Thistle Cheltenham  

Pleasent restaurant and staff, generally very good

I ordered a double room - it was a great disappointment to get two single beds pulled together, one of which was a different height than the other leaving a 2/3 inch drop in the middle of the 'bed'. Very uncomfortable and unhappy with the poor response of the staff who were lacklustre in their concern. Not bothered comes to mind.

Really good price and great room. Well located and excellent staff.

It is 3 miles from the center of Cheltenham and car parking should not be charged - it was £6 per day. You should be able to park for free whilst staying at the hotel.

We were staying as a group of friends, a night without the kids!!The hotel was superb the breakfast was excellent, the hotel staff were friendly and the rooms were spacious, plush and clean and excellent value for money.

Was used to film Crossroads !

A comfortable, stylish hotel in a good location with a great spa.

The proximity to the main transport links into Cheltenham but also being able to drive to the many beauty spots of the Cotswolds. T

Excellent staff service - attentive at all times. Very good breakfast- including Marmite and Peanut butter-nice touch.

Thought the price was excessive for accommodation.

Very friendly staff, easy check in and check out, room was very clean and great bed, with a modern, very clean bathroom

Would have preferred to stay closer to the main town centre

Pool, steam room and jacuzzi

I booked the week before and got an attractive rate, otherwise I would have driven home and back the next morning.

I arrived cold from walking outside in the evening. I was disappointed that the room was not heated enough.

Swimming pool and the other facilities - jacuzzi, steam room. Room clean and warm. Price excellent for the type of hotel.

Lift not working (not the hotel's fault, I suppose), I suppose the main detail is the standard-issue characteristics of the place. Breakfast might have been better with some decent bread and marmalade.

A very comfortable stay adn very good staff

The house white wine was pleasant but, at £18 per bottle (inc 12 1/2% service) so it should be

On my first night the room was cold and the heating control virtually impossible to get at. On my first morning the newspaper I had ordered failed to arrive. I ate in the restaurant that night. The meal was average but expensive and used the cheapest possible ingredients. On my second morning I woke at 7 o'clock to find no heating and no hot water. On checking out at 7.30 I was told at first that the absence of hot water was due to excessive demand. When I expressed some scepticism I was told that there was a boiler fault. To add insult to injury, they then tried to charge me for the newspaper that had not been delivered on my first morning. I thought the whole experience was shocking.