Charing Cross - A Guoman Hotel (Formerly Thistle)

the location of the hotel was great, right in the centre of london with charing cross tube station right next door.

yes, unfortunately, many things. The 'Deluxe Double Room' was nowhere near the standard I had expected it to be considering the money that was paid - for less than half the amount, I have stayed in travelodges with better standards. The decor was extremeley dated with parts of the wallpaper missing from certain areas of the room. The appliances in the room were also very dated and again, for the money I paid for the room I did not expect to be looking out of dirty windows onto another bulding wall approximately 15 metres away. The staff at the hotel reception were very slow, partly the reason that I did not confront them about my dislikes as well as there being other parties complaining about the service when I passed through reception.

The room was quite small but had everything one could need . The location was excellent

The only minor complaint was that on one occasion our room was not made up till approx 5pm

The concierge were very helpful and the hotel was so convienient to the tube and within a short walk of the theatres and shopping districts

There was a fee for tray on room service. Also it took a while for housekeeping to deliver towels to the room, but generally the positives outweighed the negatives

Went to a show in London plus shopping.

It would be great if the windows, which give into the back street (where all the bars are) would be changed into a better insulated ones. (There was a lot of noise from that street even though we stayed in room 902 which was supposed to be a quiet room. We had asked for a quiet one !) We are not the first customers who have written you about this problem. Others who were bothered by the noise and have not commented on it will probably not come back.Cordial greetings, Peter Hegnauer

very clean comfortable hotel in an excellent location

It was relatively quiet. The facilities were quite reasonable.

We had booked a non-smoking room and were given a smoking room. We wouldn't have minded so much if the stench of smoke that had seeped into everything hadn't been quite so overpowering -- I had meetings the next day and, rather appallingly, my clothes smelled of it.

The location is absolutely central. I was close from everything.

Everything was perfect.

Location

Not worth the money, really disappointed with the room and the staff.

In room 881 if you flush the toilet there is an unbelievably loud noise that comes from a pipe somewhere nearby while it fills up, lasting for about 2 minutes. Felt like I was on the set of Fauly Towers.

The location is very central, the room was quiet and spacious and the people at the reception very nice & professional.

The minibar was empty (except for 2 bottles of free water), and the breakfast buffet was ok but with limited choices considering the price.

The hotel is well located, wel finished, and excellent value for money. Te taxi rank outside is an added bonus.

Absence of minbar facilties.

Centrally located to many sites in London.

The reception staff seemed at times not to have time for the customers. Conseirges were helpful. Next time I will stay somewhere else further away from downtown and use the Tube to commute to downtown sites.