The King James by Thistle  

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The convenience of being so close to the centre of the city and within a shopping centre. Bus route at the door

The heat of the rooms on the road side and our daughter stayed on the other side of the hotel and was disturbed every night by chavs on the roof of the shopping centre. The staff were took several nights to finally sort out the problem

Clean,tidy,great location and good food.

Overpriced parking, location of parking facility was in a tunnel.. This charge in my opinion was excessive

We visited the King James Hotel as it was very central to allow us to be very near a wedding reception, in another Hotel nearby. The room we were allocated was excellent,as far as comfort & facilities in fact a suite with its own lounge area, separate generous sized bedroom & private facilities which included a walk in shower, which we had specifically requested, due to one of the party, who has personal difficulties in using a bath. This was the one area that let the Hotel down, see full detail below:

The walk in shower had what appeared to be mould around the tiling, also the shower head. The ceiling area & vent was black, therefore what was a very comfortable & well fitted room, was totally spoilt by this situation.

We requested a room with wheelchair access. Were given a purpose-built twin bedded room with loads of space, hard wood floor, wet room shower and all the aids a person in a wheelchair needs. Brilliant! Reception and bar/restaurant staff were cheerfully helpful despite it being the busiest time of year for Edinburgh. Excellent location for shopping and site-seeing, with direct links to the King James Mall and John Lewis.

We were there at Edinburgh Festival/Military Tattoo time so the hotel was very busy. Naturally, many customers want to eat dinner early before going on to a show. With the restaurant not opening until 6.30pm there was a crush and food delays in the bar. Opening the restaurant earlier on such occasions would help relieve the pressure on the bar.

The location is terrific--five minutes from the Georgian glories of the New Town, ten minutes stroll from the Royal Mile. The hotel is spotlessly clean, thestaff are efficient and friendly.Highly recommended.

I thought the prices exacted for telephone calls were excessive.

good location

Arrived at hotel at 2pm,4 adults, 2 rooms were booked,was informed by receptionist check in time was 2.30pm.We were then told our rooms would not be ready at 2.30pm and asked if we could return later possibly an hour or so and rooms would be ready for us.We accepted this and came back at 4.10pm.On arriving at the hotel for the second time,we asked if our rooms were ready, the team leader receptionist continued to answer phone calls and rudely ignored us,only to be told our rooms were yet again unavailable.By this time I was upset and asked for the duty manager,we were told to take a seat and 20 minutes later the duty manager arrived to talk with us.He was understanding and compassionate and and offered us an acceptable gesture of goodwill.We were finally given rooms at 5.40,which I feel was unacceptable and rude,I will not return to this hotel again!

Easy for the shops an good value for money

Brilliant location and price. Great value for money

Really uncomfortable pillows.

Staff very friendly and efficient, the room was clean and in excellent condition. Would certainly use the King James again and recommend it.