in desk, bar staff a little young but polite, good food and nice room, so overall a good stat for a good price.

    8.8

  • Debbie
      United Kingdom
    13 July 2014

    Everything was fantastic from arrival to departure

    There is nothing what so ever not to like

    10

  • Colin
      United Kingdom
    10 July 2014

    Location - it was quiet even with the Brands Hatch circuit next door.

    The bed was small - the size of a US single. It was uncomfortable. My wife asked for an extra topper to be put on to help her back but they failed to do so. There is no lift so you have to lug your stuff upstairs. We had a snack in the bar/lounge. Our dirty dishes were still their an hour after we left.

    5.4

  • Paul
      United Kingdom
    6 July 2014

    Good location, plenty of parking

    Although newish buildings they were very functional for a nights sleep, no character - expensive for the comfort provided. Carpets have seen better days

    5.4

  • Anonymous
      United Kingdom
    6 July 2014

    Good parking and comfortable bed.

    Breakfast. Poor quality food and poor communication. Long wait to check out - 40 minutes!

    5.8

  • Roger
      United Kingdom
    1 July 2014

    Nothing stands out.

    The hotel had two functions booked which closed the restaurant and overwhelmed the kitchen. We could not obtain the evening we would have liked and expected. Our experience was therefore pressured and we felt unwelcome.

    5.4

  • Mel
      United Kingdom
    30 June 2014

    Quiet, clean, and comfortable.Good value.

    Out of the way but really nice hotel

    9.6

  • Shirley
      United Kingdom
    29 June 2014

    Room was very nice and bed was comfy.

    Food wasn't very good. More roast potatoes needed.

    7.9

  • Bert
      Netherlands
    29 June 2014

    Staff very friendly. Rooms were OK. Nice location next to race course.

    7.5

  • Ian
      United Kingdom
    29 June 2014

    Food in restaurant good

    Our room next to air con outside. Additionally big mains water header tank above our room. NOT the quiet room I asked for when booking!! :0(

    7.5

  • Sarah
      United Kingdom
    4 June 2014

    The beds were the most comfortable we have ever slept in...we did try to sneak them out! Fantastic location as we were attending Brands Hatch and the room service was faultless..we can't wait to return hopefully in august!

    9.2

  • Anonymous
      United Kingdom
    29 May 2014

    Breakfast was a bit tired ...

    7.9

  • Steven
      United Kingdom
    22 May 2014

    Helpfulness of staff Restaurant

    Noise Bedroom maintenance

    6.3

  • Scott
      United Kingdom
    15 May 2014

    Always enjoy my stay.

    10

  • Carl
      United Kingdom
    12 May 2014

    Location, Cleanliness and very helpful staff

    Noisy sports bar

    7.9

  • Anonymous
      United Kingdom
    8 May 2014

    how easy it was being bang next door to brands hatch

    bed size,plus £10 for breakfast when all lwanted was fruit,tea and toast

    7.5

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