Thistle Brighton  

Service and location were very good.

the internet service was not reliable. the hotel was not a true 4 star

Location, staff, beds

Rooms over heated, poor menu selection, queue at breakfast, small spa area

Room was very spacious. Booked a twin and it had two double beds - lovely! Loved the design/layout of the foyer/lounge area. Had view of the seafront too.

Although perfectly clean, the bathroom was alittle tired and dated.

Good location, nice and friendly staff, good breakfast, comfortable and quiet rooms

Bit pricey

Thistle Brighton is more of a 'traditional' hotel. Staff are obliging and helpful. Room comfortable and more importantly quiet. Ideal for shopping and sea front.

The location was perfect for both the beach and shopping only a couple of minutes from both. We also liked the spacious lounge area where we enjoyed our drinks as we watched the world go by. The room was spacious and very clean and comfortable. Having a safe in the room is always important to me. My husband enjoyed the gym and I availed of a massage on the premises when my neck and shoulders were giving trouble. All in all everything there at hand, relaxing and enjoyable.

The location to bars and restaurants and Brighton Centre.

The room was clean and comfortable however was disappointed to find the bin had not been emptied and contained previous occupants sanitary items!

The room was right over a nightclub and we heard music all night. The toilet overflowed one afternoon( with little paper in it) and we called to have it fixed. Nothing was fixed for 5 hours. We then tried to call again, but no one answered for 20 minutes, my 70 year old mother had to walk to the front desk, wait on a 10 minute line and then she insisted the manager come to the room to fix it. He did and it was fixed, but not a good experience with 2 young children. Finally, there was a loud fire alarm that went off at 7:30 am the last morning we were there, we were instructed to evacuate (again with a 70 year old and 2 young children), we later found out most guests did not evacuate.

The hotel itself is conveniently located on the seafront, the interior is very clean and welcoming and the decor is to a high standard. There is another entrance which leads you directly to the Lanes shopping boutiques and restaurants, it is accessible to the main town centre. The hotel room itself was very clean with towels and toiletries supplied. The rooms are cleaned on a daily basis and items are replenished. If using the leisure facilities towels are also supplied at no extra cost. If you arrive before checking in time staff will store your luggage in a secure side room at no additional cost.

The fact there was no back up system for checking in as we along with other guests were kept waiting for up to an hour as the computers crashed and staff were trying to rectify the problem. Also problems trying to get onto the public car park that runs under the hotel, half an hour was spent sitting in a queue. I would advise people to arrive well before their check in time to avoid the inconvenience of queueing.

Not a lot the location was fab & that's it.

In no way should this hotel be classified as a four star hotel. The room that we had was just like a travel lodge room but at three times the cost. The breakfast was also poor as the fruit was in poor condition. We also arrived slightly early but had to wait until two o'clock which I feel was not on, as most hotels do allow you to check-in 15 mins early.

Location was excellent.

Unfortunately, deafening drilling and other building work commenced at 9:00 in the morning. We complained that there was no warning that this would happen and it was unacceptable to have to endure such noise when the check-out time was 12:00 (we had hoped for a relaxing lie-in). Even though we called to complain and were told that the duty manager would call us back, he did not do so.

The moment you walk into the hotel you are greeted wwarmly by the staff. Not just reception staff, but all hotel staff, and we felt that during our stay. Everyone was genuinely interested in us, and constantly asking if everything was ok, and if there was anything we needed. The hotel is spotless, tastefully furnished and the beds are really comfortable! In the restaurant the tables were laid for couples and tables of 4. We were 3, just us and our 8 year old daughter. We asked if we could sit by the window where the tables for couples were, and immediately the restaurant staff moved furniture very happily. Nothing was too much trouble. We would most definitely stay there again.

The outside of the hotel is not the prettiest, and doesnt draw you to it. But as soon as you walk through the doors, the wonderful atrium takes your breath away. It is light, airy and spacious, and perfectly situated on the beachfront.