Thistle Cheltenham  

Pleasent restaurant and staff, generally very good

I ordered a double room - it was a great disappointment to get two single beds pulled together, one of which was a different height than the other leaving a 2/3 inch drop in the middle of the 'bed'. Very uncomfortable and unhappy with the poor response of the staff who were lacklustre in their concern. Not bothered comes to mind.

The one saving grace, was a waitress in the evening who put the entire management we had encountered to shame with her ability to converse and make the evening pleasant.

The Management staff were very rude. The pipes in the room groaned and shook whenever someone took a shower (from anywhere in the hotel it seems) The walls were paper thin, to the point that we could hear somebody whistling and coughing in their bathroom whilst we were in bed. Bed was very uncomfortable. Worst stay in a hotel for a very long time!

The hotel was 100% clean, it was close to the park and ride and the staff were excellent

There was very little choice for vegetarian guests

The room service took two hours to answer us. The food was very average and over priced. The staff were really nice. I undersatnd it was New Years Eve weekend but the whole idea we checked into a hotel was for relaxing not to be waiting on the end of a phone for two hours to be answered.

main lobby area v nice, young and friendly staff

room smelt of socks and was cold, young man on gym reception was rude to more than 1 person and looked like he wanted to be somewhere else

Hi. I stayed at this hotel 20 years ago and it was good.The restaurant staff were particularly superb, always smiling, quietly efficient and an absolute credit to your hotel. All of them were ladies, young and energetic. They would be welcome to work in my company based in Bristol although I live in Bath.Breakfast (same bubbly girls serving) was excellent.

The bath taps were antiquated and seemed as though they were seized up and we both fond difficulty in getting a bath as opposed to a shower.On arrival we went for a drink at the bar but the barman was lacking character and enthusiasm and I thought he must have had a bad day in the betting shop. (Not really a complaint but so much in contrast to the girls across the way in the restaurant)

The staff were very friendly and welcoming,there was an issue when we checked in but it was quickly resolved with no further problems.It was a very suitable location for us and good value for money.

The location was perfect for us. The staff were wonderful and the food excellent.

Although the room was very clean, there was a musty smell which did go after a while. The windows would also have condensation on them in the mornings.

How you can charge up to £100 per night per room only and then have the nerve to charge an extra £6 for the car park beats me.

Comfort and spaciousness. Nice grounds. Proximity to business site. Thistle should better advertise the convenient bus serrvices into Cheltenham,

Few eating places or social sites nearby.

Was good overall

The room was not so big, location of the hotel is probably good because easy to reach, but my navigation system couldn't find it easily.

The helpfullness of the front desk staff

nothing

Our Evening meal was excellent.