Charing Cross - A Guoman Hotel  

The central location, the public rooms were amazing. Staff friendly.

I paid un upgrade from deluxe twin room to executive twin room,but I do not think it was worth it, the rooms are miniscule even by London standards, no storage room for suitcases they just had to stay by the bed, if my daughter sat at the desk I could not get past her, the room was nowhere as big as my bedroom at home and I only live in a small house. The bathrooms were nice but small, not like other luxury hotels I have stayed at in London. There were no slippers or bathrobe provided, this is apparently because they are stolen, if you wanted one you had to pay £35. On the first morning I was told we were not entitled to continental breakfast even though I had paid an upgrade, I went to reception and it was sorted out for the second morning. The staff were excellent even though some could not speak very good english, but I dont think the hotel is worth the price, I have stayed at better for similar price. Also the room that we were in was quite noisy, lorries reversing in the road etc. The bin in the bathroom was broken and there was no iron in the room, we had a bottle of wine delivered as part of the upgrade, the ice bucket was not removed by staff the next day, it remained on the table for the whole of our stay even though it was finished with. Overall it was ok but far too expensive for the size of the rooms, I would not stay again.

Location, rooms are good size

Lobby and checking area is too dark, executive lounge should not charge for drinks and snacks, wifi should be included in the room rate

Good bathroom with plenty of towels

1) No telephone on/in work area (stayed in junior suite) 2) Iron and ironing board are quite frankly useless given the fact that the wardrobe door doesn't open enough to allow proper use 3) secondary glazing largely ineffective at keeping out traffic noise from the strand 4) On arrival, check in was only just adequate and urgent documents were not given to me (I had to go and find them) from concierge

Perfect location! The hotel was strategically located that we just had to walk short distance to go where we want. At night, it was easy to find nightclubs where we can hang out for a drink & dance. It's a fine hotel but I expected so much more for the price that we paid. The staff were exceptionally helpful, accommodating and friendly. They are all well trained. Even cleaners greet you with proper respect when they come across the guests. The bed was very comfortable and the sheets and bedding materials are superb in quality.

There was a bit of a problem with the flushing mechanism in the toilets. I also overheard other guests complaining about the flush. But I guess this was something they could not fix, otherwise they would not give such room to guests. Probably the old piping has something to do with it. But nevertheless, I had a great experience at Charing Cross. It's just a minus point for Charing Cross not to provide free wifi for guests. Almost everywhere in London, wifi is free. So we read emails when we go out. Wifi is free in restaurants, bars, coffee shops. So I do not understand why Charing Cross could not provide wifi for guests free of charge.

For central London, the room was a fair size and reasonably good. But it's room only advertised price was in the region of £200 a night. Most of the common parts (grand staircase and halls) were nicely restored.

As I parked my car my wife was coerced into a room upgrade. This involved walking two extra corridors and finding a second lift. Incredibly this 4**** hotel has no restaurant - now I know why. The Brasserie served the worst, virtually inedible steak meal of my life. The potted shrimp starter almost certainly caused us our very upset stomachs. The steak was tepid, stringy, tough, full of tendons and abysmally prepared. It was served, looking most unappetizing, with no steak knives on an unhygienic wooden board. Bizarrely the chips, which were good, came in a stainless steel cup. After this exceptionally poor meal they attempted to charge us full price, knowing the steak was awful. The Brasserie is a crowded joke of a narrow cafe with no room to pass between the very small tables. Avoid at all cost.

I have stayed at the Charing Cross Hotel many times and I have been very happy with the service. This time I was very dissapointed. I upgraded my room and one of your service staff brought a bottle of complimentary wine to my room. I asked if the bottle was a screw top and the lady member of staff said "yes". It was five minutes later that I discovered that it had a cork and I had to ask for room service to attend again to open it. I ordered two breakfast to be delivered to the room between 9 - 930 the following morning. We waited and waited and the breakfast did not arrive. We checked outside the room and the card was still there. I had placed it outside well before 11pm the night before. I rang room service and they said that we would get our breakfast within twenty minutes. This did not happen for another forty minutes making us miss our plans for the day. When we got the breakfast it was not what we ordered. My partner is vegetarian and I am diabetic and we could not eat the food. It should be noted that the drinks and food were cold in any case. I spoke to the supervisor on duty, Racheal. She was very helpful. Even with the measures that she put in place I was very dissapointed regarding my stay.

Room service was poor especially breakfast

Polite and helpful staff. Ideal central location for main attractions. The room was very clean and modern, very enjoyable stay and would recommend and return to the hotel again!

Could sometimes be a little noisy if windows were open at night time as there were people at bars round about.

The staff was so helpful, the room had a 115 outlet, and the location was perfect!

Everything is ok, instead of the Internet

The hotel uses BPZone for wi fi, it's terrible!! as it's not possible to work, always losing connection

Excellent facilities. We paid £35 for an upgrade to a junior suite with a bottle of wine. The suite was lovely and well worth it. The candle lit foyer is such a lovely touch and the staff were superb. Special mention should go to Estelle who was an absolute pleasure to deal with. Top marks

Service, location, style, cleanliness