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Charing Cross - A Guoman Hotel (Formerly Thistle)
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When would you like to stay at the Charing Cross - A Guoman Hotel (Formerly Thistle)?
Top
Based on
237
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Cormac
Young couple
cork,
Ireland
November 23, 2009
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The room was small, but very comfortable. Nicely laid out and decorated, would definitly recommend it to others. The location was superb, sitting right on top of the subway station and right around the corner from the national gallery and soho. |
9 |
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Anonymous
Solo traveller
United States of America
November 23, 2009
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It was very nice. I would stay there again for the same price. |
7.5 |
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Peter
Mature couple
Dulverton,
United Kingdom
November 21, 2009
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Superb quality of the upgrade room, excellent decor and extremely comfortable. Also appreciated the complementary bottle of wine. Breakfast room was very crwoded, there was a business function on the first floor that restricted access to the lifts. |
9 |
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Alex
Young couple
Cardiff,
United Kingdom
November 18, 2009
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the location of the hotel was great, right in the centre of london with charing cross tube station right next door. yes, unfortunately, many things. The 'Deluxe Double Room' was nowhere near the standard I had expected it to be considering the money that was paid - for less than half the amount, I have stayed in travelodges with better standards. The decor was extremeley dated with parts of the wallpaper missing from certain areas of the room. The appliances in the room were also very dated and again, for the money I paid for the room I did not expect to be looking out of dirty windows onto another bulding wall approximately 15 metres away. The staff at the hotel reception were very slow, partly the reason that I did not confront them about my dislikes as well as there being other parties complaining about the service when I passed through reception. |
5.5 |
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Luis
Young couple
Lisboa,
Portugal
November 18, 2009
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The location. |
6 |
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Chris
Mature couple
DARLINGTON,
United Kingdom
November 17, 2009
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The room was quite small but had everything one could need . The location was excellent The only minor complaint was that on one occasion our room was not made up till approx 5pm |
7 |
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Cynthia
Mature couple
Elmswell,
United Kingdom
November 16, 2009
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Location, the helpfulness of the day manager, Peter. The room was an abomination. There was no cover bedding, exposing bare box mattress. Some light bulbs were out, the toilet made a sound when flushed like the arrival of a barge, etc. Very disappointing. We are regular visitors to the hotel, and this was the first really negative experience. Had this been our first visit, we would not have repeated it. |
5 |
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Anonymous
Mature couple
Australia
November 12, 2009
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The concierge were very helpful and the hotel was so convienient to the tube and within a short walk of the theatres and shopping districts There was a fee for tray on room service. Also it took a while for housekeeping to deliver towels to the room, but generally the positives outweighed the negatives |
7.5 |
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Anonymous
Mature couple
United Kingdom
November 9, 2009
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Central location and comfortable room |
7 |
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Peter
Mature couple
Zaventem,
Belgium
November 9, 2009
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Went to a show in London plus shopping. It would be great if the windows, which give into the back street (where all the bars are) would be changed into a better insulated ones. (There was a lot of noise from that street even though we stayed in room 902 which was supposed to be a quiet room. We had asked for a quiet one !) We are not the first customers who have written you about this problem. Others who were bothered by the noise and have not commented on it will probably not come back.Cordial greetings, Peter Hegnauer |
8 |
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Andrew
Young couple
Hersham,
United Kingdom
November 6, 2009
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close to the theatre and resturant. easy to get to and from using public transport. great location |
7 |
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Carolyn
Mature couple
glasgow,
United Kingdom
November 3, 2009
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very clean comfortable hotel in an excellent location |
9 |
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Elaine
Mature couple
Great Yarmouth, Norfolk,
United Kingdom
November 3, 2009
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I liked the decor and the layout of the hotel. I liked the doorman who was extrwemely welcming and very helpful. I thought the noise from the air conditioning unit in the en suite very annoying as it didnt switch off. I was also put in a smoking room and I am a very strong anti smoker and could smell old smoke. Also however hard I tried to tell the people on the reception desk I still was given a bill addressed to the wrong address. They insisted I lived at Belton not Bradwell. I now have a bill with the wrong address on. I gave up in the end and just paid even though the information was wrong. Please note I do not have a strong norfolk accent! |
7 |
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Anonymous
Young couple
United Kingdom
November 2, 2009
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It was relatively quiet. The facilities were quite reasonable. We had booked a non-smoking room and were given a smoking room. We wouldn't have minded so much if the stench of smoke that had seeped into everything hadn't been quite so overpowering -- I had meetings the next day and, rather appallingly, my clothes smelled of it. |
6 |
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Alonzo
Family with older children
Winnipeg MB,
Canada
October 31, 2009
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We really enjoyed our stay at the hotel. Staff and accomodations were definitely superior in every important way. We also enjoyed the fact that we could walk to Buckingham Palace and a lot of other sites that were nearby. |
9.5 |
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Jocelyn
Family with young children
Budapest,
Hungary
October 29, 2009
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The location is absolutely central. I was close from everything. Everything was perfect. |
10 |
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Eileen
Family with older children
Tervuren,
Belgium
October 22, 2009
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Extremely helpful staff; well-furnished, comfortable rooms, pleasant public spaces Noise! We were in the annexe on the lowest (first) floor, the double glazing was not adequate as soundproofing and, in addition to the inevitable street noise in this v central area, there was building work going on right outside our window, starting v early, even on Sunday. We asked to be moved but they were apparently fully booked. We have, tho', stayed at this hotel before without having this problem. |
7.5 |
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Anonymous
With friends
United Kingdom
October 21, 2009
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Location Not worth the money, really disappointed with the room and the staff. |
3.5 |
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Simone
With friends
snodland,
United Kingdom
October 20, 2009
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every that we wanted to see and visit were not too far away and all with in walking distance Just that we booked a twin and the bed was made up as a double. |
10 |
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Anonymous
Solo traveller
United Kingdom
October 19, 2009
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In room 881 if you flush the toilet there is an unbelievably loud noise that comes from a pipe somewhere nearby while it fills up, lasting for about 2 minutes. Felt like I was on the set of Fauly Towers. |
4.5 |
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Anonymous
Group
United Kingdom
October 19, 2009
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Ideally situated for our meetings in Westminster and very comfortable |
7.5 |
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Koen
Solo traveller
Barcelona,
Spain
October 19, 2009
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The location is very central, the room was quiet and spacious and the people at the reception very nice & professional. The minibar was empty (except for 2 bottles of free water), and the breakfast buffet was ok but with limited choices considering the price. |
8 |
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Anonymous
Solo traveller
Switzerland
October 19, 2009
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Hotel reservation from Booking.com was lost, hotel staff subsequently found a room and agreed to the price per the confirmation given. Whilst initally negative ended up positive with a room upgrade. Hotel location very convenient. |
8 |
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Simon
Solo traveller
Ascot,
United Kingdom
October 17, 2009
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The hotel is well located, wel finished, and excellent value for money. Te taxi rank outside is an added bonus. Absence of minbar facilties. |
8.5 |
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Gregory
Mature couple
Ballarat Victoria,
Australia
October 15, 2009
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exellent location |
8.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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