The Grand by Thistle (Formerly The Thistle Bristol)  

Was quiet noisy , the bath was dirty and nail varnish marks on the bedside table, only 1 tea bag each and the sugar paper containers had been wet so the sugar was hard.

Absolute disgrace how a hotel of this quality can charge the prices it foes. On arrival after booking a deluxe room was put in a single room! Three room changes and eventually got to bed at 11 o'clock. Never ever again - a fortune for a kip!

The decor was lovely and the facilities were very good. Nice dressing room table and mirror and plenty of storage.The quality of the food on the Hotel menu was fantastic.

My room felt cold all night even though the heating was on until I noticed the next morning that one of the windows did not close properly, leaving a draft. Too late to complain really.

Helpful friendly staff

The one & only coffe machine was broken - no back up!!!! Shower in bedroom 349 was very poor - grossly insufficient pressure and poor controls Lighting poor in bathroom Bedroom desk too high for comfortable computer work

The staff weere really friendly and helpful. The lady at recption gave us a quieter room when she realised that we had a baby and they were really quick to set it up once we arrived. The housekeeping asked us when it would convenient to clean our room instead of barging in which was really good. We were made to feel welcome from the moment we arrived until we were leaving.

Our room was a bit chilly but given the age of the building and the eeather outside it wasn't surprising and it soon warmed up.

Reception process good. Staff in the restaurant extremely good.

Location; onsite car parking; access to pool in lesiure club.

Exceptionally noisy room with loud music coming up from floor below until 1.30am both nights - lack of sleep! food in tyrrell's was at times luke warm

We paid a good price for the room. This hotel has the best location for shopping and bars

There is a constant noise, I think the air condondition units in the hallways. The room was very dated and didnt have any tea making facilities

There was a dreadful view of fan extracts which made a noise all night there were pidgeons above our room who cooed all night and at 6am the pipes in the bathroom made a noise which woke my grandson and I because we thought it was the fire alarm. We could also hear the pidgeons walking around above the bathroom!!! I really wanted my grandson to have a good nights sleep as he had been rehearsing for 'Coram Boy'(which is a musical play taking place at the Colston Hall in Bristol over Christmas) He also had rehearsals from 2pm till 9pm on Friday and Saturday as he has the leading part in this show. And really needed a good nights sleep. I did complain to the gentleman on the reception who told me he was very sorry and would report it. I asked if I was given a lesser room because I booked through you and he said that I was as I had only paid £59 and had I turned up on the day I would have had to pay £100 and something!!!I Have never been told this before and I have booked several hotels through you - they have always been good. I will never go to The Grand again and I would like to know if this is your policy- that if we book through you we should expect to be given a much inferior room. I stayed in room 239 and sincerely hope they do something about it..

Convenient to our Bristol offce and for city

No light bulb in light above bed. Bath VERY DANGEROUS as the right side handle next to the wall is impossible to use when getting out of the bath. I slipped, fortunately no injury but others might not be so lucky. The handle is possitioned so that you cannot hold on to it and eeds to be re-alligned to be of any use.

Location

Old, Slight smell of mould/old. Having to pay for car park and internet as a resident. Few cheap features.

The front desk and bar staff were really friendly and helpful, particularaly a chap called Ewan. I thought that our room was fair considering the price. The shower was very good. The location was great.

I though the breakfast was over priced and the restaurant of poor design for lots of people. I would have purchased from the Minibar if there had been one. The door staff had no idea where anywhere in the city was which would have been helpful.